Clean linens, hard foam mattresses, floor tiles placed over shag carpet and tiles are all cracked. Wasn't swept or vacuumed and there were clumps of pet hair all over. Gross. Girl at the front desk was otherwise occupied and didn't greet is well. Just told us to read the sign. Price was high but it's peak season. Won't stay again
Filthy Carpet and old uncomfortable beds. No screens on the windows and peeling paint. No mattress protectors. Fridge doesn't work. It's just rough. There is a major need for repairs and cleaning. I would not recommend this place
We checked in the room was clean and comfortable. Was looking forward to a dip in the pool but it was disgusting. Changed my mind on that plan. Two days later my credit card was compromised for over a thousand dollars. I haven't used my card in months except to pay for that hotel room so I had no credit card to use in case of an emergency. Three charges were put through after paying for the hotel room and they were not mine.
Hello, We booked our trip July 28-30 weeks before for our anniversary. We checked in around 7:00 pm which would give us time to shower and head to our dinner reservation at 8:00pm. When we checked in we were given room 23 and when we opened the door it smelt heavy of cigarette smoke and the bed was messed up, towels were on the floor and used and the coffee mugs had coffee in them. We rushed back to the office to complain and were almost given a room with two queen beds. I had to say NO we are a married couple on our anniversary we booked a KING bed we would like a king bed. We were then given room 22 we came in turned the AC on showered and went to our dinner reservation LATE! Because of the massive inconvenience of having to drag our luggage room to room. The AC was broken did not blow cold Air no matter what setting or level the AC did not work. We had the worst sleep if any sleep at all due to the hot room conditions. Upon getting ready for the day we opened the door and it was noticeably cooler outside then in our room. This trip has been absolutely horrible! In no way should we be paying 330$ for two nights with this kind of service or stay. We complained to the front desk she did not speak English and told us to contact the manager. Well we called the manager and he said all we can do is refund 50% of one night. Well the AC still does not work we don’t accept this. He called the owner and the owner got on the phone and said we will refund you all of your money and you have to be out by 11:00…… we said tomorrow? He said no today. I then said WHAT? So your kicking us out ? No but you must be out by 11:00 am. So instead of taking care of any issues we had, we were refunded our money and kicked out of the hotel. Worst customer service we have ever had. Happy Anniversary!!!…
Linens were clean, check in was fast and very polite. Room was outdated, could see outside through gaps in the door. Air conditioner very loud but functional. Would have tried the small pool, but host's family/extended family (3 children and 2 adults) were in it for 2-3 hours...smaller child screeching for most of this time. Later, 2 boys of host's family were chasing each other and knocking over patio chairs on small guest area in front of each unit....mine included. Shower smelled of mildew and had pinkish hue on grout lines (where there was grout). Not sure if anyone here has taken any courses in hotel management.....
stayed here back in mid August. I wasn't expecting the ritz or 5 star. the reason i rated it as low was due to the poor customer service. I work in the hotel industry and have never seen such poor communication and customer service. Only highlight of the entire stay was the bbq pits. The place needs a facelift, train the front desk reception in better customer service! Across road theres a cheaper lodging if i hadnt booked the lodge wouldve stayed at.
Stayed here because everything was sold out out. The rooms were gross and dirty, very small. Will never stay here again. The room had a iron board next to the door. While sleeping at one point thought a man was in my room. Lol it was scary and the fire detector was above the beds would flash a red light all night. The shower door was broken and cracked. Didn’t get a good vibe from this place. The rooms are smoke free but outside the door everyone was smoking it stunk. This place is very very very out dated. Needs major Reno’s.
The two floors motel is just off the main road, close to some restaurants and a supermarket. The motel has a small pool and a hot tub but it did not smell good. Breakfast was o.k. . The main office staff was not kind. The heating wasn't good
checked in nov 7 2019 for my mothers birthday . And left . very nasty place . very dirty , dusty . Beds are as hard as a bricks . Bathtubs very nasty. Hot tub very cool and gross . Owner felt it was humorous ,we did not . Owner did not give a refund back . RADIUM PARK LODGE VERY NASTY PLACE. YOU BEEN WARNED
Today We Took Barb Down For Her Birthday To Radium .Checked Into Radium Park Lodge Around 12:00pm room number one was cold and the bathroom very very dirty the beds are outdated very hard. When when Mom pulled back the bed there was hair in the bed. There was dust everywhere. Then we went into our room the somebody smoked in the room we told the manager about it and he said nobody smoked in the room so he calls us a liar then in the bathtub there was black mold everywhere on top of the tub there is dirt every dust everywhere in the room so Barb and I went down to the hot tub the tub was outdated and very cool so we went back to the room we told the owner. that were checking out. He did not give our money back. We told him we'll never be back again . Please do not go back to radium Park Lodge. Now we turn around and came back home 3 hours later.…