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Holiday Inn Express & Suites Toronto - Markham, an IHG hotel

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10 East Pearce St, Richmond Hill, Ontario L4B 0A8 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (85)
Room & Suite (61)
Dining (19)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Toronto - Markham, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 7 hotels in Richmond Hill
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Now open! Holiday Inn Express & Suites Toronto-Markham We are a 100% smoke free hotel located in the vibrant Toronto Northeast business area, the Silicon Valley of the North . This contemporary 10 story hotel is located one block north of Hwy 7 at Leslie St., with easy access from Hwys 404 & 407. On premise features include indoor salt water swimming pool, fitness centre with treadmills, cross trainer, recumbent fitness cycle and spinner, guest laundry, business centre, meeting rooms, and ample parking. Guests Stay Smart with our free Express Start breakfast and wireless Internet access. 117 beautifully appointed rooms and suites meet all your requirements - flat screen LCD TVs, clock radios with iPod docks and wireless Internet access. Guests of the Holiday Inn Express & Suites Toronto-Markham will find this state-of-the-art hotel to be well situated for both business and leisure. Local businesses: Subex Azure, AMD, CGI, Wyeth, IBM, Dynatec, Honda, Acklands-Grainger, Motorola, GMAC, Nike, MMMGroup, Wyeth, Suzuki, Open Text, Tetra-Pak, Bose, Syneron and many other Fortune 500 companies. Local attractions: Historic Unionville, Canada s Wonderland, David Dunlap Observatory, Ontario Science Centre and Vaughan Mills Shopping Mall. Situated near Premiere Ballroom & Conference Centre and Le Parc Conference and Banquet Centre.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Meeting rooms
BBQ facilities
Baggage storage
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green

