Holiday Inn Express & Suites Waterloo - St. Jacobs Area
14 Benjamin Rd, Waterloo, Ontario N2V 2J9 Canada
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About
#3 of 10 hotels in Waterloo
Location
Cleanliness
Service
Value
Our hotel will feature a free complimentary Express Start Hot Buffet Breakfast which is an ideal way to start each day for your group featuring two hot items daily – omelets with cheese or scrambled eggs, sausage or bacon, and biscuits, plus much more. Our hotel features free outdoor parking available on site and an indoor saltwater pool, with a kid’s play area, available to relax in after a long day. Our 100% smoke free guest rooms are very spacious and feature a small fridge, 42” flat screen TV, coffee maker, microwave, iron & board, in room safe, full cable, and pay per view movies. Each of our guest rooms also feature exclusive Bath & Body Works soaps, shampoos, and lotions.Our hotel is conveniently located directly across from the St. Jacobs Factory Outlet mall and St. Jacobs Farmers Market, which features fresh foods daily. For dining experiences Jack’s Family Restaurant is only a short walk from the hotel, and for other dining experiences our friendly and courteous staff is always excited to help and give great suggestions.Within our hotel we have an extensive fitness area with new cardio and weight training equipment, guest laundry services, and 2 elevators for your convenience. We also have 1200 square feet of meeting space ideal for any corporate function or event.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Snack bar
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Iron
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish, German and 3 more
Location
68Somewhat walkable
Grade: 68 out of 100
13Restaurantswithin 1 km
8Attractionswithin 1 km
Contact
14 Benjamin Rd, Waterloo, Ontario N2V 2J9 Canada
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451Reviews9Q+A100Room tips
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I would highly recommend staying at the Holiday Inn Express on your next visit to Waterloo/St Jacobs area! The location can’t be beat- it’s right next to the St Jacobs Farmers Market, St Jacobs Antique Market and Market Road Antiques. It’s a short 4 minute drive away from the St Jacobs Village where you can find more boutiques, restaurants and beautiful murals! The hotel staff went above and beyond, and the amenities were amazing- from all the variety at the complimentary breakfast, to the fun indoor pool and splash pad, its an amazing stay for families and couples!
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Date of stay: December 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were a group of 8, and this hotel accommodated us with adjoining or close proximity suites. The rooms were spacious, clean and well appointed. The breakfast selections were very good. The staff were very pleasant and helpful. There is an excellent restaurant, "Jacks" right beside it, with fantastic staff. The St Jacob's market and town stores are close by.i highly recommend this hotel.
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Date of stay: October 2022Trip type: Travelled with friends
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
After returning home from my stay, I realized that I had left my wedding rings in the hotel room. I called the hotel right away to ask them to check. They said someone would check and they would get back to me. After 2 hours my call had not been returned so I called them back. They said they had not been able to find them even though 2 people had checked (including the shift supervisor who was 'not available to speak to me'). After dodging my questions and the call mysteriously 'dropping', I called back to ask them if they could hold off clean the room and asked if I could check the room myself. About 10 minutes later, they called back to say my rings had been found. The next day, the manager called in response to a message that I had left the previous day. When I shared my query around how the rings suddenly were 'found' once we told them we were coming in person, he questioned why I hadn't immediately just gotten in the car (to drive 1 1/2 hours one way) to come and find the rings, saying that 'common sense' would say I should have done this. I found this to be a very disrespectful approach to customer service.…
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Date of stay: October 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 1 Nov 2022
Hi Excursion618757, Thank you for choosing our Holiday Inn Express & Suites Waterloo - St. Jacobs Area as your travel partner and for sharing your hotel experience. We make sure that our guests receive the best hospitality and service. I'm sorry about the issues you've encountered with us. Rest assured, I have shared your comments with the hotel management for review and service enhancement. I sent a private message to you for more details. Your business and visit are appreciated. We all look forward to serving you again so we can provide a better experience. Warmest regards, Roshelle D. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a very comfortable 5 night stay. Rooms are quite large for 3-4 guests. Location is ideal for those aiming to visit Farmers Market. Wall Mart is also walking distance. Housekeeping staff seemed bit overwhelmed as occupancy has shot up significantly. Front Desk was very responsive to all our breakfast. Breakfast is adequate with no salad options and limited fruits. One day egg was served with ham but staff was kind to provide us with egg with cheese. We used GRT bus for commuting.
