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Polar Bear's Club

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111 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Reviewed 23 March 2015

It's the second and the last time I have visited this establishment. I am not going comment on charges for towels, water and padlocks... I don't like nickling and dimming but that's their business strategy. Once we arrived first question we were asked if we want massage, not how are you or is this your first time, do you know...

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9Thank Blaze D
Reviewed 31 January 2015

I went on a week day, not to many people, which was perfect! The staff was really nice and friendly, they made sure we were comfortable at all times. It was really peaceful, clean and the views were gorgeous. Yes the staff was all over the place putting more loggs and arranging this, but i did not feel that it...

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2Thank AndreCru
Montreal
Reviewed 30 January 2015

The spas and saunas are great. We went on a quiet weekday so it was easy to get around, relax, etc. Location is nice but I agree that some of the areas within the complex have awkward views over Highway 15. In most places, you won't notice but around the "Cave", it really pops up. You do need to bring...

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1Thank canadasurf
spapolarbear, Responsable réception at Polar Bear's Club, responded to this review

Hi, We appreciate your comments and we will transfer your observations to the responsible of the site and the maintenance. It is because of comments like this that we can make modifications to increase the level of satisfaction of our customers and that is our main priority. Thank you

Quebec, Canada
Reviewed 29 January 2015

My girlfriend and I have been to a lot of spas but this one was by far the worst of all in our opinion. The stations are really far apart which makes it a really bad choice during wintertime. The silence zones were not silence at all and the staff did nothing about it. There's people chatting everywhere and you...

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2Thank alex3332015
Montreal, Canada
Reviewed 25 December 2014

My boyfriend and I love to go to here. It's very beautiful and we love to soak in the cold stream and get back in the sizzling hot dry sauna. But after 2 years, the steam sauna smells very funky and even though main changing room got renovated, there still are not enough showers to handle all rush hour traffic....

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2Thank sesame480
spapolarbear, Responsable réception at Polar Bear's Club, responded to this review

Hi, We are very sorry that your experience did not fill your expectations. For the steam sauna, we had a problem with the steam diffuser and with no steam it is possible that the smell is not always good. The problem is now fixed and the sauna is in full function. For the showers, I don't know if you are...

Reviewed 21 December 2014

I went there with my wife for a massage and ended up being ripped off by the people at the front desk. We had been given a 20% off coupon and it clearly mentioned on the coupon it was for a Swedish massage at the regular rate of $71. They ended up saying the coupon was for a $115 value...

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1Thank caseyjones2014
spapolarbear, Responsable réception at Polar Bear's Club, responded to this review

Hi, We are sorry that there was a misunderstanding with the coupon. When you buy a Groupon coupon, you get the access at 25$ and you also get a 20% off for a 60 minutes sweedish massage. Normally, the price for that type of massage is 115.95$. In the 115.95$ the value of the massage is 71$ but when you...

Montreal, Canada
Reviewed 15 December 2014

I spent the day at Polar Bears Club on December 14th. I loved the property! I have done many Nordic spas and this one is the best I have been to, so far! The property is not to far out from Montreal, so its accessible! Property is very charming and pretty. The view is spectacular, surrounded by a river and...

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1Thank Nadiaclemente C
spapolarbear, Directeur général at Polar Bear's Club, responded to this review

We really appreciate that you took the time to write this review as our goal is to please our customers and make sure that they have a great moment at our spa Véronique and the whole team wish to thank you Polar Bear's Club

Prevost, Canada
Reviewed 13 December 2014

We enjoyed our time, this spa is true,simple and does give a sense of authenticity. The saunas are hot the river is cold. No gadgets like in urban spas.we loved it. The staff was welcoming and assured that our stay was great.

