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Staff in the hotel was ok. The corner of our room was wet so they wet vacuumed it. The breakfast in the restaurant was ok but not great. Cold coffee the first morning but my daughter said it was better the next day. The pool...More
Wasn't expecting much but was surprised. Room had good WiFi, mini fridge, microwave and comfy beds. There is a pool and fitness room and pub in the hotel also saw some conference rooms but didn't use them. Staff were polite and very accommodating. No elevator...More
Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention CentreResponded 3 weeks ago
Thank you for submitting this rating. We are very happy to see that you had an enjoyable time. It would be our pleasure to host you again.
Heritage Inn Hotel & Convention Centre Cranbrook
I'm already looking forward to coming back and staying again. Greeted with a smile and after settling into my room, I received a phone call to ensure everything was in order. A clean, well maintained room with soft and comfortable beds, bested by a staff...More
1 Thank JJFly
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 4 October 2017
We cannot thank you enough for this very kind review that you submitted about our staff. It makes us proud to hear that we delivered you the exceptional experience you deserve. Thank you as well for the compliments on your room. We are...More
After a long day on the road, we were looking forward to a comfortable stay in a well managed hotel. We were disappointed.
The front desk clerk was neither friendly nor efficient and offered no apologies or assistance in helping us with our luggage as...More
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 21 September 2017
We appreciate that you took the time to tell us about your experience. It is great to hear that your room was clean and comfortable. Thank you for letting us know that you did not receive the quality of service you deserved upon...More
Was Driving through cranbrook and stopped for Dinner at their restaurant . It was excellent . My wife and I had the steak dinner and there was lots to eat ,presentation was great and service was great. definitely planning on going back.The price is very...More
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 18 September 2017
Thank you for taking the time to write this review. It is wonderful to hear that your first trip to Skylight Cafe was a memorable one. Our staff work extremely hard and will be pleased to learn of your positive feedback. We look...More
US$70 - US$91 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available ,
Number of rooms
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