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BEST WESTERN Pembroke Inn & Conference Centre

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243 Reviews from our TripAdvisor Community

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Showing 227: English reviews
LaFayette, New York, United States
Reviewed 19 August 2016 via mobile

Stayed for 1 night on a motorcycle trip. Hotel is close to highway but a fair distance from town. ...complicated somewhat by road construction. Great fitness center on site. Had breakfast on site. Beds were comfortable and hotel was quiet at night even though it was almost sold out.

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Helpful?
Thank Jeff C
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Jeff C, wow, thank you! We especially love hearing comments about our Fitness Centre, we are very lucky to be able to provide FREE access to a fully equipped public gym for our Guests. Thank you again for taking advantage of our Rider-Friendly Hotel, see you again the next time you're on a ride in the Ottawa Valley!

New Liskeard, Canada
Reviewed 15 August 2016

Our stay at the Best Western was excellent, the rooms were large and clean and the front desk is very helpful. Also if you arrive late you can order pizza until 11:00pm. Also a great place to stay if you are going White Water Rafting with OWL

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Helpful?
Thank raymondl971
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear raymondl971, we can't thank you enough for the great review! We are very happy to be a partner in Tourism with our world-class Ottawa Valley Rafting companies, and we love hearing feedback like yours. Our Restaurant Staff is second to none and goes above and beyond to ensure every Guest has an amazing dining experience. We hope to see...

Canada
Reviewed 12 August 2016

Pretty standard, modern refresh throughout but still is an older hotel. Rooms were larger than today's standards, with small kitchenette. Air conditioning is very loud. You also hear a lot of hallway noise. Breakfast included. Would I stay here again if in Pembroke, likely not.

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Helpful?
1Thank 1971_RH
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Renee H, thank you very much for your review! We're very sorry you found the room a little noisy. We have been changing out some of our older AC units with new quiet models. Might I suggest, if you would give us a chance again in the future, requesting a room with a new model? We would be very...

Seattle, United States
Reviewed 11 August 2016

Any room adjacent to the indoor pool or overlooking it will have a front row seat to sirens announcing wave action in the pool - every 15 minutes beginning at 0800 hrs. Even on Sunday and bank holidays. Either everyone into the pool or stay in another property. And don't be surprised when checking in to see $250.00CAD security deposit...

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Helpful?
1Thank Jeff L
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Jeff L, thank you for taking the time to provide your feedback, we definitely can't improve without it. We're very sorry you did not have a fantastic experience, that is what we strive to provide to each and every Guest. We also did not do a very good job communicating with you during your stay, and I sincerely apologize...

Timmins, Canada
Reviewed 11 August 2016

Another great Best Western property! My favorite hotel chain. Consistently great accommodations & Pembroke location delivers what I expect. I recommend it! If you are in Pembroke check it out. It is a great spot.

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Helpful?
Thank Barry L
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Barry L, thank you very much for the great review, and for being such a loyal Guest! See you again soon!

Burlington, Canada
Reviewed 10 August 2016

We spent 3 days in July 2016 at this hotel. As motorcycle riders we were touring some of the best roads in Ontario for motorbikes. Our first impression was excellent. Beautiful renovation, indoor pool and on site restaurant with bar. What could possibly go wrong? Well, the understaffing of the on site restaurant for one. unbearably slow but pleasant service....

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Helpful?
Thank RDazzle
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear RDazzle, thank you very much for your review! Please accept our apologies for your dining experience, we have had some issues with staffing in Westwinds this summer but we are confident we've addressed any and all concerns. We're very happy you enjoyed the hotel so much, hopefully we'll see you again the next time you're riding through the beautiful...

Reviewed 4 August 2016 via mobile

The decor is nice, and rooms well laid out!! Disappointed in our King Suite, we're not able to get the a/c heat balanced, and maintenance left for the night, made a loud noise for quite a while even after turning it off, so then we roasted all night until turning a/c on again, which then blasted until we turned it...

