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Civic Hotel, Autograph Collection

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13475 Central Ave, Surrey, British Columbia V3T 0L8 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (74)
Room & Suite (55)
Dining (4)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 06/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Civic Hotel, Autograph Collection
Updated 06/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 19 hotels in Surrey
Location
Cleanliness
Service
Value
Civic Hotel, Autograph Collection®, is an independent, boutique hotel in the heart of a new Surrey, British Columbia, Canada city centre where local business welcomes the world. With 144 guest rooms, state-of-the-art conference and meeting space, a rooftop deck and premium amenities and services — all served by a curated culinary experience, our Surrey hotel on the Civic Plaza provides an ideal business or leisure experience. Please access parkade from University Drive.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Paid public parking nearby
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Telephone
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English

Location

Full view
62Somewhat walkable
Grade: 62 out of 100
97Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
13475 Central Ave, Surrey, British Columbia V3T 0L8 Canada
Getting there
Vancouver Intl Airport24 kmSee all flights
Abbotsford Airport39 kmSee all flights
Surrey CentralVancouver Sky Train2 min
King GeorgeVancouver Sky Train12 min
See all nearby hotels
108Reviews8Q+A27Room tips
Traveller rating
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Popular mentions
Buddin wrote a review 17 Jan
Calgary, Canada2 contributions
+1
It was my first stay at Civic hotel, and at the time of my check in the front desk were very welcoming. Room was a bit small but the view was great. I strongly recommend this hotel for the view and staff are awesome. If I have any request housekeeper are right on the door dropping things. There was a courtesy text as well to see if I need anything. Little feedback about the Dominion restaurant is that servers don't seem to be very excited to be working. The food was great and delicious.
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Date of stay: January 2022Trip type: Travelled on business
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Conny Wylie wrote a review 13 Jan
Ottawa, Canada366 contributions417 helpful votes
In the emerging skyline of Surrey, sits the newly coined Civic Hotel, as one of the sleekest property's to stay at in this area. Enjoy upscale amenities including culinary classical experiences at the Dominion Bar & Kitchen, fitness centre featuring 24-hour gym and heated rooftop (in season) pool and admirably accommodations. The Civic is ultra close to the skytrain, shopping, Central City Brewing and just over a half hour from Vancouver and the International Airport. High ceilings, light wood and a beautifully hung canoe sculpture were the tidbits of impression offered of the front door and lobby. I was delighted in my King Guest Room which was characterized by warm earth tones and themes that represented the culture and natural beauty of B.C. The mattress and linens were high quality and the bed was positioned to take full advantage of the view out the window and along the wall were an upholstered bench and work table. The chamber was outfitted with a bevy off high-tech appliances and the entrance was adorned in a floor-to-ceiling closet with a full length mirror. The bathroom area contained a long marble counter, sink and storage area. Behind the sink areas was a shower and separate toilet. The patterned glass wall divides this space and the bathroom. The Civic offers locally-produced Deserving Theme Aromatic Spa line of bathroom amenities. On the lobby level is the Dominion Bar & Kitchen, the Civic's signature restaurant serving up new Canadian and inspired dishes. The menu is divided into finger food, forks (small plates), casuals, entrees, pizzas & desserts. If its a burger you want............ there are 2 to choose from ....the Confederation and the Dominion.... and I tried the Dominion.......................Certified Angus Beef Patty, onion ring, smoked bacon & cheddar, cheese, red pepper, relish, mayo, dill pickle, tomato, lettuce, bun. Almost a whole garden of fix'ens. Another super star dish is the Trio of Tacos: long cod, crispy sliced chicken and a veggie pakora in a taqueria-styled tacos in wheat tortillas, had to put this on hold. For a sweet tooth item , I saved enough room for the pumpkin creme brûlée. Service was admirably and dishes brought pleasure to my taste buds. So if you would enjoy a stay in a comfortable room with a seasonable pool and eating in a choice restaurant..........then try the..... The Civic.......One Handsome Hotel.
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Date of stay: January 2022
Value
Location
Service
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Sam B wrote a review Dec 2021
