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Hilton Vancouver Metrotown

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Hilton Vancouver Metrotown
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1,307 Reviews from our TripAdvisor Community

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Showing 1,241: English reviews
Revelstoke, Canada
Reviewed 3 March 2016

I have stayed in this hotel on many occasions and have always been impressed by the care the staff show for the guests. The executive lounge is a real gem. To have a service of this kind is a real extra. It is an hotel that I always return to as it provides me with everything I need and with...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Garry P
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Garry P, It is great to read that you enjoyed your most recent stay at our hotel. Your feedback on our team members and the services of our Executive Lounge is very much appreciated. I am glad to read that our team did everything to ensure your stay was a positive experience and look forward to welcoming you back...

New Jersey
Reviewed 3 March 2016

So conveniently located, a few short blocks to the train. Spacious room. We stayed here and took the train to Vancouver each day. Trains were frequent, on time, and clean. Not much to do at the hotel. A park next to the hotel is nice and clean.

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Helpful?
1Thank InsaneMomOf3
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear SeeItAll1AtATime, Thank you so much for taking the time to provide feedback on your most recent stay at our hotel. I am glad to read that you found our central location and convenience to skytrain a plus and that you were able to enjoy the offerings of the downtown core and our hotel at the same time. As you...

London, United Kingdom
Reviewed 29 February 2016

Pay attention to the location of this hotekl. If you're purpose of visit is leisure this is probably not the ideal hotel for you. If you're on business then it might be just perfect. I needed to enter 200 characther for this review so here's some blurb to pad it out a bit!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Simon G
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Simon G, Thank you for your candid review on our hotel. Our hotel does it best to provide something for everyone and do our best to tailor our services to satisfy all of our guests needs. Even though our hotel may not be in the downtown core, we are fairly accessible to the downtown core via our skytrain system...

Reviewed 28 February 2016 via mobile

Stayed 2 nights at the Hilton in Burnaby with family. Good location, close to Metrotown. Our room was clean and roomy. Lots of towels and extra pillows (I hate when hotels chintz on towels!) parking is a decent price (I think it was $12/night). Staff were friendly and helpful, I would stay again.

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Helpful?
1Thank Travelfan353
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Travelfan353, Thank you so much for the wonderful feedback on your recent stay with us. I am glad that you found the accomdoations spacious and clean and that we provided you with the adequate amount of product for you and your family. I look forward to having the opportunity of welcoming you back in the near future. Best regards,...

London, United Kingdom
Reviewed 25 February 2016

While conveniently located and clean, I was disappointed with the service and food at this hotel. The lounge food was mediocre, I found mold on my toast and did not get apologies when I complained. The bill for the room was shoved halfway underneath my door (not in a sealed envelope) and so my personal details were exposed to anyone...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Luke S
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Luke S, Let me take this opportunity in thanking you for taking the time to provide feedback on your most recent stay at our hotel. Your feedback is very much appreciated. We strive in providing the very best in service and product and it bothers me to read that in your opinion we were unsuccessful in following through with...

Tokyo, Japan
Reviewed 23 February 2016

Good location. Can walk to the big mall and enhoy shopping. Close to the sky-train station so it is very convenient to go downtown (water-front). Just 30min. Also Good servicve and Comfortable room. Very kind concierge who told us the sight-seeing spots with map.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Kazuhiro A
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Kazuhiro A, I just wanted to reach out to you to thank you for taking the time in providing such wonderful feedback on your most recent experience at our hotel. I was thrilled to read that our location was convenient for you to enjoy shopping and the Vancouver downtown core. We look forward to welcoming you back in the...

Vancouver Island, Canada
Reviewed 23 February 2016

Excellent hotel, good underground parking and the restaurant is superb! Excellent guy called Nathan I think in the restaurant who provided brilliant service Would highly recommend this hotel for a future stay in Burnaby

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Helpful?
2Thank Coolyarnz
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear Coolyarnz, Thank you for taking the opportunity of providing us with your feedback on the most recent stay at our hotel. Your feedback is valuable to us as we strive to continually provide the best in service and product. It is also great to read the wonderful review you had on one of our associates, Nathan. I will ensure...

Vancouver, Canada
Reviewed 23 February 2016 via mobile

Hotel is clean and comfortable. The executive level privileges are great and convenient. Beds are very comfortable and views are amazing. Parking a little sketchy in the crystal mall but they do have a separate level for paid parking. Food is amazing

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Helpful?
1Thank JamiShel
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear JamiShel, Thank you for providing feedback on your recent visit at our hotel. I am glad to read that you took full advantage of our executive level amenities and services as well as the food and beverage offered at the hotel. We look forward to welcoming you back very soon. Best regards, Chris Director of Rooms

Alberta
Reviewed 19 February 2016

Good, standard Hilton. Nice location to Metrotown and Skytrain, super easy to zip into downtown Vancouver. Self-park underground was reasonable at $21 but the $50 per night pet fee I thought was completely ridiculous. Bland lounge, bland food but there are tons of dining options within a block or two. Again, without the pet fee you can't beat the location...

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Helpful?
Thank AlbertaTraveller70
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Dear AlbertaTraveller70, Thank you so much for taking an opportunity to provide your feedback from your recent stay at our hotel. We do our very best to strive for our guests 100% satisfaction and upon reading your feedback, it bothers me that we weren't able to achieve that goal. I would very much appreciate an opportunity to discuss your feedback...

Kelowna
Reviewed 18 February 2016

This is a great hotel to stay in when visiting the Lower Mainland and Vancouver area. It is located across the street from Metrotown Mall which is HUGE! It is also connected to the Crystal Mall, which is an asian inspired mall with great shops and food. Try the Bubble tea! It's located about 5 minutes from the Sky train...

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Helpful?
Thank Tinagirltravels
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review

Thank you Tinagirltravels, Thank you so much for the wonderful feedback on your stay at our hotel. It is great to have read that you really enjoyed your stay and that our central location to shopping, food and ease of transportation to downtown core made it that much more enjoyable. I am also glad to read that our team took...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Reflect social dining + lounge
Reflect social dining + lounge
Cuisines: Canadian, American, European, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 

Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Avenue, Burnaby, British Columbia V5H2W7, Canada
Region: Canada > British Columbia > Burnaby
Price Range: $167 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, HotelsforEveryone, Hotels.com and Travelocity so you can book your Hilton Vancouver Metrotown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown
Hotel Style:
#2 Business Hotel in Burnaby
#2 Family Hotel in Burnaby
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Vancouver Metrotown staff and other travellers.
11 questions
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Questions? Get answers from Hilton Vancouver Metrotown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go out and visit the Sushi Garden for dinner. Worth it!”
 of 5 bubbles Tytusmk, 22 Feb 2017 | Read review
“The view facing the city and mountains from higher rooms is absolutely gorgeous”
 of 5 bubbles Craig_Tapper, 12 Feb 2017 | Read review
“All rooms were nice sized, from standard to suites.”
 of 5 bubbles 315jayh, 5 Feb 2017 | Read review
“Upgrade to a corner room they have great views.”
 of 5 bubbles miltoncrook, 2 Feb 2017 | Read review
“great location away from downtown core, with walking access to shopping and good restaurants.”
 of 5 bubbles 918gerrys, 1 Feb 2017 | Read review
5 of 5