Location

Full view
65Somewhat walkable
Grade: 65 out of 100
40Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
276Reviews3Q+A52Room tips
Traveller rating
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  • 34
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  • 11
Time of year
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Popular mentions
Venu Gopal K wrote a review Oct 2020
3 contributions
I booked this hotel via priceline. Typical Holiday Inn standards..great location. Overall stay was great with no major concerns. Decent rooms. Breakfast was free with decent spread. Room was clean. I would recommend this hotel.
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Date of stay: December 2019
Value
Location
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Jesycka S wrote a review Sep 2020
Niagara Falls, Canada33 contributions6 helpful votes
I used Hotwire and got this hotel. I paid $59 for the night. My kids swam for 2 hrs while we stayed. The first night they swam an hour and it was all to ourselves because of Covid restrictions. The next day it they did another hour and there was a swimming lesson going on. The free breakfast was scrambled eggs, bacon, Greek yogurt, juice and a banana. Rooms were clean and beds were comfy. Check in and out was an hour later than what I’m used to so that was awesome. Couldn’t have asked for a better value!
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Date of stay: September 2020Trip type: Travelled with family
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Tom wrote a review Mar 2020
Ajax, Canada1 contribution
NEVER have I been part a group that has been treated with such disrespect at a hotel, in this case by the General Manager Aejaz Kheraj @ Holiday Inn & Suites in Markham, Ontario, Canada. Our team was attending it’s year-end championship event and when checking into the hotel on March 12, 2020 for a 3-night stay, we were given very vague and mixed messages regarding revised cancellation policies and options as it pertains to a possible event cancellation due to the COVID-19 situation. We asked for clarification and confirmation that if our event was cancelled, would we be able to check out of the hotel without being charged for the night, or, would we need to adhere to any minimum # of nights stay. It was finally stated that the hotel would not require us to stay any additional nights in the event of our event being cancelled, provided we attempted to check out at a “REASONABLE” time. The next day on March 13 we were preparing a team potluck lunch set up in the lobby when we received an email from our sport’s governing body that our championship event was cancelled. The time of the email was 11:58am. Between noon and approx. 12:15pm several of our parents went to the front desk to request a check out and this was granted without penalty. Our entire team including parents were present in the lounge area, which was approx. 20 steps from the front lobby, and many families were busy and involved with preparing the lunch, feeding the kids, and clean-up. When the rest of the group later attempted to check out at 1pm, the hotel informed them they were all responsible for paying the late check out fee, equal to 50% of one night’s stay. When our first group of parents started to check out, nobody from the hotel inquired if we were all checking out; nobody from the hotel walked over 20 feet to tell us that we better check out soon or face charges. Those that did check out asked if it was ok if we finished our lunch and were told "no problem”. That was it… The hotel was also aware that our group was actually local and would have no need to stay at the hotel with the sporting event now cancelled (all families lived within 30 minutes of the hotel and stayed there to try and create a special event for our players). Next came an exhausting 25-minute discussion with a completely unreasonable GM. Mr. Kheraj actually used the words “compassionate”, “flexible”, “understanding”, “caring” and "respecting our loyalty” when describing his offer to only charge our group the late check out fee (equal to approx. $100 per family). He also lied when he told us that we were clearly told this information at check-in (NOT TRUE) and stated that we should have checked out at 12 pm because his cleaning staff had to clean the rooms for new “customers” (NOT TRUE - NO ONE was checking in on that day). How he could deliver this with a straight face was unbelievable - he demonstrated a total lack of rational decision-making, proactive customer service, common sense or empathy. His behaviour was completely insulting and he has created permanent ill-will among 14 families, all of who will no-doubt share this experience with as many people as possible, and at every opportunity. What an easily avoidable black mark he has created for the Holiday Inn brand.
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Date of stay: March 2020
Rooms
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Service
Room Tip: Avoid franchise operated Holiday Inn properties
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Response from IHGService, General Manager at Holiday Inn Express & Suites Toronto - Markham, an IHG hotel
Responded 1 Apr 2020
Hello P8673AQtoma, Thank you for taking the time to write about your experience. Efficient and frictionless experiences are what we want our guests here at the Holiday Inn Express to enjoy. I am sorry that your experience, regarding the cancellation of your reservation as a result of the cancellation of your event and the current global situation does not reflect this. We have taken the liberty of providing Hotel Management of your feedback to ensure that such related issues are handled properly. Furthermore, I would want to gather more details of your concern, thus I have sent you a Private Message and I hope you find the time to respond. As we strive to continuously achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, your comments are instrumental and valued. We hope to host your party in the future should you give us another chance to be your hotel of choice. After we have all recovered from this global crisis, I hope that you would be able to visit us and enjoy what we have to offer. I look forward to hearing from you soon. Have a blessed day. Hector P Case Manager IHGService
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Tyuen wrote a review Feb 2020
Montreal, Canada4 contributions1 helpful vote
We are a group of 7 adults and 5 kids, on Jan 12, 2020, in IHG website I made a non refundable booking of 3 x double queen suites, for total price $936.42. I entered my credit card for payment and received IHG email for this booking confirmation. But when I received my credit card statement last week, I found out that on Jan 16, the hotel processed $1191.60 in my credit card without my consent. I called the hotel to refund the overcharged amount, as a proof, I sent the IHG email booking confirmation I received on Jan 12, 2020 (with the agreed rate listed) to the hotel manager, but she refused to honour the rate I have. instead, she amended my booking with another rate ($1050.58), again without my consent. I told her I would not accept the new rate she imposed on my booking as it is not what I agreed to. And I will escalate this matter to local authority if need be. The last few days experience I have with the Holiday Inn Express hotel is very stressful, frustrating, I seriously regret to book this hotel! And what make me worry now is that the hotel may give us a bad room, or being difficult during our stay, or may even use any excuse to charge us more on the credit card I will give to them for security deposit.
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Date of stay: February 2020Trip type: Travelled with family
1 Helpful vote
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Response from samghiex, Front Office Manager at Holiday Inn Express & Suites Toronto - Markham, an IHG hotel
Responded 5 Feb 2020
We appreciate your business! As per the terms of the confirmation extra person charges apply.
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Thess I wrote a review Jan 2020
1 contribution
This is our second year having our family Christmas party in here and I can say, we are more than satisfied with the service. Accommodation is great, Staff are courteous, friendly hospitable, breakfast is satisfying and we are being offered to use the Conference room for free. What more can we ask for. Definitely, we highly recommend this hotel to for group and individual bookings because we also find the rooms comfortable to stay in.. Giving 5 star review rate obviously, because they made our stay pleasurable and fun..
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Date of stay: December 2019
Rooms
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PRICE RANGE
US$96 - US$141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express toronto - markham hotel richmond hill, holiday inn richmond hill
LOCATION
CanadaOntarioRichmond Hill
NUMBER OF ROOMS
117
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Frequently Asked Questions about Holiday Inn Express & Suites Toronto - Markham, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Toronto - Markham, an IHG hotel?
Nearby attractions include World Bowl (0.4 km), York Cinemas (0.4 km), and The Golf Lounge (0.4 km).
What are some of the property amenities at Holiday Inn Express & Suites Toronto - Markham, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Toronto - Markham, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Toronto - Markham, an IHG hotel?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Holiday Inn Express & Suites Toronto - Markham, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Toronto - Markham, an IHG hotel?
Conveniently located restaurants include The HOST, Dragon Boat Fusion Cuisine, and Eggsmart.
Are there opportunities to exercise at Holiday Inn Express & Suites Toronto - Markham, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Holiday Inn Express & Suites Toronto - Markham, an IHG hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Richmond Hill.
Are any cleaning services offered at Holiday Inn Express & Suites Toronto - Markham, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Toronto - Markham, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Toronto - Markham, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.