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Best Western Plus Hotel Universel Drummondville

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Traveller (42)
Room & Suite (21)
Dining (11)
Ratings and reviews
  • Excellent30%
  • Very good44%
  • Average16%
  • Poor6%
  • Terrible4%
Travellers talk about
“off the highway”(32 reviews)
“room was clean”(23 reviews)
“hotel restaurant”(11 reviews)
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What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
3 Star Hotel
The BEST WESTERN PLUS Hotel Universel is located halfway between Quebec and Montreal, right off Highway 20. Its geographic situation is the ideal place of encounter for the travelers.The Hotel offers an adapted service for either business or pleasure with its 109 rooms and 7 suites, one...
Offers from Best Western Plus Hotel Universel Drummondville
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Location and contact
915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada
Hotel website
14 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (470)
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Traveller rating
101
133
58
24
17
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101
133
58
24
17
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All reviewsoff the highwayroom was cleanhotel restaurantpool areabest westernssecure parkinggreat poolparking lotbreakfast buffet isthe ground floormemory foama bit priceystayed one nightnew brunswickcheck in was easypatio doorsrestaurants within walking distance
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1 - 5 of 333 reviews
Reviewed 3 days ago

A nice, clean facility where you can link to wifi and get some sleep. Large indoor pool and, I'm certain, other things as well that I just didn't avail myself of. I was road weary and this place had a toilet, shower, sink, bed, wifi,...More

Review collected in partnership with Best Western
Thank Saltywiggler
Hotel's Favourite
Reviewed 25 April 2018 via mobile

Lovely hotel, clean and comfortable, for our one-night stop on the way to pick up our daughter from university. Check-in was easy; we arrived an hour early and were very graciously received. Francine in the bar was friendly and entertaining to talk to. (And the...More

Thank Jayner69
Response from Emmy J, Front Office Manager at Best Western Plus Hotel Universel DrummondvilleResponded 25 April 2018

Thank you for your kind comments concerning your recent stay. We hope to see you soon again! Best regards, Sabrina St-Germain, Assistant lodging manager, BEST WESTERN Hôtel Universel

Reviewed 3 weeks ago

I found insects in my room two nights in a row. The staff at the front desk and management staff did very little to remediate. They basically accused me of making this up. I will not book there ever again.More

Thank Saltspringbeauty
Response from Sabrina S, Front Office Manager at Best Western Plus Hotel Universel DrummondvilleResponded 3 weeks ago

Greetings, We are completely sorry for the bad experience you had with this room. We usually perform several treatments per month to manage this problem. Your comment is very much appreciated and we will do everything possible to resolve the situation to ensure that this...More

Reviewed 12 May 2018

We stayed here on the way to our destination but I was disappointed to discover when trying to book a second stay at this hotel on our return trip, the cost of the room was $80 more for the same accommodation. The reason given was...More

Review collected in partnership with Best Western
Thank Donna R
Response from Emmy J, Front Office Manager at Best Western Plus Hotel Universel DrummondvilleResponded 14 May 2018

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

Reviewed 3 May 2018

If you go to bed before 11pm, skip this place. Party involving liquor in 2nd floor hallway. Strong pool-chlorine small for rooms overlooking pool. Very loud screaming from kids playing in the pool, even with door to room closed tight. The staff needs to control...More

Review collected in partnership with Best Western
Thank robertremblay
Response from Emmy J, Front Office Manager at Best Western Plus Hotel Universel DrummondvilleResponded 4 May 2018

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

View more reviews
About
Description
The BEST WESTERN PLUS Hotel Universel is located halfway between Quebec and Montreal, right off Highway 20. Its geographic situation is the ideal place of encounter for the travelers.The Hotel offers an ...More adapted service for either business or pleasure with its 109 rooms and 7 suites, one of which has a double whirlpool bath. Personalized services, competitive rates, an indoor pool and a Jacuzzi are advantages that you will benefit from. Less
Hotel class
Contact Information
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Hotel Amenities
HOTEL FEATURES
Pool
Free High Speed Internet (WiFi)
Restaurant
Free Parking
Bar/Lounge
Spa
Room Service
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair Access
Beachfront
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Hotel class
Contact Information
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (42)
Room & Suite (21)
Dining (11)
Pool & Beach (3)
Business Centre & Event Rooms (10)
Questions & Answers
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2015wannatravel
27 May 2016|
AnswerShow all 3 answers
Response from Emmy J | Property representative |
Hello, Thanks for asking and also for your interest for our propriety. All of our rooms do have AC in each one. If you have any questions do not hesitate to contact the establishment, open 24/7­. Best regards, Emmy... More
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Room Tips
"Get a room near the pool."
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"if travelling with a pet, ask for a ground floor to access the outside with your pet. :)"
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"Rooms that DO NOT face the pool area will be a bit less noisy than those who do!"
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"stayed in room 310 which over looks the pool, we didn't mind as we had our 12yr old grandson with us ."
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