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Crowne Plaza Kitchener-Waterloo

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Crowne Plaza Kitchener-Waterloo
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199 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Royal Oak, Michigan
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW via mobile

My girlfriend and I stayed here for one night while we were in Kitchener and the room was just outstanding. The beds were super comfortable, room service was actually very quick and the food was tremendous. The staff there were extremely friendly and helpful. We really enjoyed our time there. The only cautionary thing I would add is they do... More 

Thank mityjoe
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 week ago

We stayed in downtown because of a business trip. Love the location...LRT under construction so some detouring on the nearby roads. Nice hotel, very contemporary. Great rooms with restaurant and many facilities on site.

Thank FraHar
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear FraHar, Thank you very much for your positive review. Your feedback is important to us. We are glad to hear that you enjoyed the contemporary feel of the hotel, our rooms, Aqua Lounge and our facilities. We hope that you stay with us again and look forward to seeing you soon. Warm Regards, Martina Moreau Assistant Front Office Manager More 

Waterloo, Canada
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 1 week ago

Stayed here this past weekend as we were attending a party that was held in the hotel. Upon walking into the hotel, was pleasantly surprised at the lovely décor. Last time I was in this hotel, it was very tired. Check in wasn't particularly friendly or welcoming, however it was quick. The room was very nice. Pretty big for a... More 

Thank Celticgrl
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Celticgrl, Thank you for your four star review. We are sorry to hear that your check-in did not feel welcoming, this is certainly not the experience we work hard to provide to our guests. We are pleased to hear that you will give us another chance and stay with us again as we look forward to seeing you the next... More 

Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

We decided to stay overnight in Kitchener because of a concert at the Centre in the Square. The hotel was within walking distance and the rates were in line with all the other hotels in the area. Despite the fact that two things went wrong, we still give this hotel an excellent rating. The first issue was that a major... More 

Thank Steven M
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for taking the time to leave such a detailed review of your stay, it is much appreciated as your comments are important to us. We are glad that you had a great time despite the construction and temporary pool closure. We are also glad to hear that you enjoyed the breakfast buffet. We look forward to seeing you... More 

Edmonton, Canada
Level Contributor
117 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 weeks ago

Having stayed at this property in the past, I was happy to see that it has been given a new lease on life. The last time I stayed, it was a very tired hotel and was in state of despair. I am happy to report that the hotel has been transformed into a more modern hotel and the staff were... More 

Thank Mark D
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Mark, Thank you for your taking the time to leave a detailed review, your comments are much appreciated. We are glad that you enjoyed your stay and the facilities and found our staff to be friendly and helpful. We hope to be your hotel of choice again the next time you are in the Kitchener-Waterloo area. Warm regards, Martina... More 

Stratford, Canada
Level Contributor
197 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 4 weeks ago

this has been many hotels over the years, but no matter the name, the stay has always been above expectations. great location in central KW, awesome staff and accommodations and a very reasonable price point. many great small restaurants within walking distance and a short car ride away from places like Bingamins or St Jacobs market

Thank Mike R
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Mike, Thank you for taking the time to leave such a wonderful review. Your feedback is appreciated. We are glad to hear that you find our service beyond your expectations. This is the guest experience that we work hard to provide to everyone who stays with us. We are glad that we could do this for you as well.... More 

Toronto, Canada
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 30 October 2016 via mobile

We had the pleasure of staying at this hotel for two nights as part of a conference group with our child and overall I would say it's a very nice hotel with some awesome amenities the rooms are very modern clean and well-kept and the hotel itself has lots of great activities including an awesome pool massive hot tub fitness... More 

Thank cberenguer
Lucy D, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Thank you for your detailed review. We are glad to hear that your enjoyed your stay and apologize for the disappointment you experienced in regards to the catering for your event. Your comments have been passed on to the appropriate department for review. We are glad that you enjoyed the conference facilities themselves and hope to see you again soon.... More 

Woodstock, Canada
Level Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 October 2016

At this time many streets around downtown Kitchener under construction. Difficulty finding hotel. Once arrived checki-in was quick. Rooms were ready. We had booked ahead. Many children in hall playing hockey. Had to ask them to move aside so we could walk by. Rooms were with 2 queen size beds. No bath but a large shower. Check out was quick.

Thank weissp
IHGService, Guest Relations Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear weissp, Thank you for taking the time to express your thoughts and concerns. We are pleased you liked the convenient location of our hotel to your destination and the quick check-in and check-out. On the other hand, we are sorry for the shortfalls you have noticed during your stay. Your feedback is very important to us as this continually... More 

Detroit Area
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 October 2016

Stayed for 5 nights for a work trip. Overall an excellent stay. The public/common areas are fresh, bright and clean. As the hotel consists of 2 main buildings connected (somewhat awkwardly) it is a challenge navigating the upper floors at first. Transitioning between the different areas of the building involves turns, ramps and very low ceilings in spots (there are... More 

Thank its_shoeless_joe
Sudbury, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2016

My husband and I stayed here this past weekend for a little get away for the weekend and to catch a play in Stratford. Staff that greeted us at the front were welcoming and friendly, and patient with our vehicle being left out front longer than expected. The room was a King Suite and it was beautiful and spacious. The... More 

Thank Crystal M
Lucy D, Manager at Crowne Plaza Kitchener-Waterloo, responded to this review

Dear Crystal M, Thank you for your wonderful comments and feedback about your recent stay with us at the Crowne Plaza Kitchener. We are happy to hear that your get away weekend was successful and we were able to play a part in making that happen. I have shared your comments with our team so they too can celebrate their... More 

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Pool/Beach Area (1)
Business Centre/Function Rooms (2)
Family/Play Areas (4)
Room/Suite (5)
Bathroom (1)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. ... more   less 

Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Region: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Price Range: $139 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Kitchener-Waterloo 3.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Region Of Waterloo
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Kitchener-Waterloo staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Kitchener-Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are staying in a mini suite make sure you are not in a suite with an adjoining room. Not at all sound proof - private.”
 of 5 bubbles FraHar, 23 Nov 2016 | Read review
“Get room near elevators. Halls are long to much walking around for anyone needing help.(Walkers and canes)”
 of 5 bubbles weissp, 23 Oct 2016 | Read review
“insist on a room in the newer part and if a quiet room find a manager or speak to Zac”
 of 5 bubbles F4396VYjoannem, 15 Oct 2016 | Read review
“Ask front desk staff for what you need and they will find you the best room.”
 of 5 bubbles Horsemama, 24 Sep 2016 | Read review
“Top floor has nice large rooms”
 of 5 bubbles garybU3786YX, 2 Sep 2016 | Read review
5 of 5
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