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BEST WESTERN PLUS Kitchener-Waterloo

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251 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Reviewed 12 April 2016 via mobile

Hotel was booked for volleyball tournament. We had around 10 rooms. My vehicle was broke into and robbed for my GPS perscription sunglasses and change. I notified the manager who informed me that this has happened a lot in the past but they have hired security to prevent this. All I saw was security inside the building. They offered no...

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Helpful?
Thank gerald m
Rebecca_Otten, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Gerald M, Thank you for taking the time to review your stay at the Best Western. We do sincerely apologize that this has happened to you. However, the hotel cannot take responsibility for any theft in vehicles as this issue would need to be reported to the police. Our hotel was sold out that evening and unfortunately it seems...

Whitby, Canada
Reviewed 3 March 2016

We stayed here one night with our team recently and I was very happy with service. The rooms are spacious and clean. Front desk staff is extremely helpful and friendly. The rate included a breakfast, the eggs weren't the best tasting but it was fine. I would definitely stay again, good value and pleasant.

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Helpful?
Thank Jules4445
Rebecca_Otten, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Jules4445, Thank you so much for reviewing your recent stay at the Best Western Plus in Kitchener. We are thrilled that you enjoyed your visit and the amenities our hotel has to offer. Our staff works hard to ensure guests feel comfortable and right at home. We look forward to you visiting again in the future. Yours in Hospitality,...

Jarvis, Canada
Reviewed 15 February 2016

Avoid parking level rooms (Room 118 is horrible). High traffic, loud and dirty rooms. Although I would assume that all BW compliance's have been met, it is a very poor plus. Stay if you have no other alternative, but do not expect much. If visiting the area for shopping or St. Jacobs Market, find alternative hotel. Staff were uninterested. Would...

Review collected in partnership with Best Western
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Helpful?
1Thank Tiffany V
Rebecca_Otten, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Tiffany V, Thank you for taking the time to review the Best Western Plus Kitchener. We sincerely apologize for any issues you had while staying at our hotel. We hope we can make it up to you the next time you are in the area. Yours in Hospitality, Rebecca Otten Sales Coordinator

Edmonton, Canada
Reviewed 6 February 2016

We walked in and got our room right away. It was a nice king room with great stuffed chairs for both of us. We saw what looked like a sports team down the near hall and thought "'We're glad they are in another hall." Then out for late supper and returned to hotel to enjoy our room for the night....

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Helpful?
Thank RonB473
Rebecca_Otten, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear RonB473, Thank you so much for taking the time to review your stay at our hotel. We are so happy you enjoyed the room and the amenities we have to offer. We do apologize for any noise issues you experienced during your stay. We hope we can make it up to you the next time you are in the...

Ottawa, Canada
Reviewed 3 February 2016

Staff very friendly and courteous. Room was very clean but a little small. It served the purpose of a one night stay. FREE breakfast was very hot and tasty. Quiet halls and rooms. Parking outside your room is on the ground floor.

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Helpful?
Thank Ron A
Rebecca_Otten, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Ron A, Thank you so much for taking the time to review your recent stay at our hotel. We are so happy you enjoyed the Best Western Plus Kitchener. We are glad you were able to enjoy the complimentary hot breakfast before you started your day. We look forward to having you back with us in the future! Kind...

Warren, Michigan
Reviewed 15 January 2016

This was at least the 20th time I stayed at this hotel and never have been disappointed. Great location, service... The hot tub and sauna is the best ever in any hotel I stayed at since they actually keep these hot. Nice change to all the hotels that have warm hot tubs... Good location, area has a lot of great...

Review collected in partnership with Best Western
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Helpful?
1Thank JMO3210
Rebecca_Otten, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear JMO3210, Thank you so much for reviewing our hotel. We appreciate your comments and feedback and are so happy you enjoy your stay at the hotel. We look forward to having you stay with us again in the future! Kind Regards, Rebecca Otten Sales Coordinator

ontario, Canada
Reviewed 7 January 2016

We stayed at Kitchener best-western location. We had great value for money. All aspects of the hotel was great, except breakfast. I have stayed in a few BW locations and this was so far the least of my favorite.

