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Courtyard Waterloo St. Jacobs

50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
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Close 
  • St. Jacobs Farmers Market
    0.6 km
  • 3 star hotel
  • Free Wifi
Reviewed 24 November 2016
First class all around
Arrived about 6.00 pm on a cold dark night after an hour drive... more
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290 Reviews from our TripAdvisor Community

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Showing 285: English reviews
Tiny
Reviewed 24 November 2016

Arrived about 6.00 pm on a cold dark night after an hour drive on snow blown hwy 401. A stressful drive. Reception was great, had booked a room with a fire place. Got to the room, turned on the fire and relaxed allowing the stress to drift away from us. Shortly after went down to The Bistro for light meal...

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Helpful?
Thank Bill W
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Bill W, Thank you for such a great TripAdvisor compliment! Although we may not be located too lose to the 401 we are very fortunate to be near the St.Jacobs Market and Outlet malls. I am so glad you had the opportunity to visit the Bistro for some refreshments after a stressful drive. We hope to welcome you back...

Windsor, Canada
Reviewed 20 November 2016

Was at this hotel on a Saturday night to celebrate my daughter's 18th birthday. I had the 1 bedroom suite with an adjoining room. This was the biggest room I've ever stayed in and the layout was awesome for a group of ladies/family for a visit. The main room was basically a huge living room with 2 couches, TV etc....

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Helpful?
Thank KERMCG
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear KERMCG, Thank you for a great TripAdvisor. It was great to hear from your before your stay to help plan your visit while you were here! I am glad you were able to enjoy the treat. I hope your daughter enjoyed her birthday with us and we hope to welcome you back next year! With hospitality, Emily MacCannell Operations...

Richmond Hill, Canada
Reviewed 19 November 2016

I may have higher expectations from a Marriott hotels. This was nothing special. The carpet was stained in the hallway and rooms that I had to keep my shoes on all the time. The bathroom decor looked very outdated; the hairdryer was something you'd find at a dollar store. The gym was mediocre. Won't go back again...

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Helpful?
Thank 91amala
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear 91amala, Thank you for sharing your review on TripAdvisor, I am sorry to hear about your stay as this is not the typical experience we are proud to offer our guests. If you would like to please reach out to me directly at emily@courtyardwaterloo.com so we can discuss the details of your stay. I look forward to hear from...

Reviewed 14 November 2016 via mobile

No pool No bath tub No room service Nothing to do(Farmers Market only open two days a week during off season) No bottles of water in room(easy fix, but guests appreciate it) No menus at Bistro(also an easy fix, its tough to read one on the wall) Toilets too low Called down to the front desk a few times with...

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Helpful?
1Thank Elizabethyyc
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Elizabethyyc, Thank you for posting your feedback on TripAdvisor, as all feedback is helpful and helps us shape our service. I do apologize that you did not experience the "wow" service that we pride ourselves on. I would love to have you reach out to me directly at emily@courtyardwaterloo.com so we can discuss the details of your stay. I...

Bayfield, Canada
Reviewed 10 November 2016

We stayed here for a quiet get-away. The room was very fresh, clean and cozy with a peaceful,warm fireplace. The staff was very helpful, friendly and congenial.Within walking distance of shopping and the Farmer's Market.Will definitely return again in the future.

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Thank Bill S
Barrie, Canada
Reviewed 10 November 2016

The courtyard Waterloo is a fine establishment. We were there for the 'Marathon of Hope' play put on next door by Drayton Entertainment. A truly inspiring play, well done. Although there are grab bars for entrance into the tub/shower, someone really ought to try them out to make sure they are properly placed. A grab bar in the middle interferes...

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1Thank DougTheCanuck
Reviewed 9 November 2016 via mobile

I enjoyed my stay at this hotel. It was easy to find. I was warmly greeted by a very helpful clerk. The room was clean, smelled fresh and was very functional. I liked the no nonsense (free) wifi - thanks!! I slept well in a comfortable bed. Great stay overall. Thanks!!

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Thank John P
Reviewed 7 November 2016

We love this hotel! Its very clean, and friendly staff keep us going back! My wife and I usually get a room with the fire place and Jacuzzi! We've never had a bad experience going there off and on the past 10 years! As other's have mentioned, it's close to shopping and the St.Jacobs farmers market. Highly recommend this place!

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Thank Freezzer F
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Freezzer F, Thank you for your review! It is so great to hear you have been returning for the past ten years. We are honored that you have picked our hotel. We are located right near shopping and of course the St.Jacobs farmers Market. We hope to welcome you back soon! With hospitality, Emily MacCannell Operations Manager

Bradford West Gwillimbury, Canada
Reviewed 3 November 2016

The hotel is right across from the outlet mall, and a very short walk to the farmers' market to the south. The bed was very comfortable and the room was a decent size and clean and fresh. The initial check in was your standard welcome: friendly and professional. What impressed us though was when we came back from our evening...

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Thank AlgonquinDave
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear AlgonquinDave, Thank you for such a great review on TripAdvisor! I am so glad you met Ryan during your stay, he is a new addition to our team and is really showing the Courtyard spirit in his day to day work. We look forward to welcoming you in the future the next time you are in the area. With...

Windsor, Canada
Reviewed 2 November 2016

My university class held our reunion at the University of Waterloo and many of us stayed at the Courtyard Hotel. The building has been completely renovated in the past few years and everyone in our group commented on how nice their rooms were. The only complaint some people had was that there was no tub in their room. The staff...

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Helpful?
Thank NFW1205
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear NFW1205, Thank you for choosing our property to be as a gather point for your reunion. We are very fortunate to have a bar on property that offers a variety of liquor, wine. and spirits. As you ha mentioned we are in a prime location from The St.Jacobs Market, Outlet shopping and of course the St.Jacobs Play House Theatre....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 

Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: $149 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western St Jacobs Country Inn Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Waterloo St. Jacobs staff and other travellers.
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Questions? Get answers from Courtyard Waterloo St. Jacobs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King bed suite is worth the price!”
 of 5 bubbles saravb40, 5 Jan 2017 | Read review
“311 was a great room on the feront side of the hotel!”
 of 5 bubbles The_Pool_God, 29 Dec 2016 | Read review
“For a couple the Studio with a fireplace was so relaxing.”
 of 5 bubbles billsN9785JN, 9 Nov 2016 | Read review
“We couldn't hear any outside noise, example: cars or trucks driving by, even though our room faced the road!”
 of 5 bubbles freezzerf, 6 Nov 2016 | Read review
“do not pay for the brewhaw pckage. you can just go to the different breweries and they give you sample of their beer for free.”
 of 5 bubbles charlesg662, 30 Oct 2016 | Read review
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