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BEST WESTERN Pembroke Inn & Conference Centre

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BEST WESTERN Pembroke Inn & Conference Centre
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260 Reviews from our TripAdvisor Community

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Showing 243: English reviews
Timmins, Canada
Reviewed 11 August 2016

Another great Best Western property! My favorite hotel chain. Consistently great accommodations & Pembroke location delivers what I expect. I recommend it! If you are in Pembroke check it out. It is a great spot.

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Helpful?
Thank Barry L
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Barry L, thank you very much for the great review, and for being such a loyal Guest! See you again soon!

Burlington, Canada
Reviewed 10 August 2016

We spent 3 days in July 2016 at this hotel. As motorcycle riders we were touring some of the best roads in Ontario for motorbikes. Our first impression was excellent. Beautiful renovation, indoor pool and on site restaurant with bar. What could possibly go wrong? Well, the understaffing of the on site restaurant for one. unbearably slow but pleasant service....

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Helpful?
Thank RDazzle
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear RDazzle, thank you very much for your review! Please accept our apologies for your dining experience, we have had some issues with staffing in Westwinds this summer but we are confident we've addressed any and all concerns. We're very happy you enjoyed the hotel so much, hopefully we'll see you again the next time you're riding through the beautiful...

Reviewed 4 August 2016 via mobile

The decor is nice, and rooms well laid out!! Disappointed in our King Suite, we're not able to get the a/c heat balanced, and maintenance left for the night, made a loud noise for quite a while even after turning it off, so then we roasted all night until turning a/c on again, which then blasted until we turned it...

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Helpful?
Thank Carissa & David L
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Carissa & David L, firstly, thank you for taking the time to provide your feedback, we sincerely appreciate it. Secondly, our sincere apologies for the issues you experienced during your stay. We aim to provide a superior Guest experience but it is obvious we did not achieve that for you. I would love to discuss this in further detail...

Reviewed 31 July 2016

The hotel is an excellent value. It is extremely well appointed with wonderful upgrades in the recent renovations. The indoor pool is a bonus although could use better entrance steps. The fitness centre is a fully equipped gym with staff. The room was spacious and had nice touches like a small kitchen area with counter and sink along with the...

Review collected in partnership with Best Western
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Helpful?
Thank Ralph W
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Ralph W, thank you so much for the great review! We're very happy you enjoyed your stay with us. Our sincere apologies for the issues you experienced in the Restaurant, we definitely do our best to avoid issues such as these. I can tell you that we've been working hard to improve our staffing and service levels in Westwinds...

Toronto, Canada
Reviewed 25 July 2016

I stayed at this Best Western for 4 nights while on vacation in the area. My hotel room was very clean and comfortable, and the housekeeping service did a great job every morning. The grounds were well kept, and the restaurant staff was friendly and attentive even though they were constantly on the go in the morning. (I only had...

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Helpful?
Thank James K
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear James K, I simply cannot thank you enough for such a detailed review of what you experienced during your stay. We use this feedback to continue improving and keep our Team at it's best. I am happy to report that we are in the process of changing out some of our older HVAC units with modern new models that...

Reviewed 22 July 2016 via mobile

After reading some reviews on Tripadvisor, I expected more of this hotel. The staff is kind and helpfull. Rooms are big enough, but the towels were dirty. In the evening we ate at the hotel. I can say, it was very good! Especially the ribs. However the breakfast-buffet was not so good. You get only one drink and for a...

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Helpful?
Thank Ferry d
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Ferry D, thank you for the review and honest feedback. I will meet with the Team members involved to discuss how we can improve our Guest Services in the future. We're very happy you enjoyed our Westwinds Ribs, they're definitely a menu favourite. We do offer bottomless coffee and tea with our complimentary breakfast along with one juice, which...

Reviewed 21 July 2016

we had a monthly membership for the pool at the best western in pembroke. i have a small daughter. the staff where very helpful and polite. it is very clean and a really wonderful spot to go to. the hours where nice and flexible. and its salt water!! way better for you. all in all we will be going back....

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Helpful?
Thank Britany S
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Britany S, I can't tell you how refreshing it is to hear from a Pool Member, especially with such a great review! Our Staff work very hard to keep our Pool and Fitness Centre in great shape and will love hearing this feedback. The decision to switch to saltwater has definitely paid off for us, everyone loves it. We...

Ottawa, Canada
Reviewed 20 July 2016

I always look for a hotel with good workout facilities and this has a very nice large weight room and aerobic machines. Also a smaller sized indoor pool and hot tub. Basic breakfast is included. For instance 2 eggs (any style), bacon toast and coffee are included. Rooms are comfortable with mini fridge and microwave. Access to a kettle at...

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Helpful?
Thank BarreMP
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear BarreMP, wow, thank you very much! We love hearing that our Guests were able to enjoy all of our services during their stay. I will be sure to pass along your remarks to the entire Team. See you soon!

Reviewed 9 July 2016 via mobile

Loved this spot, as a family of 5 two adults 3 small kids age 8 and two 5 yr olds Pros.. the room was great staff very on the ball and friendly.. swimming pool was awesome gave kids something to do besides watch tv ask for any extras pillows blankets towels you get it fast.. the queen sized bed was...

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Helpful?
Thank Lynn T
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear Lynn T, thank you very much! We will discuss the items that you mentioned, and use this valuable feedback to improve our service in the future. We do have full size pullout sofas, so please feel free to request that for your next stay if you wish! Once again, thank you so much for the kind words and excellent...

Innerleithen, United Kingdom
Reviewed 3 July 2016

Stayed here on for a night on our way to Ottawa. Hotel was fine, room was okay, bar area was well used by residents and locals alike and food was acceptable for the price paid. Breakfast was included in the rate and was good.A good stopping over point.

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Helpful?
Thank jacquie475
Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review

Dear jacquie475, thank you for the great review. We hope that you'll stay with us next time you're traveling through, don't forget to check out our amazing pool and fitness centre!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Ottawa Valley’s largest "All Indoor Recreational Hotel" and Conference Centre….with controlled & monitored indoor corridors, indoor tropical pool with whirlpool, 6000 Sq. Ft. Fitness Centre (free to hotel guests), dining and lounge, huge fireplace Lobby, and Conference Centre for 400 persons – all under one roof. The modern guest rooms are bright & spacious with most comfortable seating and beds, with many extra amenities including 32” LCD TVs. Room types include Leisure, Poolside, Fireplace, Executive suites, and full one bedroom suite. ... more   less 

Additional Information about BEST WESTERN Pembroke Inn & Conference Centre

Address: 1 International Drive | ( just off the TransCanada Hwy # 17 ), Pembroke, Ontario K8A 6X9, Canada
Region: Canada > Ontario > Pembroke
Price Range: $158 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pembroke Inn & Conference Centre 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Best Western Pembroke
Pembroke Best Western
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Questions & Answers

Questions? Get answers from BEST WESTERN Pembroke Inn & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All quiet.”
  • Cindy Cook from Polka Dot Door with Easter Bunny - (Me- Laurie Cook)
cindycF6191BY, 7 Apr 2017 | Read review
“Jr Suite room 305 is great!”
GalenOneFortyEight, 4 Mar 2017 | Read review
“Away from sport teams lots of kids hockey tournaments held in Pembroke”
moon-dogee, 13 Feb 2017 | Read review
“If using pool ask for those rooms facing pool”
donnak716, 27 Nov 2016 | Read review
“1st floor rooms were quiet and close to everything”
rpsimcoe, 24 Oct 2016 | Read review
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