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BEST WESTERN Glengarry Hotel

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#5 of 8 Hotels in Truro
GreenLeadersSilver level
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BEST WESTERN Glengarry Hotel
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251 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Reviewed 22 September 2016 via mobile

Booked this as one of the last options for a couples getaway in Truro. I booked online with visa debit but upon arrival was told I needed a different credit card or pay an extra $100. I had booked for two people but was charged for an extra at checkout. The staff was mostly very rude, with one or two...

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Helpful?
Thank Lauren M
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review

Dear Lauren M: Thank you for sending us your comments on your recent stay at our property. We apologize that your stay wasn't as you expected. We use all comments as a learning tool to get better. Hopefully you will give us another chance to show you we can do better. Regards, Judy N

Ottawa, Canada
Reviewed 20 September 2016

Stayed here on a recent family vacation, we booked two adjoining rooms. Rooms were spotless and staff was friendly. Breakfast was typical, but we all enjoyed it. The kids really enjoyed both the indoor and outdoor pools. If we ever return to the area, we know there will be a great place to stay.

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Helpful?
Thank David R
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review

Dear David R: Thank you for taking the time to review your stay at our hotel this summer. We are so glad you and your family enjoyed our property and that the children enjoyed both of the pools. The outdoor pool is a hit with kids for sure! Thank you for choosing us and we look forward to your return...

Victoria, BC
Reviewed 14 September 2016

The rooms were extremely dated and smelled terrible!! After checkin I messaged my husband to let him know how bad the room was and I was not at all comfortable. There were also a couple spiders and cobwebs in the room. After he arrived, it took very little discussion to decide not to even stay for the night and we...

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Helpful?
Thank KVic
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review

Dear KVic Thank you for reporting your unfortunate situation at our property this week. We are under construction in that exterior building at this time but that is no excuse for the problems you encountered. We hope that the next time you are in our area you will give us another chance to show you the hospitality you deserve and...

Thunder Bay, Canada
Reviewed 11 September 2016 via mobile

The property we wanted to stay at was full, so they referred us to this Best Western. We should have asked to see the room before we checked in. The building out front looks nice. But we were sent to the dump in behind the main building. The smell when we opened the door was disgusting...like urine. The bathroom was...

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Helpful?
Thank CynthiaB212
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review

Dear Cynthia8212 Thank you for reviewing our property on your recent stay. We apologize for the problems you encountered and with all guests, we want to provide hospitality and assure that all our guests have the comfort they deserve. We failed you in this and hope, if you are in Truro, that you will give us another chance to show...

Reviewed 10 September 2016 via mobile

We had a great stay at this property. Rooms very clean and comfortable. Kids enjoy the pools. Yes they have two pools !!! Staff was very friendly. The breakfast buffet was ok nothing special. Not sure why it's advertised Free but we were charged $5. The only thing that I didn't like was that at check in the clerk wrote...

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Helpful?
Thank Monika M
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review

Dear Monika M Thank you for taking time to review your recent stay at our property. We're happy that your children enjoyed both of our pools - outside one sure is a hit with the kids! I will be checking into the issues you had and we use all comments as a teaching tool. We hope you will come back...

london, Canada
Reviewed 4 September 2016

This is a very nice hotel that will be even nicer when the renovations are complete. The beds were so comfortable i didn't want to get up. The morning staff is very friendly. The breakfast was very good, I will definetly be staying here again the next time i'm in Nova Scotia

Review collected in partnership with Best Western
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Helpful?
Thank Cathy A
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review

Dear Cathy A: Thank you for taking time to review our property following your visit with us last week. We are happy you enjoyed your stay. We are doing a lot of renovations just started last week and we are very excited about our new look. Thank you for commenting on our great staff, we are very lucky. We look...

Arlington, Virginia
Reviewed 1 September 2016

Recently had occasion to spend 2 nights here with my family while vacationing across the east coast. The location is just a few minutes off the TC highway and on the only route to Halifax so the location was perfect for us. The room was well appointed and clean. The staff were very friendly and efficient. The hotel has an...