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Helpful?
Thank Carissa & David L
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Carissa & David L, firstly, thank you for taking the time to provide your feedback, we sincerely appreciate it. Secondly, our sincere apologies for the issues you experienced during your stay. We aim to provide a superior Guest experience but it is obvious we did not achieve that for you. I would love to discuss this in further detail...

Reviewed 31 July 2016

The hotel is an excellent value. It is extremely well appointed with wonderful upgrades in the recent renovations. The indoor pool is a bonus although could use better entrance steps. The fitness centre is a fully equipped gym with staff. The room was spacious and had nice touches like a small kitchen area with counter and sink along with the...

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Helpful?
Thank Ralph W
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Ralph W, thank you so much for the great review! We're very happy you enjoyed your stay with us. Our sincere apologies for the issues you experienced in the Restaurant, we definitely do our best to avoid issues such as these. I can tell you that we've been working hard to improve our staffing and service levels in Westwinds...

Toronto, Canada
Reviewed 25 July 2016

I stayed at this Best Western for 4 nights while on vacation in the area. My hotel room was very clean and comfortable, and the housekeeping service did a great job every morning. The grounds were well kept, and the restaurant staff was friendly and attentive even though they were constantly on the go in the morning. (I only had...

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Helpful?
Thank James K
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear James K, I simply cannot thank you enough for such a detailed review of what you experienced during your stay. We use this feedback to continue improving and keep our Team at it's best. I am happy to report that we are in the process of changing out some of our older HVAC units with modern new models that...

Reviewed 22 July 2016 via mobile

After reading some reviews on Tripadvisor, I expected more of this hotel. The staff is kind and helpfull. Rooms are big enough, but the towels were dirty. In the evening we ate at the hotel. I can say, it was very good! Especially the ribs. However the breakfast-buffet was not so good. You get only one drink and for a...

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Helpful?
Thank Ferry d
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Ferry D, thank you for the review and honest feedback. I will meet with the Team members involved to discuss how we can improve our Guest Services in the future. We're very happy you enjoyed our Westwinds Ribs, they're definitely a menu favourite. We do offer bottomless coffee and tea with our complimentary breakfast along with one juice, which...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Ottawa Valley’s largest "All Indoor Recreational Hotel" and Conference Centre….with controlled & monitored indoor corridors, indoor tropical pool with whirlpool, 6000 Sq. Ft. Fitness Centre (free to hotel guests), dining and lounge, huge fireplace Lobby, and Conference Centre for 400 persons – all under one roof. The modern guest rooms are bright & spacious with most comfortable seating and beds, with many extra amenities including 32” LCD TVs. Room types include Leisure, Poolside, Fireplace, Executive suites, and full one bedroom suite. ... more   less 

Additional Information about BEST WESTERN Pembroke Inn & Conference Centre

Address: 1 International Dr | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6W5, Canada
Region: Canada > Ontario > Pembroke
Price Range: $157 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pembroke Inn & Conference Centre 2.5*
Number of rooms: 88
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Also Known As:
Best Western Pembroke
Pembroke Best Western
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Questions & Answers

Questions? Get answers from BEST WESTERN Pembroke Inn & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If using pool ask for those rooms facing pool”
 of 5 bubbles donnak716, 27 Nov 2016 | Read review
“1st floor rooms were quiet and close to everything”
 of 5 bubbles rpsimcoe, 24 Oct 2016 | Read review
“all rooms are inside,we stayed on third floor,very quiet.”
 of 5 bubbles woodroh, 25 Aug 2016 | Read review
“200-level rooms are actually on the ground floor. I was in 224.”
  • Accessible bathroom and shower
  • Room from doorway
  • View from window of Paul Martin Road
  • Bed with loveseat and coffee table behind it
  • Room looking in from window
 of 5 bubbles jwkarr, 24 Jul 2016 | Read review
“One close to elevator.”
 of 5 bubbles BarreMP, 20 Jul 2016 | Read review
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