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Thank jacques t
spapolarbear, Directeur général at Polar Bear's Club, responded to this review

Thank you for your nice comments we appreciate that you took the time to communicate your satisfaction as our primary goal is our Customer satisfaction

Reviewed 23 November 2014 via mobile

The spa is actually located in a postcard setting. The spa is very popular. At 2pm, there was a line-up to get in. But they only have 7 ajustable chairs in said rest area. There is another larger rest area, but at extremity of site, far from saunas. And they have no rest music and chairs are wooden and non-adjustabke....

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2Thank Richard B
spapolarbear, Directeur général at Polar Bear's Club, responded to this review

We are deeply sorry that you did not enjoy your stay, I still invite you to reconsider your decision as we have a new resting area that you might appreciate and we wtll have a bistro with a fireplace ready for christmas. We constantly act on the suggestions of our customers as their well being is our goal. Polar Bear's...

Waterloo, Canada
Reviewed 19 August 2014

We had to leave our holidays in the Laurentians early to return home for a funeral but we had one last morning. My family decided to shop in Saint Saveur but I went alone for just two hours to the Polar Bear's Club and it was exactly what I needed. My favourite part was the location, which was right along...

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1Thank susanfishy
spapolarbear, Directeur général at Polar Bear's Club, responded to this review

Thank you to have taken the time to write a review. Our Customer satisfaction is always our goal and we are pleased to have been able to offer you a nice moment in our natural surroundings.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
The Polar Bear's Club Spa Hotel: A part of our heritage in the Laurentian Mountains! In 1964, the Laurentian region welcomed the first Nordic Spa in Quebec-The Polar Bear's Club. For more than 50 years, the Polar Bear's Club Spa Hotel has become a true reference in the spa industry and has inspired many spas such as the Scandinave, Finlandais, Balnea, Bota Bota or O'furo by promoting the Nordic spa practice in Quebec. The Polar Bear's Club Spa Hotel is one of the most exquisite spots in the Laurentians. Located in a unique setting, close to the ski hills of Saint-Sauveur Station and the charming village of Sainte-Adèle, its high-end services, rustic architecture, and warm and charming ambiance are the key factors to its long standing success. Upon your arrival, you will instantly realize that you are in an exceptional location, where nature is especially lush and abundant. The Polar Bear's Club is located in an exclusive enchanting area, making it the most authentic Nordic spa in the Laurentians. Dramatic views of the Simon River spanning endlessly from north to south and the exhilarating sound of rushing water bursting from natural waterfalls will convince you that this is the best place to re-energize. The Polar Bear's Club was originally built with only a few small changing stations and one sauna. Today, modern installations are scattered throughout the premises, including two thermal pools, two dry saunas, two steam baths, five outdoor heated therapeutic whirlpool baths, two waterfalls, and secure access to the river, relaxation rooms, terraces and on-site lodging. Not to mention the warm welcome you'll receive at the reception area. An extraordinary team of more than 50 professionals, all experienced in massage therapy and beauty treatments are dedicated to care about the well-being of our clientele. Half way between Montréal and Tremblant, it is the ideal natural environment to experience the benefits of a Nordic spa. ... more   less 

Additional Information about Polar Bear's Club

Address: 930, Boulevard des Laurentides, Piedmont, Quebec J0R 1K0, Canada
Region: Canada > Quebec > Piedmont
Number of rooms: 3
Also Known As:
Polar Bear`s Club Hotel Piedmont
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Questions & Answers

Questions? Get answers from Polar Bear's Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own water bottle.”
 of 5 bubbles carloc364, 22 Jul 2016 | Read review
“Go to Scandinave instead. Poor service, and people's complaints are dismissed.”
 of 5 bubbles traveljunky1961, 19 Jul 2016 | Read review
“I didn`t stay in their rooms, but would not be afraid to try. Property is beautiful!”
 of 5 bubbles nadiaclementec, 15 Dec 2014 | Read review
“Only used the spa for the day, we have never stayed at Polar Bears Club. Someday...”
 of 5 bubbles GW_1962, 4 Feb 2013 | Read review
“Take advantage of their package deals with restaurants in the area”
 of 5 bubbles 795SylvieC795, 1 Feb 2013 | Read review
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