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Courtyard Waterloo St. Jacobs

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Traveller (109)
Room & Suite (71)
Dining (1)
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Overview
  • Excellent60%
  • Very good29%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“farmers market”(40 reviews)
“front desk”(54 reviews)
“outlet mall”(35 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
3 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (396)
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Traveller rating
225
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26
15
11
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225
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15
11
Show reviews that mention
All reviewsfarmers marketfront deskoutlet mallst jacobsrecommend this hotelplayhouse theatrevery nice hotelshort driveroom was spaciousbusiness hotelking suitebooked this hotellots of parkingright next doormarriottlillyfireplace
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11 - 15 of 390 reviews
Reviewed 11 March 2018 via mobile

This is the second time I've stayed at the Courtyard Marriott and I couldn't be happier with the service of the staff, the comfort of the rooms, or the quality of the hotel bar/restaurant. It was a perfect place for a weekend getaway with friends...More

Thank Allie B
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded 1 April 2018

Dear Allie B, We are pleased you experienced the charm of the hotel, and especially the service quality we aim to provide at the Courtyard Waterloo. Thank you so much for your recommendation as that means a lot to us and our staff, and we...More

Reviewed 17 February 2018

We’ve never been disappointed with this hotel, from the unique room layout, the extremely comfortable bed, the quality of the bed and bath linens, and the fact that the room is always spotlessly clean.

Thank RonGeoff
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded 24 February 2018

Dear RonGeoff, Thank you so much for your review and comments, and we are pleased you find the hotel and rooms to your satisfaction. We look forward to welcoming you back fro your next comfortable stay! Sincerely yours, Ryan P

Reviewed 11 February 2018 via mobile

The hotel is beautiful throughout. The room was very nice, thank you to Angela in reservations for assisting me with an amazing room! For your convenience there is a Bistro and Starbucks adjoining the lobby. The hotel is beautiful, the staff are friendly, I would...More

Thank Brad C
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded 24 February 2018

Dear Brad C, Thank you kindly for your recommendation, we are pleased you had a friendly and enjoyable stay, and hope to see you again the next time your travels bring you to the Waterloo region! Sincerely yours, Ryan P

Reviewed 7 February 2018

I have stayed at numerous hotels and I've never seen customer service at this level. All staff members were professional and exceedingly friendly. Room was spacious and stylish. The bistro had excellent food. Hotel had a very modern look and parking was free. I definitely...More

Thank andrewnorth1978
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded 10 February 2018

Dear andrewnorth1978, Thank you for your kind comments, and we are pleased you experienced superb service, as we truly aim to please! We hope we will be able to welcome you back again soon to the Courtyard Waterloo! Ryan P

Reviewed 4 February 2018

I was here on business for a few days. The hotel provides 4 Tesla destination chargers for guest use (~8kw) and this was my favourite feature. Other than that the hotel is clean, quiet, and has a good breakfast.More

Thank J9129HBmichael
Response from Ryan P, Operations Supervisor at Courtyard Waterloo St. JacobsResponded 7 February 2018

Dear J9129HBmichael, We are pleased that you found the Tesla chargers useful, and thank you for your comments. We are glad that you had a pleasant stay at the Courtyard Waterloo, and hope that we will see you again soon, whatever reasons bring you to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$108 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$108 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (109)
Room & Suite (71)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
AlexandriaDan
6 November 2017|
AnswerShow all 10 answers
Response from mard1 | Reviewed this property |
I found the mattress to be firm and comfortable. I also have back problems and slept well.
1
Vote
solterra2014
9 September 2017|
AnswerShow all 7 answers
Response from Onsenhunter1 | Reviewed this property |
No, no pets. Haven't been there since November, most of the senior staff have changed :-(... but its still a great hotel!! (And its only a courtyard!... you'd never know it! Its nicer!)
0
Votes
Elizabeth D
16 October 2016|
AnswerShow all 6 answers
Response from Onsenhunter1 | Reviewed this property |
Its a small, personal size brewer - 4 cup maybe? - with supplied coffee packets. Go the the bistro in the Lobby and get a Starbucks!
0
Votes
Room Tips
"away from elevator is nicer."
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"The rooms with fireplace and Jacuzzi are well worth the tiny bit extra they cost."
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"room with the fireplace overlooking a field was nice"
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"Third floor was quiet"
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