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All reviewsfour pointsdestination innconestoga mallfridge and microwavefront desk staffupgraded to a suiteyogurtcontinental breakfastsitting areahot and cold itemspool and hot tubcouple of nightschoose this hotelexcellent experienceclean roomking stsmall kitchenette
We travel a lot but never experience this. Room was good but we need hotel for sleep that we did not have at all because of noise. We had room between group of drunk men and couple that fight all time till 1am. Noise from...More
Thank zora k
Response from Steven J, General Manager at Best Western Plus WaterlooResponded 2 weeks ago
We apologiose for the inconvenience caused to you by other guests casing disturbance.
We stayed at this hotel in October,2017. The lobby was impressive and provided a positive entry into this hotel.The rooms were excellent. They have updated decor and were large in size. The fit and finish of the room was exceptional. I enjoyed the whirlpool in...More
1 Thank gregfK5214RX
Response from Theresa T, Director of Sales at Best Western Plus WaterlooResponded 10 November 2017
Thank you for taking the time to review your recent stay with us. We are so happy to hear your visit was enjoyable. We look forward to seeing you again soon.
Asked to be put together with our group knowing there were kids and a baby and a bunch of bags and they put us where we had to lift bags up and down stairs cause there isn’t an elevator in that part of the hotel....More
Response from Steven J, General Manager at Best Western Plus WaterlooResponded 3 weeks ago
Thank you for your review.
I apologise that youy were not aware that check in time is 3pm. This shoudl have been outlined whne the booking was made thrlough HTG (Hudson Travel. I will address your concerns with them to ensure the teams know check...More
Friendly staff made the check in a breeze. Had us in our rooms in no time. Found the rooms to be comfortable and tastefully decorated. Needed a good sleep after being on the road for a few days and this hotel delivered. Breakfast was as...More
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Very clean, comfortable, quiet, plenty of hot water, fast internet, good water pressure.
Staff was nice and helpful and while I didn’t eat breakfast there, it seemed like a nice setup for breakfast.
Bed was comfortable and the room definitely light tight when needed.
It's really not a good buffet. If there are 4 people in the room and the breakfast package is $20 more per day, for the $5 per person per day you are paying for convenience. a 5 minute drive will get you McDonald's or... More
It's really not a good buffet. If there are 4 people in the room and the breakfast package is $20 more per day, for the $5 per person per day you are paying for convenience. a 5 minute drive will get you McDonald's or Timmy's, so you do have options. Hope you find a nice place for your guests, and enjoy the wedding!
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"Make sure front desk is staffed by grown up folks."