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Holiday Inn Express & Suites Surrey

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#6 of 19 Hotels in Surrey
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express & Suites Surrey
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232 Reviews from our TripAdvisor Community

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Showing 227: English reviews
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Reviewed 2 days ago NEWvia mobile

We stayed here after a horrible night in another hotel. The rooms are super comfy, the breakfast was top notch and the staff was very pleasant, helpful and polite. There were no shortages of smiles here. We highly recommend anyone to stay here.

Thank riccardo-mtl
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

We are sad to learn you had a bad experience, but thrilled we were able to provide a much better stay! Thank you very much for taking the time to post your kind thoughts, the staff will love reading your review. They genuinely care about making our guests comfortable and it is great to read that it shows. We hope...

British Columbia
Reviewed 15 March 2017

We were very pleased with our recent stay at this hotel. The beds were incredibly comfortable, bathroom was huge and everything was very well appointed. Pool was small but clean. Staff was super responsive and the complimentary hot breakfast with pancake machine was great. This hotel is also close to a number of amenities and only blocks away from the...

Thank TCMama
About Hotel's Favourite Review
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

We can't thank you enough for this wonderful review! Our success is not measured in anything tangible, but rather is based upon the level of satisfaction felt by our guests. Knowing that we were able to deliver a great all around experience is the best A+ we can receive and we deeply appreciate you sharing your positive comments. It would...

Reviewed 4 days ago NEWvia mobile

I'm a member of IHG so I frequent Holiday Inns. The beds were amazing as usual, as were the pillows. Room was clean, spacious. However, not much insulation, sound proofing between rooms. I could hear the room above me, someone took a bath at midnight & I could literally hear them spashling & moving around. When my lights were off...

Thank ellejames
Kelowna, BC
Reviewed 17 April 2017

Stayed here with a group and had the best experience. The staff was so warm and accommodating and went over and above with each request. The housekeeping staff was attentive and personable. The breakfast staff worked tirelessly to ensure the options were available and tasty and the front desk staff had a super can-do attitude. Can't beat the location either....

Thank thebeana
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

As the GM, your review is incredibly heartwarming to read. Having a guest recognize and comment that the staff are happy and welcoming is the best compliment to receive, more important than any revenue figure. Thank you very much for taking the time to share your experience and your sincere and kind thoughts, it is deeply appreciated. We are thrilled...

Prince George
Reviewed 4 April 2017 via mobile

Stayed here 5 nights. This place is great. The staff was very friendly during check in. My reservation was all in place. The room was typical in size with a large washroom. Quite and clean. The main chair looked a little and worn but no big deal. The breakfast buffet was quite nice and well organized. Also this location was...

Thank WillyTRock
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

We agree, some of the furnishings are showing their age, we're thrilled that did not greatly impact your stay with us! The maintenance team work hard to keep everything in great condition, but we still look forward to a full renovation beginning in November of this year and having a completely refreshed product to offer our guests. Thank you very...

Prince George, Canada
Reviewed 24 March 2017

Good location, near to expressway, malls and other necessary amenities. Excellent staff, good rooms. But we didn't like breakfast. Good for a day or two, but if you plan to stay longer, you can't have same stuff every day. As you located in surrey expecting some Indian dishes too.

Thank sudubey
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for the kind words about our staff, location and rooms, we appreciate reading that you enjoyed your stay! The breakfast is consistent across the Holiday Inn Express brand and there is little opportunity to deviate from the mandated items, we are saddened to read that the selection of: one hot egg and one hot meat items, turkey patties,...

Chandler, Arizona
Reviewed 3 February 2017 via mobile

The hotel and room were modern and clean. Breakfast buffet had a lot of variety and included hot items. They also have a pancake machine. We also did laundry while we stayed at the hotel and the both the washer and dryer worked very well.

Thank Sheri G
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you very much for the great review and score! We are very happy to read that we met your expectations and that you enjoyed the pancake machine and guest laundry, the pancake machine is often a hit. We truly appreciate you taking the time to share your experience and hope to see you again.

Reviewed 4 December 2016 via mobile

Stayed here for a little early Christmas present for my wife and I must say this hotel shows why Holiday Inns are always a Gold Standard in my mind. Stayed in the Jacuzzi Room and the tub is literally the size of a small backyard hot tub. Never seen a hotel room at a chain type hotel with this big...

Thank Mark M
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Wow, we can't thank you enough for your fabulous review! We're thrilled we were able to provide a great Christmas gift for you and your wife. The televisions are 32", but in this day and age that seems small compared to what we all have in our homes so I understand how the size appeared less. The ones in the...

Reviewed 2 November 2016 via mobile

place was always clean. Excellent breakfast friendly staff. I recommend. About 30 min away from Vancouver but not bad i actually liked that better.near casino's and Mall. Great dining areas close by. 🌲🌲🌲🌲

Thank Rosy R
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Thank you for the great review, we're thrilled you enjoyed your vacation with us! We hope to see you again.

Whitby, Ontario, Canada
Reviewed 27 October 2016

Great place to stop over for one night. I suggest calling before arriving to confirm your booking if you book through a travel site. They didn't have our reservation and apparently this happened for family of ours too. Best continental breakfast!

Thank GottaLoveTrips

45 photos of this hotel

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Bathroom (4)
Room/Suite (6)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (20)
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Dining (3)
04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Smart Choice among Vancouver Area Hotels! Welcome to the Holiday Inn Express & Suites Surrey. Located just outside of Canada's third-largest city, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our hotel in Surrey stands out from the crowd of other British Columbia hotels. Business travelers appreciate our convenient on-site meeting facilities, perfect for a corporate briefing, training seminar or board meeting. Even more convenient is our Surrey hotel's unbeatable location near local business and corporations, with easy access to the Trans Canada Highway and big businesses in nearby Vancouver. Guests in town on vacation find our location among the best of British Columbia hotels. Because we are located just east of Vancouver, our hotel's guests can enjoy the attractions and shopping downtown without forsaking the charming rural pleasures located further inland. Surrey's numerous recreational parks and outdoor activities are a sign of what lies just minutes away after escaping the city. Stay Smart at the Holiday Inn Express Hotel & Suites Surrey, and you can relax in elegant rooms with stylish decor and modern amenities, including free high-speed, wireless Internet access and a mini fridge and microwave in all rooms. Impressive among Vancouver hotels, our amenities include an indoor pool, hot tub, sauna and Fitness Ctr. And enjoy a free breakfast with a view of woodlands and wildlife. ... more   less 

Additional Information about Holiday Inn Express & Suites Surrey

Address: 15808 | 104th Ave, Surrey, British Columbia V4N 5L2, Canada
Region: Canada > British Columbia > Surrey > Guildford
Price Range: $155 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Surrey 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Surrey Hotel Surrey
Holiday Inn Express And Suites Surrey
Holiday Inn Express Surrey
Holiday Inn Surrey
Hotel Style:
#3 Family Hotel in Surrey
#4 Romantic Hotel in Surrey
#6 Business Hotel in Surrey
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back - quiet, and nice wooded outlook”
IMUK, 5 Jul 2016 | Read review
“stay away, the four points across the street was great I'm told”
stevesZ2990MG, 5 Jul 2016 | Read review
“ask for a room on top floor if possible, or at least facing away from street.”
lulubelle45, 30 Sep 2015 | Read review
“Use your GPS.”
SURFERDON, 20 Sep 2015 | Read review
“You might ask the person at the desk.”
G7373KOmaryl, 17 Aug 2015 | Read review
5 of 5
US$114* /night
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Prices are for 1 room, 2 adults
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