Toronto, Canada35 contributions37 helpful votes
I am a frequent business traveller and I was in Surrey BC recently and I had the pleasure of staying at the Civic Hotel My first time at this property and it was a most pleasurable experience Cozy rooms but really efficient and luxurious I was facing SFU and no noise and a terrific view of the area. Huge floor to ceiling windows ! Comfy beds and soft linens made the stay very enjoyable Really excellent vibe at this hotel and I would describe it as chic hip but professional ! Excellent and very professional and courteous staff throughout my stay ! If I can nit pik anything about this property it would be that the water pressure in the shower was a bit weak (I was on the 16th floor) and there is no mini bar fridge in the rooms - which would have been a nice option I will be back - highly recommended !
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Date of stay: December 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
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Gohar W wrote a review Oct 2021
Sammamish, Washington81 contributions21 helpful votes
Two big issues one is solvable. One is not. The place is on top of a light rail and hence the only quiet time you don’t hear the rail is 1200 to 6 am. Else ever few minutes there is a rail. This is when I was on the 10th floor .Issue number 2. There was no hot water. Called the front desk and they said did I let it run long enough - yes. Did I turn the knob correctly -yes. Any way the issue seems to be they must have a shared tank with not enough capacity. Have notified hopefully gets fixed.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Michelle Tanumihardja, Guest Services / Front Office at Civic Hotel, Autograph Collection
Responded 4 Oct 2021
Dear greatgw, We want to thank you for taking the time to review the Civic Hotel. We appreciate your feedback as a means of improving our guest experiences for our guest. We are sorry to hear that your stay was disrupted due the noise of the skytrain. The room type that you had booked is our Corner Civic King which is situated above the skytrain. We will ensure to leave notes in your profile that you would be preferred to be on a high floor and away from the skytrain. We appreciate your feedback on our hot water tank. After investigation with our engineer team, it seemed that this was an issue with BC Hydro during the particular days of your stay. Rest assured we will ensure to prevent this in the near future. Your feedback is valuable to us and we hope that the next time you stay with us, we can create an improved seamless experience. Please do not hesitate to reach out to any of the leaders at frontofficeleaders@civichotel.ca should you need any further assistance . Thank you.
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CABear00 wrote a review Sep 2021
Calgary, Canada52 contributions14 helpful votes
Good modern hotel with nice sized room and bathroom; large windows making it nice and sunny. Rooms were clean and beds were comfortable. Lots of food options near by within walking distance and is also right beside a train station. Unfortunately no mini fridge, which was a shame for us as Surrey was a pit stop on the way to the island so we could have used it. Also be careful with the sliding bathroom room, not sure what I did sliding it closed but almost couldn't get myself back out.
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Date of stay: August 2021Trip type: Travelled with friends
Room Tip: They have set parking stalls, give your details at check in; don't use the payment station. It is...
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PRICE RANGE
US$135 - US$226 (Based on Average Rates for a Standard Room)
LOCATION
CanadaBritish ColumbiaSurreyWhalley
NUMBER OF ROOMS
144
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Frequently Asked Questions about Civic Hotel, Autograph Collection
What are some of the property amenities at Civic Hotel, Autograph Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Civic Hotel, Autograph Collection?
Top room amenities include air conditioning, a desk, and a seating area.
What food & drink options are available at Civic Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Civic Hotel, Autograph Collection?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to Civic Hotel, Autograph Collection?
Conveniently located restaurants include Pho Tam Restaurant, Bozzini's Restaurants, and Fresgo Inn Restaurant & Bakery.
Are there opportunities to exercise at Civic Hotel, Autograph Collection?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Civic Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Civic Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Civic Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Civic Hotel, Autograph Collection?
Many travellers enjoy visiting Historic Stewart Farm (13.9 km) and Ceperley House (10.4 km).
Does Civic Hotel, Autograph Collection have any great views?
Yes, guests often enjoy the city view available here.