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BEST WESTERN PLUS Columbia River Hotel

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#1 of 3 Hotels in Trail
Certificate of Excellence
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197 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Kelowna, Canada
Reviewed 1 week ago

Service was very good. Average hotel but best in the area. Breakfast was included and was good but not spectacular. We were getting ready for bed and discovered dried blood on the pillow case. I took the pillow to the staff who were concerned but never heard another thing about it.

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Helpful?
Thank 186adriant
Spokane, Washington
Reviewed 2 weeks ago

Great hotel, very clean & updated. Only downside is the rooms & beds are so small. We traveled with our daughter for hockey. The full size beds are tiny and great very comfortable if you're sleeping alone. There are only two room options in this hotel. A king bed with no pull out or a room with two "FULL" size...

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Helpful?
Thank 426CTS
GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay with us. Your review is greatly appreciated. Our main room type with two beds currently has two oversized full beds, which is a mix between a queen and a full bed. We do make sure to buy the best mattresses we can find since a comfortable sleep is extremely...

Penticton, Canada
Reviewed 5 weeks ago

though, the room itself was very average and the bed was squeaky.... it was very clean and well maintained. a highlight of my stay was the breakfast.... a very full range of healthy morning choices... not your typical crappy store bought muffins. And the morning hostess was simply amazing, she was friendly helpful and fun. On day two she remember...

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Helpful?
1Thank Linnette G
GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay with us. I'm pleased to hear our staff was the bright spot of your time here. Having a great staff can bring a joy to anything you do. It make coming into work each week something to look forward to. I find it easy to keep a positive outlook...

Surrey, Canada
Reviewed 13 September 2016

at the front desk was very pleasant and helpful. Rooms were very nice, clean and comfortable. Would stay again for sure.a nice free hit breakfast with new ce lady serving . Not ce and close to down town .

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Helpful?
1Thank Jerry M
GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay with us. Pleasant, helpful, just two small parts of what make for a good stay. Clean, comfortable, are two extremely important parts that make our rooms what they are, and we get more compliments about that than anything else. Our location too is a nice bonus to have since...

Mission
Reviewed 6 September 2016

my husband and I stayed one night and the staff was fantastic. The front desk fella had a smile as soon as we walked in the door as well as all the other staff we saw. The room was exceptionally clean and the food was great in the lounge and breakfast the next morning was also very good. We would...

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Helpful?
Thank janecM7463LZ
GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay with us. A friendly face is the first thing you should always see when you're here with us. The next thing is a clean room, great food, and a smile from everyone you see. I hope we see you again soon in Trail! Guest Relations Manager

Maple Ridge, Canada
Reviewed 29 August 2016

From the moment of check-in we were made to feel welcome and a valued customer of Best Western. The staff went out of their way to explain the different amenities and location of them that the hotel had to offer. The lounge/bar was very pleasant with well prepared food and a caring service person. Breakfast was well presented, served warm...

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1Thank Barrie Edmund M H
GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you got the full treatment we aim to provide to everyone who walks in our doors. A welcoming smile, and a great dinner can really go a long way in making it happen. We're here to make every stay a great time, from the...

calgary,ab
Reviewed 26 August 2016 via mobile

Stayed with my son. Exterior of hotel looks old, needs a new paint color but once inside its much nicer. Can still tell its older building but its clean and nice decor. Crown mouldings and nice furniture. Free breakfast until 9am which was hard to get downstairs to somedays as being on holidays you want to sleep in, 9:30- 10...

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1Thank ellejames
GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy to hear our interior surprised you. This building has a great history, and we take pride in keeping it looking good. For our breakfast, we do shift over to a later time on weekends just to fit with when most of our guests are up....

Reviewed 15 August 2016

The staff was super friendly and accommodating, bed was comfortable. The outside of the building could use an update but inside was comfortable. The bar staff was very helpful going above and beyond. The elevator needs updating, a little scary lol

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Helpful?
Thank Mark G
GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay with us. I'm glad your found the inside to be a bit of a nice surprise. We are always looking for way to improved, and the best thing we can do is use comments like yours to know where our efforts are best spent. I hope we see you...

Reviewed 10 August 2016 via mobile

This place is great. Very clean, very comfortable. Incredible views. Plenty of sights to see near by. Nicest hotel bed I may have ever slept in. Staff is also very friendly. Our family of 6 had a great time here.

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Helpful?
Thank brunstone
GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay with us. I'm glad you think our hotel is great. Having a clean and comfortable room go a long way towards making any time away from home a good time. Trail is lucky to be in such a beautiful area, and having a bed like our only makes it...

spokane, United States
Reviewed 7 August 2016

This was a great hotel for the price. We booked in advance and noticed a different price the day we departed. The front desk staff assisted us with the lower rate. The room was comfortable, the exercise facility was perfect, the hot tub was very clean and inviting, and it had a nice breakfast.

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Helpful?
Thank Liz S
GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review

Hi, Thank you for completing the survey regarding your recent stay with us. Your review is right to the point. I'm glad we were able to help you out and make sure you got a good rate for you time here. I hope we see you again soon. Guest Relations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Situated on the mighty Columbia River in the West Kootenay region of British Columbia, Trail is a special place of international sport and civic pride, of natural beauty and industry. You will find our award winning boutique hotel downtown in the heart of Trail's business district - your own personal oasis and a true home away from home. ... more   less 

Additional Information about BEST WESTERN PLUS Columbia River Hotel

Address: 1001 Rossland Ave, Trail, British Columbia V1R 3N7, Canada
Region: Canada > British Columbia > Kootenay Rockies > Trail
Price Range: $163 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Columbia River Hotel 3*
Number of rooms: 58
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Also Known As:
Best Western Trail
Trail Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Columbia River Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Columbia River Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the king room if possible, unless you're traveling alone...beds are Full Size only!”
 of 5 bubbles 426CTS, 15 Nov 2016 | Read review
“This hotel is on the highway, so the views are not great on any side of the building.”
 of 5 bubbles 635darcyn, 29 Jul 2016 | Read review
“we did have highway side . Better view then the other side.Noice from Highway was not a factor .”
 of 5 bubbles NorbertS608, 13 Jul 2016 | Read review
“Best views from rooms on East side, overlooking the town centre”
 of 5 bubbles mjhullah, 7 May 2016 | Read review
“Get the highway side if you are there on warm weekend nights as the bar belches drunks in the early AM.”
 of 5 bubbles geoqwest, 15 Mar 2016 | Read review
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