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Courtyard Waterloo St. Jacobs

CourtyardUS$102*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Courtyard Waterloo St. Jacobs
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303 Reviews from our TripAdvisor Community

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Showing 298: English reviews
Alfred, Canada
Reviewed 1 February 2016

Just a few word to say how much i love this hotel.... everything was perfect. All the staff, was very friendly , usefull, always with a big smile... Beautiful room. Very very clean room thanks to Lilly and other room maid.. The internet work very well in each room. Farmer's Market of St-Jacobs, just a walking distance, very impresive... I...

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Helpful?
Thank Denyse B
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Linda W., Such wonderful comments!! Thank you so much for staying with us at the Courtyard Waterloo St. Jacobs, and for sharing your experience with other TripAdvisor followers! It is our commitment to provide exceptional and memorable stay experiences to each and every one of our valued guests, and I am so happy to hear that this was achieved...

Waverley, Canada
Reviewed 30 January 2016

Rooms are great, clean, comfortable, windows openable. I found the hotel staff very willing to please and make my stay comfortable. Housekeeping staff person Lilly and her trainee Rachael went out of their way to respond to my requests for cleaning this morning. Homemade breakfast each day, to order. Take-out possible from onsite Bistro, including alcoholic refreshments. This hotel is...

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Helpful?
Thank Christine M
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Christine M, Thank you so much for taking the time to provide your feedback on your recent stay with us at Courtyard Waterloo St. Jacobs, and for choosing our hotel as your preferred place to stay when visiting the area! I am so pleased that you have enjoyed exceptional stay experiences with us each time you have visited, as...

Toronto, Canada
Reviewed 28 January 2016

As a high level Marriott rewards member apparently I was upgraded but I decided to opt back to a regular room as the one I was given appeared to be storing banquet chairs and a table. In the upgrade the bed was awkwardly located and had no sightline to the television. I was much happier moving back to a regular...

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Helpful?
Thank MB2034
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear MB2034, Thank you so much for taking the time to review your recent stay experience with us on TripAdvisor. It was our pleasure to have the opportunity to serve you, and we thank you for sharing your feedback. As you can see from our other Guest Reviews, it is our commitment to be able to provide an exceptional stay...

Toronto, Canada
Reviewed 30 December 2015

I stayed here for 4 days and really enjoyed my stay. The rooms were very comfortable and the staff were very friendly. One staff members in particular went above and beyond the expected customer service role and made my stay. Thanks Katie!

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Helpful?
2Thank Graham H
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Graham H Thank you for taking the time to respond on tripadvisor! We are so lucky here at the Courtyard Waterloo to have an incredible team of Service Experts who are truly passionate about hospitality, and about creating memorable experiences for our valued guests. I look forward to sharing your comments with them (Katie in particular), as these types...

Grand Bend, Canada
Reviewed 29 December 2015

Loved overnight Christmas Eve stay at this hotel. Exceptional front desk staff, sweet sleep on comfy bed, large well appointed bathroom, very appreciative of the bright white comforters and bedspreads. Highly recommended!

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Helpful?
1Thank Pam S
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Pam S, Thank you so much for taking the time to review our hotel property on TripAdvisor. We appreciate your feedback, and are happy that we had the opportunity to serve you! We are so happy to hear that your stay experience was an enjoyable one, as each member of our Team of Service Experts is committed to ensuring...

Toronto, Canada
Reviewed 16 December 2015

I was in town for business over the weekend and enjoy my stay at the Courtyard Waterloo St. Jacobs. The staff was responsive and friendly and the rooms where spacious , clean and provided everything I required. The free wireless worked well for my needs. I would recommend this hotel for business or pleasure.

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Helpful?
1Thank John B
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear John B, Thank-you for taking the time to tell us about your experiences with the Courtyard by Marriott Waterloo St Jacobs. As our goal is to provide each guest with a unique and memorable experience, I am happy to hear the staff and facilities have met your needs while traveling away from home. Here at Courtyard Waterloo St. Jacobs,...

Waterford, Michigan
Reviewed 13 December 2015

From the minute we got there, we were pleased, the hotel was clean and recently updated. The staff was helpful and friendly. Our room was very comfortable with a nice bathroom and shower, microwave and fridge. There is free internet and parking. There is a small restaurant inside where you can get breakfast, lunch, dinner or a cocktail. Stayed here...

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Helpful?
1Thank GingerSmith
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear gingersmith, Thank-you for taking the time to tell us about your experiences with the Courtyard by Marriott Waterloo St Jacobs. As our goal is to provide each guest with a unique and memorable experience, I am happy to hear the staff and facilities have met your needs while traveling away from home with your sports team. We are very...

Industry, Pennsylvania
Reviewed 7 December 2015 via mobile

This is a nice spot in Waterloo. The hotel is clean and modern. The rooms with a fireplace are a great touch during the colder months! The bistro is nice for a bite or a drink, all good choices. Staff is very friendly and helpful. I would stay here again.

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Helpful?
Thank hooliganrugger
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear hooliganrugger, Thank you so much for your wonderful words, and for taking the time to share your experience at our hotel with the rest of the TripAdvisor community! We are so happy that we had the opportunity to welcome you for an evening away in one of our studio rooms with an in room fireplace. Here at Courtyard Waterloo...

Riverview, Canada
Reviewed 29 November 2015

From the moment that I walked in, the service was well above expectations. The front desk folks were very helpful and friendly. The restaurant staff was friendly and the service was quick. They seems happy in their jobs. I would recommend and definitely return for my next visit.

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2Thank NovaScotiagirl-21
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Novascotiagirl-21, Thank you for sharing your experience with your past stay at our location! I am so very happy to hear that your interactions with our staff were a highlight of your stay. We as a team hold ourselves to making each stay truly memorable, thank-you for allowing us the opportunity to provide such service to you. We look...

Reviewed 27 November 2015 via mobile

Stayed on Wednesday November 25th for the night. Hotel and room were great. Very clean. Fitness centre was basic but served its purpose. Bistro was a great touch to grab something to eat/drink at night and for breakfast, excellent service from Shayla. Would highly recommend!

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Helpful?
1Thank Dalimo1
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Dalimo1, Thank you for taking the time to review your time with our hotel and staff. Our team strives to provide each guest with more than just a stay but an experience unique and memorable. I am thrilled that Shayla was able to embody that spirit to serve during your interaction and will share your kind words with her....

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 

Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: $149 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western St Jacobs Country Inn Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Waterloo St. Jacobs staff and other travellers.
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Questions? Get answers from Courtyard Waterloo St. Jacobs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 1st floor which was fine. Rooms are spacious.”
sanfordmk, 6 Apr 2017 | Read review
“The jacuzzi rooms are lovely.”
LL44, 19 Feb 2017 | Read review
“King bed suite is worth the price!”
saravb40, 5 Jan 2017 | Read review
“311 was a great room on the feront side of the hotel!”
The_Pool_God, 29 Dec 2016 | Read review
“For a couple the Studio with a fireplace was so relaxing.”
billsN9785JN, 9 Nov 2016 | Read review
5 of 5
Courtyard
US$102* /night
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ElvolineUS$123
Booking.comUS$102
PricelineUS$102
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Prices are for 1 room, 2 adults
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