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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

Hotels.comUS$94*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
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308 Reviews from our TripAdvisor Community

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Showing 306: English reviews
Start your review of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
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Dieppe, Canada
Reviewed 5 days ago NEW

The facilites are clean and staff are friendly and very helpfull. A great pool for kids and the breakfast is excellent. Make sure to try this one out. If you are a member of IHG and book ahead they have great rates.

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Helpful?
Thank Therese L
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Therese L, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from...

Hamilton
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Stayed here for an on site conference. The hotel is nice and clean. The staff is very attentive. The breakfast is ok and they switch it up each say (at least it was the 2 days I was there). Guide example they had scrambled eggs that first day and eggs with cheese the next. It was ok selection for breakfast...

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Helpful?
Thank zurberts
About Hotel's Favourite Review
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear zurberts, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown...

Toronto
Reviewed 3 weeks ago

I would have given this Hotel 5 stars had the WIFI in my room on the second floor worked well. The WIFI needs serious upgrade. I was given an Ethernet cable to connect my computer but I could not reliably use WIFI on my phone.

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Helpful?
Thank Franckius
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Franckius, Thank you for bringing that to our attention. We’re happy we were able to provide you with a solution to your problem. Once again, thank you for your comments and we look forward to seeing you again in the future! Safe Travels from all Your Friends @ Holiday Inn Express & Suites – Waterloo/St.Jacobs

Ottawa, Canada
Reviewed 20 April 2017 via mobile

Great hotel. Fantastic room, very quiet, wonderful service, loads of great amenities in king suite, and great value! Outstanding housekeeping. Very friendly staff and scent-free — a definate bonus. Will definitely return.

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Helpful?
Thank JMartell48
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear JMartell48, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown...

Toronto, Canada
Reviewed 28 February 2017

So I booked this on their website and booked firm - it wasn't until after I got my confirmation I was alerted that the pool was closed. The Manager gave me some extra hotel points for the inconvenience. The staff was amazing - everyone was friendly and happy. Very convenient location - you can walk to market and outlet as...

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Helpful?
1Thank Elizabeth M
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Elizabeth M, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from...

canada
Reviewed 19 February 2017

Located across from St. Jacob's Market. Clean, modern hotel. Very accomodating staff. Affordable, nice and close to the University for visiting kids at school. Decent breakfast is included in your stay. No complaints.

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Helpful?
Thank lpic
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear lpic, Thank you for taking the time to share your recent experience with other visitors! Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown...

Caledon, Canada
Reviewed 14 February 2017 via mobile

Excellent staff, friendly and very helpful with check in and local eateries. Room was spotless and the several different pillows was a nice touch. Given the choice of soft medium and firm. Always nice to have options:)

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Helpful?
Thank kenlindamac
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear kenlindamac, Thank you for taking the time to share your recent experience with other visitors! We love hearing great feedback regarding the fantastic service our team carries out. Whether it is making dinner reservations for/at any of Waterloo’s finest restaurants or assisting a disabled guest to their vehicle, our entire staff always strives to go the extra mile to...

Ottawa, Canada
Reviewed 7 February 2017 via mobile

Beds and rooms are clean. Breakfast is good, location is 10 min away from downtown, and 10 min away from the university. It's also surrounded by different restaurants. Free parking. Good place to stay in!

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Helpful?
Thank dima d
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear dima d, Thank you so much for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes...

Ottawa, Canada
Reviewed 1 February 2017

Nice spot, decent restaurant next door, lots of stuff nearby. Rooms and Hotel very clean. No place to sit outside, they have a patio facing the road but no chairs. Breakfast was normal HIE Breakfast and was well kept nothing was empty when I was there and there were alot of people having breakfast.

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Helpful?
Thank Dar x
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear Dar x, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from...

St. Jacobs, Canada
Reviewed 26 January 2017

We had a very enjoyable stay! The rooms were very clean and spacious. The front desk staff were amazing-especially Amanda! She was ALWAYS busy helping guests - very professional and so nice! She should definitely get a raise or promotion! We will definitely stay there again!

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Helpful?
Thank pamelamB9871XN
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review

Dear pamelamBp871XN, Thank you for taking the time to share your recent experience with other visitors. Our premier location is ideal for anyone coming to visit the Elmira/St. Jacob’s Region to catch a play, do some quick shopping at the Outlet Mall or even try some tasty Apple Fritters at the St.Jacobs Market. Even being just minutes away from Uptown...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel will feature a free complimentary Express Start Hot Buffet Breakfast which is an ideal way to start each day for your group featuring two hot items daily – omelets with cheese or scrambled eggs, sausage or bacon, and biscuits, plus much more. Our hotel features free outdoor parking available on site and an indoor saltwater pool, with a kid’s play area, available to relax in after a long day. Our 100% smoke free guest rooms are very spacious and feature a small fridge, 42” flat screen TV, coffee maker, microwave, iron & board, in room safe, full cable, and pay per view movies. Each of our guest rooms also feature exclusive Bath & Body Works soaps, shampoos, and lotions.Our hotel is conveniently located directly across from the St. Jacobs Factory Outlet mall and St. Jacobs Farmers Market, which features fresh foods daily. For dining experiences Jack’s Family Restaurant is only a short walk from the hotel, and for other dining experiences our friendly and courteous staff is always excited to help and give great suggestions.Within our hotel we have an extensive fitness area with new cardio and weight training equipment, guest laundry services, and 2 elevators for your convenience. We also have 1200 square feet of meeting space ideal for any corporate function or event. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

Address: 14 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: $137 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterloo - St Jacobs 2.5*
Number of rooms: 103
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Waterloo - St Jacobs staff and other travellers.
6 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Waterloo - St Jacobs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location to visit St Jacobs market”
701theresel, 24 May 2017 | Read review
“ask if there are large groups ahead of time and requst rooms on higher floors that the parties”
AmandaandAlex, 3 Jan 2017 | Read review
“All Rooms Good, have stayed there 3 times in the last 2 months with family and wife.”
boblJ7302HN, 26 Dec 2016 | Read review
“Accessible rooms have more space”
Skyllful, 16 Oct 2016 | Read review
“We stayed on the 3rd floor near the rear of the hotel. It was quiet with no noise from the road.”
BeachBaby5515, 2 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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