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Living Water Resort & Spa

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9 Harbour St E, Collingwood, Ontario L9Y 5C5 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (546)
Room & Suite (197)
Dining (35)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Contactless check-out
Updated 28/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 11 hotels in Collingwood
Location
Cleanliness
Service
Value
Living Water Resort & Spa, located on Georgian Bay in Collingwood, Ontario, serves inspiring experiences to our guests. Living Water Resort & Spa features Collingwood’s only waterfront restaurant, an indoor pool, indoor and outdoor hot tubs, a fitness facility and fitness studio, a full-service spa and a marina. We’re within easy walking distance from historical downtown Collingwood. Each guest room includes free Wi-Fi, air conditioning and a flat-screen cable TV. Each room opens out to a balcony and enjoy a kitchen or kitchenette for the preparation of meals. Toiletries and a hairdryer are included. Some rooms have picturesque views of the Georgian Bay or Blue Mountain. Our on-site restaurant, Lakeside Seafood & is Grill, always serves inspiring dining experiences with a refined a la carte menu and features a Culinary Theatre kitchen presentation dining experience and an outdoor patio overlooking the marina. The Living Shore Spa offers Ontario’s only AquapathTM hydrotherapy treatment and invigorating, refreshing services to our guests. The resort is close to the Blue Mountain Ski Hill and parking is provided on our property at no charge. Enjoy more perks when booking with us directly: no resort fee, free parking, and $50 resort credits for use during your stay!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Restaurant
Hiking
Skiing
Patio
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Waxing services
Rooftop terrace
BBQ facilities
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Kitchenette
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family Resort
779Reviews15Q+A100Room tips
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Popular mentions
Nance B wrote a review Nov 2021
1 contribution
What to do mid-November when you need a get away but have no desire to hop on an aircraft ??? So many wonderful opportunities in Ontario to explore, so no need to travel far. This time we chose Living Waters because it has a spa and an on sight seafood restaurant, a lake view and new hotel suites. We were really pleased with our decision. As we were in Collingwood before 4:00 and had already strolled the Main Street, we rang the hotel to inquire if there was any chance of checking in before 4:00. We were so happy to quickly be given a positive response . Amanda , on the front desk, was so pleasant and helpful. Check in was a breeze. Upon entering our designated suite we were a little disappointed to discover one king size bed. We were expecting 2 queen beds to insure peaceful sleeps. Also we did have a lake view but it was obstructed by the children’s playground including a rather large blue covered slide. Before unpacking my husband returned to front desk and asked Amanda if there was any chance of relocating and once again she granted our request with ease. Our second room was lovely, with a clear view of the bay and 2 comfortable queen beds. It was in the newer section so the bathroom was very fresh and clean. The kitchenette was very handy and we loved the little dining area. The restaurant was another delightful experience. Being seafood lovers we found plenty of delicious options on the menu including fresh oysters! A real treat in mid-November The service was excellent and all safety protocols were in place. We devoted one day to a spa day and again had a marvellous experience. Anita and Stephanie were very skilled professionals and very pleasant to chat to. The treatments were very relaxing and we appreciated that we didn’t have to make conversation during treatments. We highly recommend this resort and thank all the staff that contributed to a much needed, relaxing getaway.
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Date of stay: November 2021
Value
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Gazubidog wrote a review Nov 2021
Toronto, Canada127 contributions115 helpful votes
I booked a week through my timeshare and was looking forward to a week away. I had stayed at this resort a few years ago and found it enjoyable. But not so this time. The room we had was outdated, not cleaned properly and poorly lit. The following items need to be addresssed by the management: - bottom shelf of the fridge was broken and falling off - all fridge shelves on the door had the supports removed so that items placed on the door just simply fell off the shelf - no plug in the kitchen sink - only one light over dining table to light the entire room - no lamps on end tables - large chair in living room broken - glass stains (water perhaps) on dining table still in evidence - popcorn underneath the coffee table not cleaned up from last guests - toothpaste on tiles in bathroom - communication lacking for new guests - not one dish in the cupboard, not one glass or mug -- I called down and was told they were all in dishwasher. I don't think a guest should have to unload dishwasher even if it is COVID - just wash them properly. - no instructions on how to work fireplace - and it is an old fireplace with several buttons - no extra bags for recycling - dish soap watered down - hard to get "suds" in sink to wash up - only one night table for king size bed so I pulled up a chair for the other side - chair had all the covering peeling off with several spots missing any covering at all - no table lights on night table - only one light in bedroom - small tv in bedroom in the corner and could not be adjusted to watch it from bed as it was securely fastened to wall. - no dish for hand soap in bathroom vanity - just leave it lying on the counter - shower and bath badly outdated - swimming pool did not look inviting and sparkling - shelves in freezer section of frig all rusted All other units I have been in have had a washer and dryer but there was none in this unit. On the positive side, the staff at front desk on arrival were friendly. The repair man who brought plug for sink arrived promptly and the old popcorn was vaccuumed up quickly by another staff. However, during our stay and our visits in and out of the hotel - no one greeted us and said "how was your day?" "Where did you eat/go/see etc?" There was no interaction with guests on a personal friendly level from the staff - in fact, they looked away as we came back and forth to our room. This visit was a big disappointment for us. The Resort needs to spend some time and update the rooms, encourage staff to be friendly with the guests, and make the necessary repairs to the rooms. Not likely to go back.