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Helpful?
Thank CD R
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review

Dear CDR: Thank you so much for your very positive review of our property when you stayed with us this week. We are so glad that you enjoyed your stay and were able to take advantage of all our amenities. Our staff are great and really enjoy hearing that their hospitality lived up to our guests expectations. We hope you...

Halifax, Canada
Reviewed 29 August 2016

Aug 17 2016 My daughter and I reserved a room and checked into the Best Western Glengarry, 2-3 hours later the power went out. We waited for it to come back and I talked with the desk staff. They did not know what happened. Later I checked again and there return time of power kept being pushed back. We were...

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Helpful?
Thank 497oio
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review

Dear Guest: Thank you for your comments regarding your stay with us in August. Unfortunately, the power did go out across the whole town, approximately 4,000 people were without power that evening. We were told a car hit a pole and a transformer went out. It went out at 10:10 p.m. and came on at 4 a.m. We are sorry...

East Bridgewater, Massachusetts
Reviewed 28 August 2016

place was clean parking was great right outside our room..bar was big restaurant food was ok..didn't do breakfast as had to catch ferry (half hr away) to pei..front desk was very helpful! sent us to nook an cranny for drinks an lunch when we first arrived as there restaurant is not open on Mondays..pool was cold..hot tub not working correctly..we...

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Thank spaceylee1
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review

Dear Bike Trip 2016 Thank you for taking time to review our property on your recent visit. We take all comments good and not so good so that we can rectify and learn from your experience. We have checked into the pool/whirlpool situation and although the pools are maintained and tested on a daily basis we are checking further as...

Esher, United Kingdom
Reviewed 28 August 2016

Have stayed here in the past, very convenient for me. Visited Joe Howe waterfall in the park which was walking distance. The staff are always helpful the restaurant is very economical. Free breakfast altho some days it was packed and hard to find a table, but it was a very busy time school holidays. From here we were able to...

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Helpful?
Thank Sandy P
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review

Dear Guest Thank you for taking the time to respond to your recent visit to our property. We are so glad that we lived up to your expectations. Glad you enjoyed the attractions in our area - Victoria Park is a beautiful park, 1000 acres in the middle of town. We are very fortunate to have it in our town...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
We are a 92-room property centrally located in the Hub of Nova Scotia, 40 miles north of the Robert L. Stanfield International Airport. We offer 12,000 sq.ft.of meeting room space - complimentary high speed internet in all guest rooms - King and Queen size beds and 2 room executive suites with private balconies. Indoor/Outdoor Pools. Coffee Shop, Dining Room with daily luncheon buffets/Sherlocks Piano Bar. Close to many major businesses. Friendly helpful staff. ... more   less 

Additional Information about BEST WESTERN Glengarry Hotel

Address: 150 Willow St, Truro, Nova Scotia B2N 4Z6, Canada (Formerly BEST WESTERN PLUS Glengarry Hotel)
Region: Canada > Nova Scotia > Truro
Price Range: $135 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Glengarry Hotel 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Truro Best Western
Best Western Truro
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Glengarry Hotel staff and other travellers.
2 questions
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Tempe, Arizona
Calgary, Canada

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Questions? Get answers from BEST WESTERN Glengarry Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had a room with the door that opened to the parking lot..room 106 was great”
 of 5 bubbles spaceylee1, 28 Aug 2016 | Read review
“we were on the 3rd floor, there were LOTS of children around and I am sure they were jumping on the beds above us.”
 of 5 bubbles 813sandyp, 28 Aug 2016 | Read review
“Very big pool at the Hotel !”
 of 5 bubbles carls115, 5 Aug 2016 | Read review
“Separate Building has no elevator but nicer rooms”
 of 5 bubbles busguy121, 1 Aug 2016 | Read review
“Second or third floor overlooking Willow Street are best.”
 of 5 bubbles Bob81944, 19 May 2016 | Read review
5 of 5