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BEST WESTERN PLUS Hotel Universel Drummondville

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263 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Hamilton, Canada
Reviewed 2 weeks ago

This hotel is used as a conference center but I have never found it to be noisy. It is well furnished, the beds are comfortable and the service is excellent. A free newspaper (English) is available in the lobby. The staff are bilingual and very helpful with directions, etc. The parking lot is large and easily accessible off the highway....

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Helpful?
Thank trainfan2000
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments regarding your recent stay at our property. It was a pleasure for us to welcome here. I hope you will come back again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

Charlottetown, Canada
Reviewed 1 November 2016

This hotel could have been very good, but it was the opposite. Many of the rooms overlook the swimming pool. So what you say? Here's the problem: The pool is supposed to close at 10 o'clock, but the staff's inability to inforce that rule can ruin any chance of sleep. Even with repeated phone calls to the front desk, the...

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Helpful?
Thank 154976Wonderer7
Charlottetown, Canada
Reviewed 31 October 2016 via mobile

I stayed here last night and what a nightmare.. We first checked in and got a room with a view of the pool and I thought the room was great. Damn was I wrong. I woke up about an hour after I fell asleep and there were people still in the pool being noisy. I then called the front desk...

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1Thank Ramsay_pei
Montreal, Canada
Reviewed 31 October 2016

Good solid stay in this hotel. Room was clean and the location is great as it is just off the main highway and within a short 10 minute drive to downtown. As a corporate traveller it more than did the trick. Nothing fancy but a good size room, well kept, very good service and a good location. Does it need...

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Helpful?
Thank KtTsim
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments regarding your recent stay at our property. It's always a pleasure to welcome you at our Hotel. I hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city.

Ottawa
Reviewed 31 October 2016 via mobile

This is a good example of a solid and average hotel. The small room was renovated recently and the staff were friendly. Good location off the highway and near big box shopping, a mall, grocery store, dining options, gas station and a Tim Hortons. No complaints and at the same time no wow factor. For 98 bucks a night I...

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Helpful?
Thank Neil38
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments regarding your recent stay at our property. It's always a pleasure to read you because it helps us improve our service and our Hotel. I hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city.

Chilliwack
Reviewed 24 October 2016

I booked this hotel for a weeks stay for a business trip. I have used many Best Western's over the years and am generally satisfied. On this ocassion, I was not. The room was first the wrong one. I had reserved a room over 2 months prior to arrival but when I arrived they gave me a totally different room....

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Thank L7891HLryanm
Toronto, Canada
Reviewed 19 October 2016

We stayed at the BW in Drummondville, which is our usual stop over-point when travelling through Quebec. We have stayed here numerous times over the past several years. During our last visit we were charged above that which was quoted over the phone when I called the hotel direct to book. After getting the price for a one night stay...

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Thank jays201517
St. Catharines, Canada
Reviewed 30 September 2016

The front desk staff are very friendly and accommodating. Room was clean and comfortable. The only downfall was it didn't offer a breakfast. Otherwise we would stay ther in a pinch.all in all decent places to stay when in Quebec.

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Helpful?
Thank Bubbs32
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments regarding your recent stay at our property. We always do our best to provide you the stay you deserve. It's true, we do not have a complimentary breakfast, otherwise we do have a big hot buffet with full service at 12,99$ + taxes per adult. Also, you can have the ''menu à la carte''...

Halton Hills, Ontario
Reviewed 27 September 2016

Overall I was dissatisfied here. I booked online 5 months in advance for a king suite, 3 days before my stay I was called by the hotel and was told there was confusion on their end and the room was not available. Totally unacceptable, I obviously got bumped. The beds were memory foam mattresses, was not the best quality. I...

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Helpful?
Thank 797teds
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments regarding you recent stay at our property. I'm so sorry your stay was not at your convenience and I'm sorry you felt bumped, it was not our intention at all. Actually, computer systems are not perfect and sometimes bad things happen. I hope we can see you again another time. Kind regards, Emmy Jodoin...

Ottawa, Canada
Reviewed 27 September 2016

We stayed here instead of our regular Drummondville Hotel to save a buck. That was a mistake. I should start by saying that one of my family members has an allergy to pets. Normally hotels have a pet free floor and this has always been 100% fine. Best Western was suppose to have a pet free floor, however mistakes were...

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1Thank Detroit333

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The BEST WESTERN PLUS Hotel Universel is located halfway between Quebec and Montreal, right off Highway 20. Its geographic situation is the ideal place of encounter for the travelers.The Hotel offers an adapted service for either business or pleasure with its 109 rooms and 7 suites, one of which has a double whirlpool bath. Personalized services, competitive rates, an indoor pool and a Jacuzzi are advantages that you will benefit from. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Universel Drummondville

Address: 915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada
Region: Canada > Quebec > Drummondville
Price Range: $120 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hotel Universel Drummondville 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Drummondville
Drummondville Best Western
Best Western Hotel Drummondville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Universel Drummondville staff and other travellers.
1 question
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Ottawa, Canada
6 months ago

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Questions? Get answers from BEST WESTERN PLUS Hotel Universel Drummondville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If sleep is important, at all costs, do not take a room adjacent to the pool!”
 of 5 bubbles 154976Wonderer7, 1 Nov 2016 | Read review
“Good location, OK but very clean rooms”
 of 5 bubbles KtTsim, 30 Oct 2016 | Read review
“choose another hotel”
 of 5 bubbles Arrow2861, 12 Sep 2016 | Read review
“Good Location and can accommodate every need, also wheel chair accessible.”
 of 5 bubbles Koolstra, 8 Sep 2016 | Read review
“Find another hotel”
 of 5 bubbles TravelGalore, 3 Sep 2016 | Read review
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