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Holiday Inn Express Hotel & Suites Newmarket

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Holiday Inn Express Hotel & Suites Newmarket
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201 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Newmarket
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Showing 198: English reviews
Grand Cayman
Reviewed 18 May 2016 via mobile

The staff was very friendly and attended well to our needs. The rooms were clean and the beds and pillows were extremely comfortable. Would definitely return again if I am ever in Newmarket. The location is very close to shopping and entertainment.

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Helpful?
Thank Des E
Burlington, Canada
Reviewed 16 May 2016 via mobile

I want to start off this review by saying that I have never left a bad review for anything as I'm a pretty laid back person, however what happened at the Holiday Inn Express this weekend is so unacceptable that I feel other people should be aware of the kind of service you will get from this hotel before you...

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1Thank Ashley0011
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear Ashley0011, Thank you for your review regarding your recent stay at Holiday Inn Express Hotel & Suites Newmarket, ON. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing...

Toronto
Reviewed 23 April 2016

Had a 1-night stay at the Holiday Inn Express in Newmarket. Staff were pleasant, hotel clean, room nicely appointed and comfortable, free wi-if and a breakfast buffet. I always enjoy staying at Holiday Inn Express...always know what to expect!

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Thank Jenn77Toronto
HolidayInn N, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Hi, Thank you for taking the time to write us a feedback. We really appreciate your positive comments about the service, hot continental breakfast, and well-appointed, clean rooms. We look forward to your next visit. Best Regards,

Ajax, Canada
Reviewed 21 April 2016

Overall great stay. My husband and I were meeting there due to work hours and he arrived before me with our children but I didn't realize it. When I went to check in, the girl at the front couldn't find me in the reservation list. Then my husband came to the lobby from the guest room and told me he...

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Helpful?
Thank MaryLP1970
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for contributing such a wonderful review for us. We value you as our IHG Rewards member and we really appreciate your positive comments as they support our ongoing efforts to improve our guest overall satisfaction. However we are sincerely sorry for the experience during check in and welcome any opportunity to improve. It is our goal to consistently...

Ajax, Canada
Reviewed 10 April 2016

The room was an average hotel room. The bathroom was just clean enough, the shower had grout issues and was yellowing but we only stayed one night so I wasn't bothered by it. The issues were the pool. It was VERY cloudy and I really really did not want to go in - I only stepped in and then back...

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Helpful?
Thank Tleo1974
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Hi Tleo1974, Thank you for taking the time to write us a review. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations....

Toronto, Canada
Reviewed 31 March 2016 via mobile

Recently stayed at the hotel. Lost personal belongings (jewellery worth in the thousands of dollars, wedding diamond etc). Have called numerous times and have yet to get a response as to what is on the security cameras. They do not care and their staff steals. Do NOT trust any of them. So sad that you actually have to walk around...

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Thank SouZou2
HolidayInn N, General Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a feedback. I’m so sorry to hear we did not meet your expectations; I am at a loss. It's so unfortunate that you had such an experience. Please call directly 905-853-1030ext 5003 or email: gm@hinewmarket.com and let us know, so we can remedy these issues as soon as possible. Best Regards

Canada
Reviewed 21 March 2016

My wife and I stayed here as it was close to the hall where we were attending an event. The other reviews concerned me a bit but I wanted the location. It turned out fine. Front desk staff were helpful, room was OK and the water not too hot or too cold. I didn't like the shower head. Breakfast was...

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Thank mshantz
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear mshantz, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. We appreciate you regarding our front desk helpful and room to be ok. On the other hand, it is disheartening to...

Capreol, Canada
Reviewed 13 March 2016

If you are planning on staying at this hotel I would bring your own cleaning supplies and rubber gloves. The rooms were very dirty from the carpets not being cleaned to finding blood on the door frames in the bathroom and garbage under the furniture and beds. When we approached the front desk with out concerns we received very poor...

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Helpful?
Thank Lisa A
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for the feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. I sincerely appreciate you bringing this issue to my attention. In our effort to build excellence, I encourage my guest to let me know personally if we don’t merit 5 out...

North Bay, Canada
Reviewed 10 March 2016

Upon check in we noticed out toilet had not been cleaned. I went down the hall and asked the cleaning lady if she would come clean out toilet. She came promptly with a squirt bottle of cleaner and ONE orange rag. She never had gloves on and promptly clean the toilet seat and inside the toilet...which grossed me out for...

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Helpful?
Thank riytwae
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to provide some valuable feedback about your recent stay at our hotel. We regret that portions of it fell below your expectations. I can assure you that, we have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. We promise...

Reviewed 15 February 2016 via mobile

Upon arrival I went to my room for a shower. No hot water. Was not told on check in. Called the front desk and was told it was turned back on. Waited an hour tried again. Still no hot water and what water there was, was orange! Waited another hour and was told again by front desk it was coming....

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Helpful?
Thank Jeni D
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Hi Jeni, Thank you for the feedback. We take our guest comments very seriously and always strive to provide comfortable accommodations. It is unfortunate the quality of service you received prevented you from fully enjoying our hotel. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests; therefore,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy your stay at the Newest Holiday Inn Express & Suites located in the heart of Newmarket Business Area, with major Highways like Hwy 404 and Hwy 400 just minutes away. Whether the reason be to get away from home or to relax in a quiet atmosphere, the Holiday Inn Express will give you the comfort you are looking for. With our complimentary Hot Breakfast, Indoor Pool & Whirlpool, wired & wireless Hi-Speed Internet, Fitness Room, Busniess Center and many other amenities that will make your stay a memoriable one. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Newmarket

Address: 100 Pony Dr, Newmarket, Ontario L3Y 7B6, Canada
Region: Canada > Ontario > Newmarket
Price Range: $133 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Newmarket 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Hotel And Suites Newmarket
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Newmarket staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Newmarket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are relatively quiet, but you're on a business trip depending on good, reliable internet, I would NOT recommend this hotel.”
 of 5 bubbles zinileo, 21 Jan 2017 | Read review
“414 was a good room.”
 of 5 bubbles H2665YOsimons, 4 Dec 2016 | Read review
“Take a floor with a ice maker and vending machine. I believe 3th floor.”
 of 5 bubbles MarcoWillems, 1 Nov 2016 | Read review
“Skip this Holiday Inn.”
 of 5 bubbles Niteshadz, 13 Oct 2016 | Read review
“Just don't stay here!”
 of 5 bubbles mmbck, 27 Aug 2016 | Read review
5 of 5