I stayed in Castlegar for the first time recently and was very pleased at the service provided by the Sandman Hotel staff. After the first night, I had to request a firmer bed (I'm not a spring chicken anymore) and they immediately moved me to an upgraded room that was perfect. The iron didn't work well and a staff member delivered a brand new one in minutes. I was billed incorrectly and it has been rectified after a quick call. These types of inconveniences happen everywhere but how staff deal with them is what counts. Kudos to the hotel for providing stellar service.
A great place to stop, staff is friendly and helpful and site is clean and welcoming. I will be coming here at least once a month! There are places to eat close by and hotel is easy to get in and out of.
We recently had the pleasure of staying in this very clean and well located hotel. It is very central to alot of sight seeing options and walking distance to many eateries. The room was very large, lots of windows, super clean and well appointed with fridge and microwave. This hotel is pet friendly and there are many trails and areas to both hike and exercise both humans and pets. The staff was very efficient and friendly and even called to ask how our room and stay was. Would recommend this location to others
Positives: Dogs allowed in rooms, 24-hour check-in, microwave, TV, mini-fridge, free parking and good location. Negatives: stained bed linens, dirty bathtub, dirty bowls and cutlery, dusty desk. Outside empties were scattered all over the hedges in the parking lot. Cigarette butts outside the doors. Front counter staff were not always very approachable. The continental breakfast was far from stellar. The bread was stale, the yoghurt was over a month past its best before date. Very, very, very loud on the first floor (pool side). If you want quiet, ask for a room that is not poolside and on the top floor. Check your linens before you get comfortable. We had blood stains and other mysterious stains in our bed!
Great hotel to stay in staff very friendly and very clean hotel In a very convenient area right near the freeway so easy access on our trip in the morning would definitely stay again at this hotel Just too bad because of Covid that there is no restaurant
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