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Crowne Plaza Gatineau-Ottawa

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Crowne Plaza Gatineau-Ottawa
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354 Reviews from our TripAdvisor Community

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Showing 293: English reviews
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Canada
Reviewed 3 days ago NEWvia mobile

This hotel is poorly managed and offers poor services. I was there on a business trip in Feb. 2016 and it was a time of snowstorms. They do not have respect for the clients with the exception of the waitresses. They make their profits with hockey teams. The food at breakfast and dinner is bland and awful. Fries and coffee...

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Helpful?
Thank Lujzaqc
Toronto, Canada
Reviewed 2 weeks ago

Easy to reserve, check-in flawless, room passable. Average in those administrative respects - nice bed, gotta say. But breakfast in the Jardinere resto sucked and was $20 for a hot buffet thing; the TV signal came and went for some unknown reason. Had to have resto food for supper - took it up to my room - returned the tray...

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Helpful?
1Thank JayCl
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear JayCl, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

Montreal, Canada
Reviewed 4 weeks ago

I debated between a 3 star or 4 star rating. The reason I put a 4 star is because the gentleman at the front desk listened to my needs. I got everything I wanted to make my stay nice. It was my first time staying at this hotel. I have been coming on business in this area for over 20...

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Helpful?
1Thank Nancy L
Nathalie T, Sales department at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Nancy L, Thank you for your recent stay with us and reviewing our property. We are so delighted that you enjoyed your stay and how we were able to help you achieve your goals. Your comments about our room modernity will be shared with our team in order to achieve complete guest satisfaction. Thank you for your comments and...

Toronto, Canada
Reviewed 1 January 2017 via mobile

The hotel was quite nice, close to the park and not too far from Ottawa. The room was regular, the beds were comfy with mini fridge inside. I requested a late checkout when checking in and was told that I could stay up to 1:30pm the next day. The next day, the housekeeping knocked and opened our door around 9am...

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Helpful?
Thank Silvi S
IHGService, Guest Relations Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Silvi S, Thank you for your feedback and for choosing our property for your family travels. We pride ourselves on our friendly staff and excellent facilities, and happy to hear the hotel location, bed and room amenities exceeded your expectation. Although, I am sorry that your experience with the housekeeping was less than satisfactory and I also apologize that...

Reviewed 29 December 2016

Decent hotel which I stayed multiple times for business in 2016. Great location close to all landmarks, safe area, some cafes are walking distance. Break fast buffet wasn't great, but pool and gym area were very clean as was the room. Not a fan of the carpet though

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1Thank jtworldtravel
Los Angeles, California
Reviewed 14 December 2016 via mobile

We had a long day traveling at the east coast of Canada. We were visiting Quebec in the morning, and started traveling up north after lunch. We stopped by Montreal on the way to Ottawa. We were so tired when we arrived at Ottawa. After a great seafood dinner, we all wanted to rest at the hotel. The bed was...

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Thank Rayling C
Ontario, Canada
Reviewed 1 December 2016

Event was planned for a very large group and breakfast snacks and hot beverages were barely available for half of the participants. Construction within earshot was very distracting, Customer service is basic and requires more attention by staff and hotel administration

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Helpful?
Thank Jean F
IHGService, Guest Relations Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Jean F, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the inconvenience caused by the noise level during your visit and for falling short of your expectations regarding our service level and breakfast selection. Your feedback is troubling and will surely be looked into. Rest assured...

London
Reviewed 16 November 2016 via mobile

I stayed here for one night with my wife when we couldn't extend our stay in another hotel in Ottawa. The room we had was on a high floor so afforded a very nice view across the river to the city. We didn't use the restaurant, not even for breakfast so I can't comment on that. There are several restaurants...

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1Thank emnjnee
Desenzano Del Garda, Italy
Reviewed 14 November 2016

Average hotel which needs some renovation. The toilet was old and consumed. The rooms where not too bad yet still could be better. However stayed in far worst places in Ottawa at the same Price. Not much to do in the evenings where the hotel was located.

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Thank Mauro G
IHGService, Guest Relations Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Mauro G, Thank you for your feedback regarding your stay at Crowne Plaza Gatineau-Ottawa Plz Chaudiere - Gatineau. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the room and bathroom condition. We will address these concerns. We take all reviews positive and negative...

Upland, California
Reviewed 30 October 2016

I stayed at this hotel with a group of friends for one night. The rooms were comfortable and the location is convenient, close to shopping. Things went fine until breakfast. One of the waitress named Brianna was very rude. She ignored our request for coffee mugs, coffee and salt. When she saw my friend asking to speak to the manager,...

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Helpful?
Thank 2016Steph
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Steph, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay due to the restaurant service, that is not up to our normal standards. We will share your feedback with the restaurant manager. We hope you choose to stay with us again, so we can show you our true level of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Pour de l'information en Français, visitez: Crowne Plaza Gatineau-Ottawa Hotel. Welcome to a 4-Star Hotel in Gatineau, Quebec. The Crowne Plaza Gatineau-Ottawa hotel offers the perfect blend of leisure activities and business amenities in a convenient location just 2.4 kilometres (1.5 miles) from Parliament Hill. Guests of our Gatineau hotel appreciate the convenience of close proximity to attractions in both Quebec and Ontario. The Casino du Lac-Leamy, Rideau Canal and Byward Market are all less than six kilometers away. For outdoor enthusiasts, the Chaudiere Falls, Provincial bike path, La Route Verte are just out our door at the Parc des Portageurs. You can jog for miles right beside the Ottawa River. Business guests love the comfort of our riverside hotel near Ottawa, which includes a Business Centre and free high-speed Internet access. For meetings, we have more than 15,000 sq. ft. of flexible space. While staying at our hotel in Gatineau, just across the street from the Ottawa River, dine in our restaurant, La Jardiniere, enjoy a drink in Bar des Chutes, do a lap in our saltwater lap pool, sweat it in our Fitness Ctr, sauna or soak in our whirlpool. And of course, our rooms offer the most comfortable stay in the area. Discover the Nation's Capital with us. ... more   less 

Additional Information about Crowne Plaza Gatineau-Ottawa

Address: 2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
Region: Canada > Quebec > Outaouais Region > Gatineau
Price Range: $150 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Gatineau-Ottawa 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Holiday Inn Plaza La Chaudiere Hotel Gatineau
Holiday Inn Gatineau
Gatineau Holiday Inn
Hotel Style:
#6 Business Hotel in Gatineau
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Gatineau-Ottawa staff and other travellers.
3 questions
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Liverpool, New York
London, Canada
over a year ago

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Questions? Get answers from Crowne Plaza Gatineau-Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“decent beds is about all i can say”
 of 5 bubbles JayCl, 9 Feb 2017 | Read review
“No sufficient food or hot beverages so did not experience”
 of 5 bubbles jeanf570, 1 Dec 2016 | Read review
“great view from higher floors on the front side”
 of 5 bubbles 932kaya, 18 Oct 2016 | Read review
“get to breakfast buffet before 8 if you want to eat”
 of 5 bubbles chunkster152, 13 Oct 2016 | Read review
“try the executive kings”
 of 5 bubbles Davax, 6 Oct 2016 | Read review
5 of 5