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: View from front and bank are both nice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were part of a large group of ladies attending a social convention in St Jacobs Ontario on the weekend of July 15,2022. For the most part we are well travelled,and accustomed to a high level of service and a high standard of accommodation. We were going to share a room among 4 of us. Our first indication of upcoming problems was at the guest registration services. The desk clerk (also know as the manager) was rather surely and refused to give us 4 keys to our room. He felt that two keys were enough for four of us. After a bit of discussion,we obtained four keys.The desk clerk aka manager was quite unpleasant. When we finally arrived in our room,we discovered that A) there were enough towels etc.,for only two people, and B) the bathroom had not been properly cleaned. Reporting these issues to the front desk was met with a rude response. Later one of our members,noticed that she was unable to find her credit card.She had used this card at check in and we had not left the hotel since our arrival. The only conclusion was that at the guest services desk. Several enquires over the next two days did not turn up the credit card.We searched through purses,trash bins,under the beds,etc.,etc.. It turns out the the credit card was left at the counter upon check in. The registration clerk (aka the manager) had put the card in the drawer and failed to notify and other staff member of its presence. When this person (aka the manger)(Mr N.I )did show up , and returned the card to the proper person, he was extremely rude and liberally threw the card across the counter saying "Here, what is your problem". The manager had claimed that he has left several messages in the room.Hmmmm,difficult to do when the telephone was not connected. We discovered the phone problem ourselves when we attempted to make some calls.Seems that the manager had been telling little white lies about his attempts to contact us. At this point, we were a little upset with the attitude of the manager. We went to the guest services to register our dissatisfaction and the following scenario played out. The manager was extremely rude,he shouted at us.called us troublemakers,and stated he was calling the police .Another white lie. Well we waited in the lobby,we encountered another group who were experiencing problems with the same manager.They suffered the same rude attitude.the loud voice of the manager (he shouted),and he said he was calling the police.No police showed up. Seems that his "white' lies were getting a little darker . All the other staff working at the hotel went out of their way to try and resolve great problems. They really made an effort to compensate for the abusive manager. I cannot understand how a hotel chain like Holiday Inn Express could have even engaged the services of such a rude person,much less placed him in a managerial position. Here is a note or two that might interest you. We were excess of a few people at this convention in St Jacobs. There were several other rooms occupied by other members of the group. We have yet to hear a single positive comment from any of our members with regards to this manager. We also noted that the anger and rudeness displayer to us was not unique.There were others staying at the hotel who suffered the same unpleasant behavior. My rant is far from over,but it is now your turn to reply. Thank You…
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 29 Aug 2022
Hi I7530LWbarbarah, Thank you for staying with the Holiday Inn Express Waterloo - St. Jacobs Area, and for leaving us feedback. We work hard to deliver an exceptional guest experience. I am sorry about the level of customer service you received during your stay. I have shared your comments with the upper management so they may address this internally. Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
4 of us booked in for a 2 night stay at this hotel. The intake process went well enough with one of the ladies presenting her credit card as a guarantee for the room. We headed up to our room - 4 of us in that room - not enough towels or facecloths, not enough shampoo and body wash in the dispensers. Tried to call front desk - phone is dead. after unpacking we all head down to the front desk to lodge our concerns, which also included a complaint about the bathroom floor being filthy - we are assured that the missing articles would be supplied and the floor cleaned. Off we go to visit the area and to have dinner in Kitchener . is is July 15, 2022. Upon our return, our friend was going through her purse and could find the credit card she presented when we booked into the hotel. Down she went to the front desk - they had no credit card and the individual (manager) who had booked us in left no message about the credit card. July 16, 2022 - Again our lady asked about the credit card - front desk know nothing. Off we go to breakfast, then meeting for a photo shoot, then shopping, then lunch - back to the hotel - Again the lady asks at the front desk about the credit card. In the meantime our lady has gone through her purse , her wallet, her suitcase - all her pockets the garbage, etc. . and this with the help of the other 3 ladies travelling with her. NO CREDIT CARD. We finally go down to the front desk and insist that all the drawers be checked - the girl allowed us to look at the hotel card keys in case the credit card got stuck with them - no credit card. In the meantime the intake person comes out of the office - goes in a drawer, takes out the credit card and throws it at the owner of the card saying "I don't know what your problem is!" Not only is this man rude and arrogant towards us - he lied and said he called the room several times - not true - the phones were not plugged in - which we found out later. No message - no phone call - nothing, Because the man was rude we asked to speak with a Manager - I actually asked him if he was a Manager and he said he was not. We found out later that Mr. N. I. was in fact the Manager on duty - so he lied about being the Manager - he lied about phoning the room and leaving a message Mr. N.I. became quite agitated and was yelling at us and threatened us with the fact that he was calling the police and having us thrown out of the hotel. We said no problem - we will wait for the police. (to be noted - he made the same threats to a group of baseball people - about calling the police etc etc). We waited for about 1 hour for the police to show up - which they never did. So this manager killed our outing to the St. Jacobs market because of his incompetence. Although everyone else who worked at the hotel were very nice and accommodating - this Manager has a serious problem with the public and is definitely not a good representative for Holiday Inn Express - St. Jacobs.…
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 8 Aug 2022
