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Hotel Universel

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1 room 2 adults 0 children
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Hotel Universel
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332 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Belleville, Canada
Reviewed 26 October 2016

Stayed there one night this summer. Room was very noisy and staff was not cooperative. We had to wait for the manager to arrive. The good part is the restaurant. Breakfast was excellent and the service was good even though it was a busy morning.

Thank robichaudjm
Niagara Falls, Canada
Reviewed 24 September 2016

We chose this hotel as an overnight stop on or trip to Dartmouth Nova Scotia. I was warmly greeted first in French, then in English by a very nice young man at the desk. He was very accommodating and gave me some additional information that I needed. I had requested an easy access room and was given a drive up...

Thank Judai
Ottawa, Canada
Reviewed 21 September 2016

Only stayed 1 night but I would recommend this hotel if you are taking part in a conference being held on the premises or a family to enjoy the pool and slides. It was busy, noisy and crowded. I would also like to point out that when you arrive at check-in and are told that your room is not ready...

Thank Louise S
Reviewed 9 September 2016

Appeared to be lovely. It was promoted as including breakfast but it wasn't. We had 2 rooms and they were both very noisy. Some fan or air exchanger or something like that was on and off all night. Not restful at all. We were on the pool side on the 3rd floor. Given that we like an early start with...

Thank Sandra S
Kingston, Canada
Reviewed 6 September 2016

This Hotel has a lot to offer. It is extremely clean, and friendly staff. There are 2 restaurants on site. Indoor pool with slide. We had a lot of fun. Checking In and Out was very easy. It had everything we needed and more

Thank Debbie S
Burlington, Canada
Reviewed 4 September 2016 via mobile

I just experienced the most inhumane treatment of my pet that I can not believe happened. We selected a dog friendly hotel to stay at to split up our long drive and thus ended up at Hôtel Universel & UniverSpa nordique Rivière-du-Loup and I regret making this decision. I WARN ALL PET OWNERS, avoid this hotel if you care about...

1Thank Eatlocaldamo
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

Dear Mr. Wills, I am Joanna Lortie, the vice president of the hotel. After taking the informations of everyone that was concerned in your situation, I would like to give you my apology. I have myself a cat and I would have probably reacted the same way you did. The employees who where at the front desk wanted to insure...

Caribou, Maine
Reviewed 2 September 2016

Stayed a weekend w/ my husband - beautiful suite with kitchen, walk in shower, the works, used the spa and got massages, very, very relaxing. Hotel is loaded with amenities like outdoor pool and several restaurants. We didn't care for the food, our main courses were weird - more like art than food and expensive, breakfast experience nothing special. Aside...

Thank CrossCountryDriverx3
Moncton, Canada
Reviewed 31 August 2016

Stopped here on our way home and appreciated the location ( close to highway) and the friendly service. We were very happy with the size of our room and that we had a fridge and a very nice, spacious bath room. We did pay a bit more to be in the newly renovated section and agreed it was worth it....

Thank Hopper57
Gatineau, Canada
Reviewed 28 August 2016

When I arrived the couple checking in ahead of me were being given a $20 credit for breakfast because they had booked through the hotel website. Turns out that special ends on Sept 4 but they may well have others. Large comfortable room with choice of pillows, regular and soft. Bathroom was also a good size. Seemed to be well...

Thank Ralph B
Halifax, Canada
Reviewed 26 August 2016 via mobile

WOW! It is beautiful to look at for sure. Very modern. Though still under renovations. Next time I would like to come and take advantage of all their facilities, there is a lot to offer here. We were overlooking the outdoor heated spa area from our room. The beds were incredibly comfortable. Very clean. We had breakfast before heading on...

Thank carlasV2461CY

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Hotel Universel Riviere-du-Loup Hotel Universel in Riviere-du-Loup is pleased to welcome you to its brand-new, 220-room hotel in Riviere-du-Loup including 51 newly-built units. Hotel Universel offers a complete range of services specially designed to accommodate all the needs of its clientele, both business and tourist. Hotel Universel is your choice hotel in Riviere-du-Loup. We pride ourselves in being able to meet the expectations of all types of travelers with our variety of services and amenities, which is unique for a hotel in Riviere-du-Loup. Our extensive facilities include a state-of-the-art convention centre equipped with the latest in high-tech equipment; our excellent team of experienced lodging and food service professionals will ensure that your activities are an unqualified success. Our team at our hotel in Riviere-du-Loup is at your disposal to accompany you and advise you in organizing your wedding or your business meeting. ... more   less 

Additional Information about Hotel Universel

Address: Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
Region: Canada > Quebec > Riviere du Loup
Price Range: $115 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Universel 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Universel Hotel Riviere Du Loup
Hotel Style:
#3 Business Hotel in Riviere du Loup
#6 Romantic Hotel in Riviere du Loup
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Universel staff and other travellers.
1 question
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Questions? Get answers from Hotel Universel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the old section”
 of 5 bubbles Curious_Canucks, 12 Jan 2017 | Read review
“It has a quiet area. I was satisfied with the main level suite.”
  • The suite.
 of 5 bubbles 891parvins, 22 Dec 2016 | Read review
“Tell them if you have any special needs when you make your reservation. I am sure they will do their best to accommodate you.”
 of 5 bubbles Judai, 23 Sep 2016 | Read review
“If you want a good nights sleep ask for a quiet room.”
 of 5 bubbles sandrasR4681IW, 8 Sep 2016 | Read review
“Pay extra for a suite or stay in the newer section”
 of 5 bubbles CrossCountryDriverx3, 1 Sep 2016 | Read review
5 of 5