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Date of stay: November 2021
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Response from Donald Buckle, General Manager at Living Water Resort & Spa
Responded 1 week ago
Hello, we were sorry to read of your disappointments on your recent visit with us. We have gone through each point with our housekeeping and management team to address and action as this truly is not an acceptable level of service our guests should encounter and sincerely apologize for the service gaps and how this affected your overall stay. We appreciate the feedback and will strive to do better un all areas of our standards of service.
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Dawn wrote a review Nov 2021
Brantford, Canada129 contributions53 helpful votes
After we departed from the hotel we realized the following day that we had been charged twice for our entire stay. Both to my credit card that was used to book on booking.com and the card provided by my friend when we arrived. We provided this card upon check in and asked that they use it. I called the hotel 3x over a 36 hour period. Each time I was told that I was correct and was charged twice and that a manager would call me back asap. It is now 4 days since my first call and I have still not heard from someone. We are monitoring our credit card and will dispute the charge if necessary, but the fact that no one has called me about $900 in charges is absolutely unacceptable. I never give bad reviews, but feel the need to warn people.
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Date of stay: November 2021Trip type: Travelled with friends
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Response from Donald Buckle, General Manager at Living Water Resort & Spa
Responded 2 weeks ago
Hello Dawn, we responded to your booking.com review and sincerely apologize for the over payment charge and as we stated in the response we have asked our front office management team to contact you as soon as possible to sort the matter out. Once again, our sincere apologies that this occurred.
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TigerSarah24 wrote a review Nov 2021
Oakville, Canada2 contributions1 helpful vote
Our visit to the Living Waters Resort & Spa was fabulous. It was our first time there, and we enjoyed the amenities, and truly enjoyed the Aquapath Spa experience. The Lakeside Grill - their food was so delicious! The staff were courteous and friendly, and we felt comfortable. Definitely will visit again.
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Date of stay: November 2021
Service
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Response from Donald Buckle, General Manager at Living Water Resort & Spa
Responded 2 weeks ago
Hello Sarah, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, , especially the spa services and dining in the restaurant and hope to welcome you back in the future. Thank you for your business.
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GiggerBoo B wrote a review Nov 2021
1 contribution
While staying at the Living Water Resort in October, I requested a late checkout. I was advised that the Living Water Resort doesn’t support late checkouts? The best they could do was an additional 30 minutes for $50.00. AND the room was not booked for the that day? During my stay, there were fruit flies in the kitchen and living room. A silverfish in the washroom. To top it off, I filmed a cockroach on the ceiling. I emailed management but did not receive a response. Buyer beware!
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Date of stay: October 2021Trip type: Travelled solo
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Response from Donald Buckle, General Manager at Living Water Resort & Spa
Responded 2 weeks ago
Hello, we were sorry to hear of the disappointments during your stay with us in October and that no one responded to your email. We do try and offer a late check out when possible, but it is never guaranteed based on so many circumstances in what is happening that day with staffing levels and business levels. We do apologize that there were some insects in the unit, but we do not have cockroaches anywhere throughout the resort. We have a routine schedule with the pest control company who does regular visits and they have never found cockroaches in the building. We are sorry that we did not meet your expectations during your stay and again do apologize for this experieince.
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PRICE RANGE
US$138 - US$246 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioCollingwood
NUMBER OF ROOMS
85
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Frequently Asked Questions about Living Water Resort & Spa
Which popular attractions are close to Living Water Resort & Spa?
Nearby attractions include Georgian Trail (1.0 km), Collingwood Arboretum (0.7 km), and Millennium Park (0.9 km).
What are some of the property amenities at Living Water Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Living Water Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Living Water Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Living Water Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Living Water Resort & Spa?
Conveniently located restaurants include Northwinds Brewhouse & Kitchen, TheSmoke, and Beaver and Bulldog Sports Pub and Wingery.
Are there opportunities to exercise at Living Water Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Living Water Resort & Spa?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Living Water Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Living Water Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Living Water Resort & Spa have any great views?
Yes, guests often enjoy the harbour view available here.