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Four Points by Sheraton & Conference Centre Gatineau-Ottawa

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Four Points by Sheraton & Conference Centre Gatineau-Ottawa
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520 Reviews from our TripAdvisor Community

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Showing 380: English reviews
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Montreal, Canada
Reviewed yesterday NEW

My wife, daughter and I just returned from a weekend stay at this hotel as we were attending an event right across the street. We have stayed at this location multiple times due to it’s proximity to the venue. We have experienced a noticeable improvement in the staff over the last 8 years (or so) that we have been coming...

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Helpful?
Thank David L
Kingston, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 1 November 2016

I stayed here for the second time October 24-25, 2016 to attend meetings in Ottawa I stayed on the eight floor. Things I like about staying here: Close to the Museum of Civilization (directly across the street) Check-in was quick Staff were very friendly Love the walk across the Alexandra bridge into Ottawa in the morning and after work, very...

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Helpful?
Thank Alan M
About Hotel's Favourite Review
LaRhonda S, Starwood Hotels at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review

Dear Alan M, Thank you for sharing your experience! We're so happy to hear you enjoyed your stay thanks to our accessible location, quiet rooms, and great hotel amenities. We look forward to hosting you again in the future - best wishes.

Toronto
Reviewed 3 weeks ago

Very comfortable hotel. All the amenities up to and including and iron and bathrobes! New modern bathroom, very clean and quiet hotel. Wide, well lit hallways, pay parking, free wifi, bar on site. Good choice!

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Helpful?
Thank Glenmorcanada
Montreal, Canada
Reviewed 22 March 2017

I've stayed at this hotel a couple of times over the last years and every time it amazes me how much the staff seems to care about the guests. From the front desk to every employee you meet in the elevator or in a corridor, everyone seems dedicated to help you have a pleasant stay. I recently stayed at the...

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Thank charlotteschoice
Kingston, Canada
Reviewed 13 March 2017 via mobile

Clean room nicely appointed. Quiet even though it was a long weekend with many families present. Helpful desk staff. Pleasant 20 minute walk to downtown Ottawa (Byward Market or the NAC). Limited parking so we paid for parking but when we returned about 11:30 pm the lot was full. We had to park across the street at the Museum and...

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Thank Packat51
Toronto, Canada
Reviewed 9 March 2017 via mobile

Stayed there as last minute decision on Feb 19. Key card to our room didn't work 4 different times, staff was inpatient, so-called "manager" was ever rude suggesting we were bothering them. Not a single apology until next morning upon checkout, Rebecca at checkout was polite and understood basic customer service. Filed complaint to corporate, was told someone would get...

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Helpful?
Thank maniacchen
Elise C, Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review

Dear Maniacchen, I sincerely apologise for the frustrations that occurred during and after your stay. Your experience does not reflect the usual standard of service at our hotel. I would like to have the opportunity to discuss personally with you about this matter. Please contact me at your convenience. Sincerely, Elise Cote, Rooms Division Manager ecote@fourpointsgatineau.com

Edmonton, Canada
Reviewed 4 March 2017 via mobile

I have stayed at Four Points hotels across Canada and this property was pretty good like most hotels I have stayed in. The location is a bit away from Ottawa city centre but it only takes around 5 to 10 minutes to get there by a car. There is underground parking available at the hotel which I believe is around...

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Thank Aarij B
Rockwood, Canada
Reviewed 21 February 2017 via mobile

Enjoyed location for Jacque Cartier Park, other then that not much else in close proximity. Hotel rooms were nice and friendly service. The pool has some issues with the roof leaking. We had a slight issue charging my daughters iPad, it actually blew the adaptor. The maintenance department were quick to respond, management compensated us with one night parking. Enjoyed...

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Helpful?
Thank webbax
Elise C, Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review

Dear guest, Thank you for taking the time to comment on your stay. As a valued costumer, we appreciate your feedback and are delighted to hear that you had a great stay. Thank you for bringing to our attention the situation the your daughter’s iPad adapter, I am glad we had the chance to address it during your stay. Thank...

Banff, Canada
Reviewed 6 February 2017 via mobile

Spent 4 nights here during a recent work trip. It's a good location near the Alexandra bridge which made walking to the market area convenient. Front desk staff were friendly and helpful and my one trip to the hotel restaurant was pretty good. Rooms are average although they did give me a corner room which was a nice upgrade. I'd...

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Thank Jason C
Toronto, Canada
Reviewed 5 February 2017 via mobile

Got a rate on hot wire and paid 100 for a Saturday night stay which was great as website price for the night was 170.00. The hotel seems to have a central location however for a four points resort I found it dated. The reception area is great and staff are friendly and helpful. We were assigned room 111 which...

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Helpful?
Thank Iluvztravelz
Elise C, Manager at Four Points by Sheraton & Conference Centre Gatineau-Ottawa, responded to this review

Dear Iluvztravelz, Thank you for taking the time to comment in regards to your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Four Points by Sheraton & Conference Centre Gatineau-Ottawa is just across the river from downtown Ottawa, Parliament Hill, and the ByWard Market. Onsite, we have 8,000 sq ft of event space. ... more   less 

Additional Information about Four Points by Sheraton & Conference Centre Gatineau-Ottawa

Address: 35 Laurier, Gatineau, Quebec J8X 4E9, Canada
Region: Canada > Quebec > Outaouais Region > Gatineau
Price Range: $145 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton & Conference Centre Gatineau-Ottawa 3.5*
Number of rooms: 201
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Also Known As:
4 Points By Sheraton & Conference Centre Gatineau-Ottawa
Four Points By Sheraton And Conference Centre Gatineau-Ottawa
Four Points By Sheraton & Conference Centre Gatineau-Ottawa Hotel Gatineau
Four Points Gatineau Ottawa
Gatineau Four Points
Hotel Style:
#2 Green Hotel in Gatineau
#3 Business Hotel in Gatineau
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton & Conference Centre Gatineau-Ottawa staff and other travellers.
6 questions
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7 months ago
North Bay
7 months ago
North Bay

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Questions? Get answers from Four Points by Sheraton & Conference Centre Gatineau-Ottawa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor corners”
A1556ENandrews, 3 Feb 2017 | Read review
“I like room facing the Museum, I can keep the drape open.”
LuvTravelGal, 1 Dec 2016 | Read review
“My room number was 808, amenities, linens and bathroom was outstanding!”
844lised, 1 Dec 2016 | Read review
“Rooms higher up have a nicer view”
317AlanM, 31 Oct 2016 | Read review
“Pick a room away from the elevators. The elevators make a beeping noise at every floor.”
aerbookkeeping, 15 Oct 2016 | Read review
5 of 5