Dear carolynmerry, Thank you for choosing our hotel while visiting Waterloo and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I am very sorry that you did not experience an exemplary stay due to the service of our staff and the cleanliness in our room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness of our room was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the day we stepped in the front door our stay was perfect ! Fantastic staff and through management whom checked in daily with our experience! Room was perfect ! Awesome air conditioning and staff checked in daily regarding our room service . Breakfast was great and well stocked ! I would highly recommend. Almost forgot, an amazing sleep.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Whirlpool tub
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naushad Ismail, General Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 6 Jul 2022
Dear KathleengF4923TW, Thank You for the 5 star review and thank you for sharing your experience with us! We love hearing great feedback regarding the fantastic service our team carries out. I am glad to hear that our "Staff and our Complimentary Hot Breakfast Buffet" played an important role to make your stay a comfortable one with us. Our entire staff always strives to go the extra mile to enhance the total guest experience. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express – Waterloo/St. Jacobs
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a room with king sized bed and jetted tub. The tub is nice, but the ventilating fan on top of the tub is way too loud. The separate shower has bottles of shampoo, conditioner and shower gel on the wall, which is nice. But I personally prefer one time use bottles during COVID for hygienic reasons. This hotel is right across the St. Jacobs Farmers Market and St. Jacobs Outlet Mall (only got a few stores). We stayed on Sunday so the market is closed. There's a restaurant (Jack's) literally steps away from the hotel. We had a nice dinner there. We stayed here because the breakfast buffet is back at this hotel. We haven't had a breakfast buffet since COVID started, so it was great to have it again! Breakfast included egg omelette (with bacon, red peppers, etc.), sausages, bacon, warm cinnamon buns, muffins. Usual juice and coffee, they even have grapefruit juice. We had fun with the pancake machine.…
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Date of stay: February 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naushad Ismail, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 16 Mar 2022
Dear Jal747, Thank you for taking the time to share your recent experience with us! I am glad to hear that our "Hotel's Location and Buffet Breakfast" played an important role to make your stay a comfortable one with us. Your feedback is extremely important to us and will be used to make the necessary improvements for your next visit. Our entire staff always strives to go the extra mile to enhance the total guest experience. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites– Waterloo/St. Jacobs
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All the staff were very friendly and accommodating! Room was very large and clean. It came equipped with everything you need. If you forgot something - the staff were happy to provide you with whatever you need. Breakfast was delicious. I would recommend staying here if you are coming to Waterloo/ St.Jacobs area!
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naushad Ismail, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 16 Mar 2022
Dear Nattysmith9, Thank you for your 5 star review and for sharing your experience with us! We love hearing great feedback regarding the fantastic service our team carries out. I am glad to hear that our "Friendly Staff, Spacious Clean Room and Breakfast" played an important role to make your stay a comfortable one with us. Our entire staff always strives to go the extra mile to enhance the total guest experience. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites– Waterloo/St. Jacobs
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk staff were very helpful and friendly. Room was spacious and overall clean. However when getting ready to leave found a rotten apple under bed skirt. Breakfast was just okay, hot foods were barely lukewarm. Asked if there was almond milk and was told they only had "normal milk". Some of us are unable to drink normal milk due to an intolerance. Some lactose free yogurt would have been appreciated. Found the toilet very low, with bad knees this was a bit of an issue. Saw several people in the common areas without masks. Location was great, across from the farmers market and 30 minute drive to several villages.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naushad Ismail, Owner at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Responded 16 Mar 2022
Dear Rick Janine G, Thank you for sharing your experience with us! I am glad to hear that our "Friendly Staff , Clean and Spacious Room" played an important role to make your stay a comfortable one with us. I would like to apologize to you for not meeting your expectations in regards to breakfast. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future. We will work harder to do a better job upon your next visit. We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites– Waterloo/St. Jacobs
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$104 - US$170 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioRegion of WaterlooWaterloo
NUMBER OF ROOMS
103
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Frequently Asked Questions about Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Which popular attractions are close to Holiday Inn Express & Suites Waterloo - St. Jacobs Area?
Nearby attractions include St. Jacobs Country Playhouse (0.2 km), St. Jacobs Farmers Market (0.2 km), and Market Road Antiques (0.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Waterloo - St. Jacobs Area?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Waterloo - St. Jacobs Area?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Waterloo - St. Jacobs Area?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Holiday Inn Express & Suites Waterloo - St. Jacobs Area?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Waterloo - St. Jacobs Area?
Conveniently located restaurants include The Crazy Canuck, Jack's Family Restaurant, and The Fritter Company.
Are there opportunities to exercise at Holiday Inn Express & Suites Waterloo - St. Jacobs Area?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Waterloo - St. Jacobs Area have airport transportation?
Yes, Holiday Inn Express & Suites Waterloo - St. Jacobs Area offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express & Suites Waterloo - St. Jacobs Area?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Waterloo - St. Jacobs Area offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express & Suites Waterloo - St. Jacobs Area?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Hindi, and Indonesian.