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BEST WESTERN Cranbrook Hotel

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BEST WESTERN Cranbrook Hotel
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285 Reviews from our TripAdvisor Community

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Showing 283: English reviews
Reviewed 12 June 2016 via mobile

Hotel was great and front desk was very friendly! Pool and water slide were great. Hotel rooms are very large with comfy beds! Just no hot tub and complementary breakfast would have been nice! Hotel is Ina very convenient place with good restaurants around!

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Helpful?
Thank Kirsten F
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We hope to see you again soon! Regards Lindsay Manager

London, United Kingdom
Reviewed 7 June 2016

if you are travelling up from the States to visit tourist areas around Lake Louise, Banff and Jasper this is a very convenient stop over and the hotel can be recommended as comfortable and professional

Review collected in partnership with Best Western
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Helpful?
Thank Terence S
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I’m glad you had a pleasant stay and enjoyed the spacious, comfortable rooms. We hope to see you again soon! Regards Lindsay Manager

Edmonton, Canada
Reviewed 2 June 2016

Very best pet friendly hotel. The patio and large fenced yard are wonderful amenity, allowing the pups to run, play and socialize in a safe environment. I wish other pet friendly hotels offered this option, thus proving themselves to be truly pet friendly. Thanks BW Cranbrook!

Review collected in partnership with Best Western
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Helpful?
Thank Christine D
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review. It was wonderful to read that your pups enjoyed our grassy fenced yard to play in. We look forward to welcoming you all back...

Reviewed 24 May 2016

The pool with slide was a great draw for the kids...who used it once. They said the top was dirty and would not go again. We really enjoyed the international diversity of the staff who were friendly and helpful.. We would have preferred a free breakfast rather than the discount, even if it were only pastries or fruit.

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Helpful?
Thank Georgia J
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

We value your feedback and appreciate you taking the time to complete our survey. I am disappointed to hear of your kids experience with our waterslide. Your observations have aided us in locating areas of our service needing improvement. We appreciate your patronage and hope you will stay with us at the Best Western Cranbrook Hotel the next time you...

Invermere, Canada
Reviewed 23 May 2016

When reserving, we were offered 2 suites, and chose for the cheaper one. When we arrived, I was curious on how both suite would compare, and maybe consider upgrading. So I asked the front desk attendant what the difference was between the 2 suites, and I was simply told "Oh they are very different". She would not go into further...

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Helpful?
Thank F M
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for taking the time to post your comments. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests – the type of service we pride ourselves in. Please note that our hotel offers several different suites ranging from Studio to 2 bedroom. I apologize that you were not...

Okotoks, Canada
Reviewed 7 May 2016

It is a convenient hotel, clean with some highway noise. Staff were friendly and helpful at check-in/check-out. The restaurant was disappointing, only open for breakfast, mediocre food for the price, but plenty of other choices nearby. Found the WiFi to be rather slow.

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Helpful?
Thank mjhullah
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations regarding breakfast and our Wi-Fi have aided...

Balfour BC, Canada
Reviewed 4 May 2016

Be sure you know all the details and rules and regulations of the Best Western Rewards Program. I lost a free night and the points for this stay because I had booked through Booking.com It was a big disappointment to me.

Review collected in partnership with Best Western
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Helpful?
Thank Christine M
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for taking the time to post your comments. Please accept our apologies for the confusion regarding the Best Western Rewards membership policies. We are happy to award points for direct bookings coming in directly through our Best Western website or by contacting the hotel directly. We hope we have a chance to host your stay on your next...

Trail, Canada
Reviewed 3 May 2016

While this hotel was ok, it is certainly overpriced. $120/night did not fetch much here. The restaurant is only open for limited hours in the morning, and the menu doesn't offer up much anyway. The standard rooms are alright but could use some updating. The saddest part of the experience was the customer service at the front desk. The staff...

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Helpful?
1Thank Donna T
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a...

Fort St. John, Canada
Reviewed 27 April 2016

The Staff at the Cranbrook Best Western were always easy to deal with and so helpful for anything we needed. My partner and i travelled on business quite often and found them wonderfully hospitable. The rooms were always well tended and comfortable and when you're away from home that means so much. As well the Bistro downstairs, Vicenzo's, catered to...

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Helpful?
Thank m0anders0n
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful review. I’m delighted to hear you have had pleasant, comfortable visits at our hotel while travelling to Cranbrook on business. We noticed that it has been a while since you stayed with us and while Vincenzo’s has since closed, Amato’s Café is providing our guests with home-style, delicious breakfast options. We hope to see you...

Unity, Canada
Reviewed 26 April 2016

New and modern hotel on the highway through the city. Excellent parking, even dedicated motorcycle parking. Could use a little enforcement though. Have seen cars parked in the well marked motorcycle spots. Guess it may be a result of them being Close to the entrance. Quiet and clean rooms. Friendly staff. In hotel dining is missing but the steakhouse across...

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Helpful?
Thank rollingthunder63
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

We value your feedback and appreciate you taking the time to post your review. I apologise that the designated motorcycle parking spaces were not available during your stay with us. We are currently working on solutions to better accommodate our guests for the upcoming summer season. We look forward to your next visit. Regards Lindsay Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
A combination of superior service and friendly hospitality, this hotel can accommodate the most discerning business or leisure traveller. Guest rooms feature deluxe furnishings, amenities and complimentary high speed internet. For an extended stay, select from 1 or 2 bedroom kitchenette suites. Onsite features include indoor pool with waterslide, fitness centre, outdoor patio, games room, Business Centre and café. ... more   less 

Additional Information about BEST WESTERN Cranbrook Hotel

Address: 1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: $147 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Cranbrook Hotel 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Best Western Cranbrook
Cranbrook Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Cranbrook Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Cranbrook Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No problems with room but a breakfast buffet would be a great addition.”
 of 5 bubbles 765robertf, 3 Feb 2017 | Read review
“All rooms seem to be about the same”
 of 5 bubbles ronc105, 24 Jan 2017 | Read review
“just don't stay there”
 of 5 bubbles duslbeck, 30 Oct 2016 | Read review
“Ice machines on st and 3rd floors.”
 of 5 bubbles CherylB627, 20 Sep 2016 | Read review
“Make sure you book ahead. Get a reservation.”
 of 5 bubbles redcoat70, 5 Sep 2016 | Read review
5 of 5