Review collected in partnership with Best Western
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Helpful?
Thank Kaushilya W
Rebecca_Otten, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Kaushilya W, Thank you for taking the time to review your recent stay at the Best Western. We are so happy that you enjoyed the location of our hotel and the amenities we have to offer. You are always welcome at the Best Western Kitchener and we look forward to having you stay with us again in the future....

Toronto
Reviewed 15 December 2015

Was there with a team... beds were comfortable, quiet (well the night we were there) and close to the mall and restaurants. Been here twice.. would go back. Usually hotels like this have hockey teams etc... and kids running down corridor - there were teams but well behaved.

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Helpful?
Thank LadybuggyToronto
Rebecca_Otten, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear LadybuggyToronto, Thank you for taking the time to review your recent stay at the Best Western Plus Kitchener. We are so happy to hear that you enjoyed the location of our hotel and the amenities we have to offer. We are glad that you were comfortable and that our hotel suited your needs. Our staff works together to ensure...

Dunnville, Canada
Reviewed 7 December 2015

While the bed was comfortable, the tv was fuzzy and all the channels didn't work, the smoke detector was being "almost" held up by masking tape. Breakfast was hot, the waffles were good but the rest of the hot food was not. Overall it was a decentplace, but definitely not what I would put in the plus category.

Review collected in partnership with Best Western
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Helpful?
Thank Starr D
Rebecca_Otten, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Starr D, Thank you for taking the time to review your recent stay at the Best Western Plus Kitchener. We are so sorry to hear that your stay was not up to your expectations. We are currently looking into the television issues you experienced and we thank you for this feedback. I hope that you will consider staying with...

Windsor, On, Canada
Reviewed 22 November 2015

This hotel had the best overall staff I've experienced in any hotel stay; it showed in the cleanliness & comfort of our stay. Their security is excellent, breakfast was wonderful, everyone was so friendly & professional. Overall best experience we've had at a hotel. Kudos to the staff, it truly is the people who make the difference.

Review collected in partnership with Best Western
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Helpful?
Thank Lisa D
Rebecca_Otten, Guest Relations Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Lisa D, Thank you so much for your kind words regarding your recent stay at the Best Western Kitchener. We are so pleased to hear our staff made your stay welcoming and comfortable. We are happy you enjoyed the amenities we offer and the complimentary hot breakfast in the morning. We look forward to having you stay with us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Kitchener-Waterloo

Address: 2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
Region: Canada > Ontario > Region of Waterloo > Kitchener
Price Range: $116 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Kitchener-Waterloo 2.5*
Number of rooms: 97
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Also Known As:
Comfort Inn Kitchener
Kitchener Comfort Inn
BEST WESTERN PLUS Kitchener-Waterloo Region Of Waterloo
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Kitchener-Waterloo staff and other travellers.
5 questions
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Southern Ontario
2 months ago
toronto
4 months ago
St. Catharines, Canada
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Kitchener-Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“surrounded by heavily trafficked roads, good luck if you want quiet”
 of 5 bubbles MOrfitt2014, 29 Nov 2016 | Read review
“smokers, book a main floor room with patio doors. double bed rooms have more room . The king room was small.”
 of 5 bubbles janetwD7697EI, 27 Nov 2016 | Read review
“Away from the highway side”
 of 5 bubbles 2upbeelers, 14 Nov 2016 | Read review
“Call ahead to make sure no sports teams are in the hotel. Check bathrooms for mold before you agree to your room”
 of 5 bubbles Burnt2acrisp, 14 Nov 2016 | Read review
“Too close to the highway. You hear all the cars.”
 of 5 bubbles loveatthewater, 6 Nov 2016 | Read review
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