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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 17/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 17/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 7 in Castlegar
Location
Cleanliness
Service
Value
As Castlegar is nestled in the heart of the West Kootenays, so is the Sandman Hotel nestled in the heart of Castlegar. Minutes from shopping, business, and entertainment, Sandman Hotel Castlegar features modern amenities such as high-speed Internet access, a business centre, indoor pool and whirlpool, and meeting rooms, making this Sandman the perfect choice for your next stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Location
Full view
61Somewhat walkable
Grade: 61 out of 100
14Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
1944 Columbia Ave, Castlegar, British Columbia V1N 2W7 Canada
Getting there
Car HireSee all Castlegar car hire
173Reviews2Q+A47Room tips
Reviews
Traveller rating
- 33
- 46
- 44
- 26
- 24
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
I stayed in Castlegar for the first time recently and was very pleased at the service provided by the Sandman Hotel staff. After the first night, I had to request a firmer bed (I'm not a spring chicken anymore) and they immediately moved me to an upgraded room that was perfect. The iron didn't work well and a staff member delivered a brand new one in minutes. I was billed incorrectly and it has been rectified after a quick call. These types of inconveniences happen everywhere but how staff deal with them is what counts. Kudos to the hotel for providing stellar service.
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Date of stay: April 2022Trip type: Travelled
Location
Service
Sleep Quality
Room Tip: Both rooms were great. The upgrade was a bit nicer and more spacious so I'd take a King next...
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1 Helpful vote
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded 4 weeks ago
Thank you SaskFlyer2010 we really appreciate your wonderful comments. We are all very happy that you enjoyed your stay here in Castlegar and look forward to the opportunity to having you stay with us again in the future.
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A great place to stop, staff is friendly and helpful and site is clean and welcoming. I will be coming here at least once a month! There are places to eat close by and hotel is easy to get in and out of.
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded 17 Mar 2022
Thank you Dan I for your wonderful comments and rating. We are so happy that you enjoy staying with us and look forward to having you stay with us each month.
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PairofFalcons wrote a review Mar 2022
Kelowna, British Columbia, Canada22 contributions5 helpful votes
We recently had the pleasure of staying in this very clean and well located hotel. It is very central to alot of sight seeing options and walking distance to many eateries. The room was very large, lots of windows, super clean and well appointed with fridge and microwave. This hotel is pet friendly and there are many trails and areas to both hike and exercise both humans and pets. The staff was very efficient and friendly and even called to ask how our room and stay was. Would recommend this location to others
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Date of stay: February 2022
Rooms
Cleanliness
Service
Room Tip: Corner rooms are just delightful
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1 Helpful vote
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded 10 Mar 2022
Thank you PairofFalcons for your wonderful review and comments. We are very happy that you enjoyed your stay with us and were able to enjoy some of the things Castlegar has to offer. We appreciate your comments and look forward to you staying with us again when you are in the area.
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Positives: Dogs allowed in rooms, 24-hour check-in, microwave, TV, mini-fridge, free parking and good location. Negatives: stained bed linens, dirty bathtub, dirty bowls and cutlery, dusty desk. Outside empties were scattered all over the hedges in the parking lot. Cigarette butts outside the doors. Front counter staff were not always very approachable. The continental breakfast was far from stellar. The bread was stale, the yoghurt was over a month past its best before date. Very, very, very loud on the first floor (pool side). If you want quiet, ask for a room that is not poolside and on the top floor. Check your linens before you get comfortable. We had blood stains and other mysterious stains in our bed!
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: If you want quiet, ask for a room that is not poolside and on the top floor.
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Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded 30 Nov 2021
Thank you Andrea for your comments and this is definitely not an acceptable standard for our hotel. I appreciate you letting us know what happened and I would very much appreciate being able to speak with you personally about your stay. I can be contacted directly at the hotel.
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Great hotel to stay in staff very friendly and very clean hotel In a very convenient area right near the freeway so easy access on our trip in the morning would definitely stay again at this hotel Just too bad because of Covid that there is no restaurant
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Jane C, General Manager at Sandman Hotel Castlegar
Responded 14 Sep 2021
Thank you bnw1gp3y0i for your wonderful comments. We are happy that you enjoyed your stay with us. We look forward to having you stay with us again in the future
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PRICE RANGE
US$100 - US$119 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaKootenay RockiesCastlegar
NUMBER OF ROOMS
134
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Claim Your Listing Frequently Asked Questions about Sandman Hotel Castlegar
Which popular attractions are close to Sandman Hotel Castlegar?
Nearby attractions include Doukhobor Discovery Centre (1.1 km), Kootenay Gallery (1.1 km), and Nancy Greene Provincial Park (1.1 km).
What are some of the property amenities at Sandman Hotel Castlegar?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Sandman Hotel Castlegar?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sandman Hotel Castlegar?
Guests can enjoy breakfast during their stay.
Is parking available at Sandman Hotel Castlegar?
Yes, free parking is available to guests.
What are some restaurants close to Sandman Hotel Castlegar?
Conveniently located restaurants include Black Rooster Bar and Grill, The Grand Buddha Bistro, and Roots Modern Health Food.
Are there opportunities to exercise at Sandman Hotel Castlegar?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Sandman Hotel Castlegar located near the city centre?
Yes, it is 0.1 km away from the centre of Castlegar.
Are any cleaning services offered at Sandman Hotel Castlegar?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sandman Hotel Castlegar?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sandman Hotel Castlegar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.