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Hilton Vancouver Metrotown

1,558 reviews
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Traveller (299)
Room & Suite (157)
Dining (32)
Overview
  • Excellent46%
  • Very good36%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“lap pool”(35 reviews)
“sky train”(143 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Hilton Vancouver Metrotown
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,558)Write a Review
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656
529
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Show reviews that mention
All reviewsthe executive loungelap poolsky traincrystal mallfood courtacross the streetasian marketself parkinghuge mallshopping mallmetro townchinese foodunderground parkingpublic transportationone bedroom suiteconvenient locationmetrotown
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21 - 25 of 1,471 reviews
Reviewed 4 January 2018 via mobile

Stayed for two night business stay. Good value (first week of year- expect some price pressure from upstart competition a block away). Bed Hilton standard and WR, soft goods and furniture in good shape. Good working desk & chair, with reliable wifi and plenty of...More

1  Thank LakeONsailor
Reviewed 3 January 2018 via mobile

Worst night ever first told us that we could check in early came at the 3pm for check in room wasn't ready had to go sit in the bar and wait till they call you .waited till 5pm went back to the desk to ask...More

Thank Kim R
Response from Steve M, Front Office Manager at Hilton Vancouver MetrotownResponded 5 January 2018

Thank you for taking the time to share experience with us. I apologize that your recent stay did not meet your expectations. I appreciate you bringing the service issues to my attention. We should have followed-up with you and informed you when your room was...More

Reviewed 3 January 2018

I really appreciated the main desks Attendant's advice that I should shop online for the best price at a Hilton, then call Hilton directly and ask them to price match!!!! That way I get the best price, and receive my HiltonHHonors too!!

1  Thank drcser
Response from Michael F, Director of Operations at Hilton Vancouver MetrotownResponded 3 days ago

Hello drcser, Glad to hear the front desk team was able to give you some great advice, hopefully you book with us again soon. Cheers, Michael

Reviewed 1 January 2018

Awesome experience!!! Would definitely stay here again!!! Franco and the staff are amazing!!!! Very smooth check in and helpful staff the entire stay!!! Rooms were very spacious and clean... housekeeping very good as well!

Review collected in partnership with Hilton Hotels & Resorts
Thank Susan G
Response from Michael F, Director of Operations at Hilton Vancouver MetrotownResponded 3 days ago

Hello Susan G, Thank you for your comments, we think Franco is great as well! We hope to host you again soon! Cheers, Michael

Reviewed 1 January 2018

I am here every week for work. The rooms are always well maintained. The staff are friendly and work very hard to make sure all of my needs are accommodated. This morning the staff in the Reflect Restaurant were amazing as they organized everything from...More

1  Thank Darryl R
Response from Sergio M, Guest Relations Manager at Hilton Vancouver MetrotownResponded 13 January 2018

Dear Darryl R, Thank you so much for the 5 star review and for sharing it with the TripAdvisor community. Your feedback is very important to us, especially when coming from a frequent Diamond member, like yourself. As there are many options for accommodations in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$128 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Burnaby
#2 Family Hotel in Burnaby
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$128 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Burnaby
#2 Family Hotel in Burnaby
Room types
Suites, Non-Smoking Rooms
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Traveller (299)
Room & Suite (157)
Dining (32)
Pool & Beach (7)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Jongmin L
1 November 2017|
AnswerShow all 4 answers
Response from Elizabeth P | Property representative |
Hi Jongmin L, We do have an outdoor lap pool which is open during winter. The temperature of the pool is around 83 degrees Fahrenheit which is warm enough to utilize the pool during the winter months. We also have a hot... More
0
Votes
Mike S
17 July 2017|
AnswerShow all 6 answers
Response from Elizabeth P | Property representative |
Hi Mike S, The closest car rental is Avis. Its about a 5 minute walk from the hotel. Warmest Regards, Elizabeth
0
Votes
papason100
10 May 2017|
AnswerShow all 4 answers
Response from Elizabeth P | Property representative |
The hotel is located close to the Metrotown Skytrain Station. It is about a 5 minute walk. The train will take you downtown in under 20 minutes.
2
Votes
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Room Tips
"Executive Floor is worth the upgrade."
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"Ask for a room on opposite side of construction zone across the street."
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"You want to be a HHonors member for sure. Build up points and also pick your own room."
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"Ask for room with mountain view."
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