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Holiday Inn Express & Suites Surrey, an IHG hotel

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15808 104th Ave, Surrey, British Columbia V4N 5L2 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$128
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Free cancellation until 24/03/22
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Traveller (42)
Room & Suite (53)
Dining (10)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Surrey, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 19 hotels in Surrey
Location
Cleanliness
Service
Value
The Smart Choice among Vancouver Area Hotels! Welcome to the Holiday Inn Express & Suites Surrey. Located just outside of Canada's third-largest city, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our hotel in Surrey stands out from the crowd of other British Columbia hotels. Conveniently located near local business and corporations, with easy access to the Trans Canada Highway and big businesses in nearby Vancouver or the Fraser Valley. Because we are located just east of Vancouver, our hotel's guests can enjoy the attractions and shopping downtown without forsaking the charming rural pleasures located further inland. Surrey's numerous recreational parks and outdoor activities are a sign of what lies just minutes away after escaping the city. Stay Smart at the Holiday Inn Express Hotel & Suites Surrey, and you can relax in newly renovated elegant rooms with stylish decor and modern amenities, including free high-speed, wireless Internet access and a mini fridge and microwave in all rooms. Please know that your safety and the safety of our staff is our highest priority - we ask that you not visit if you are ill - in the hotel extra measures have been taken to ensure a clean and safe environment. Amenities such as the pool, whirlpool and hot tub may be closed and breakfast is limited to a pre-ordered bagged option where you choose the items. Please note that we are currently renovating the hotel, though all possible measures are being taken to ensure a very low impact on our guests' stay. We look forward to when we may offer all of the amenities you have come to expect and enjoy in a fully refurbished property!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Convenience store
Newspaper
Parking
Wifi
Breakfast available
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Microwave
Cable / satellite TV
Bath / shower
Telephone
Clothes rack
Iron
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Filipino, Hindi

Location

Full view
278Reviews0Q+A60Room tips
Traveller rating
  • 127
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  • 28
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Popular mentions
Joyce C wrote a review Oct 2021
1 contribution
We were fortunate to find this property after the original hotel we booked gave away our handicap room. The staff was accommodating, understanding and extremely helpful. The rooms were clean, and the complimentary breakfast was perfect. I would recommend this property for anyone looking for a safe, clean place to stay. The staff ALL deserve kudos from the front desk, to the maids and the lovely ladies making breakfast. Top notch property.
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Date of stay: October 2021
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Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG hotel
Responded 1 Nov 2021
Excellent review, we are so happy to learn your stay was a success! The team takes great pride in providing a memorable, comfortable stay for our guests and it is always heartwarming to read reviews like yours. Thank you very much for taking the time to post your kind words, we hope we have the pleasure of welcoming you back!
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RobOnLocation wrote a review Oct 2021
Ottawa, Canada1654 contributions465 helpful votes
I stayed here for 3 nights while visiting Surrey, Langley, and Mission. This hotel is in a good location, right off the highway, but still quiet. The room I had was very clean and comfortable. The bed provided a good night sleep. The TV worked well and there was a fridge and microwave in the room. The breakfast buffet was good and plentiful. Some decent options for a free breakfast. The location is good, as it's just down the road from the shopping mall, plus lots of restaurants and gas stations nearby. I'd like to specifically mention Amanda at the front desk. She was very friendly and helpful. A real asset to the hotel. I had some free time and she suggested I visit the gardens at Bear Creek Park, which were beautiful and a nice way to spent a couple hours. The rest of the staff was good as well. The only negative I can mention is that I found the cost was a bit high for a Holiday Inn Express. Other than the cost, I would absolutely stay here again.
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Date of stay: September 2021
Rooms
Cleanliness
Service
1 Helpful vote
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Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG hotel
Responded 4 Oct 2021
Thank you for taking the time to share your positive experience, we truly appreciate your feedback on all aspects of your stay and the great score! Your kind words about Amanda will be shared, and we agree that she is a wonderful team member and is often a guest favourite. We hope we have the pleasure of welcoming you back the next time your journey leads you to our area.
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Brayden L wrote a review Jul 2021
Victoria, Canada25 contributions6 helpful votes
The staff as soon as I arrived weren’t friendly nor did they greet me. The entire hotel stunk of cow manure the room looked like it hadn’t been cleaned or covid sanitized. I was really upset about how I was treated and how the room wasn’t cleaned. I am a veteran and i have stayed in some wonderful holiday inns before but this one was utterly terrible. I had a very long flight and just wanted to get a key to my room as soon as possible Mandarin that couldn’t happen Do not waist your time. Or money And they do not have handicap parking. I am an amputee and I had to walk with my bags from the far end of the parking lot to get to the lobby
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Date of stay: July 2021Trip type: Travelled solo
Room Tip: Yes, book somewhere else
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Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG hotel
Responded 2 Aug 2021
Thank you for taking the time to post your experience at a hotel, guests' feedback is most valuable and we are sorry to learn that you had such an unpleasant experience at a property. First, before I proceed, let me please take this opportunity to thank you for your service. I invite you to reach out to me, Cheryl, directly at gm@hiesurrey.com to discuss this further as many details you offer are incongruent to our property. We have 4 large brightly marked handicapped parking spots near our entrance, one more than the the by-laws demand, and it is rare for them to be fully occupied. Our housekeeping team is repeatedly praised for the cleanliness of the property and the rooms and the friendliness of our front desk team is our guests' top comment. In an attempt to do some research we searched all bookings made from Jan. 1st of this year that contained the first name or last name matching your nickname and none were found. (we realize the booking may have been in someone else's name, we hoped we could track it down however and were unable to do so) The front desk team were asked if they recalled any such incident as I wished for more details but no one recalls anything like as described. It is heartbreaking to learn that you were treated in this manner and is absolutely imperative that it be respectfully resolved. It would be appreciated if you could provide more details directly to me so that we may solve this mystery and address all of your concerns. We take much pride in providing great stays for all our guests and wish to ensure your concerns are properly and fully handled. I do hope I hear from you.
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FrequentFlier1 wrote a review Aug 2020
Toronto46 contributions32 helpful votes
Nice hotel. Still under renovation but didn't interfere with stay. Being careful with Covid precautions including masks and separate bagged breakfasts. Very convenient location, close to highway and restaurants are a 5-10 minute drive. Had to request an iron due to Covid but had it for the duration of the stay.
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Date of stay: July 2020
Rooms
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Room Tip: Back of hotel was quiet
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Response from General Manager, Owner at Holiday Inn Express & Suites Surrey, an IHG hotel
Responded 31 Aug 2020
Thank you for taking the time to post your positive experience, we are thrilled you had a nice stay! It is comforting to know that the renovations aren't causing a big inconvenience to our guests and that the safety protocols in place are such that our guests feel safe and comfortable. We have put back all irons and boards in the rooms due to other guests and yourself feeling inconvenienced by their removal and are taking all steps to disinfect them during cleaning, we were quite surprised they were so well used so we learned something during this process! We do hope to see you again if your travel plans bring you back to our area, hopefully all renovations will be complete and you can enjoy a fully refreshed product.
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Sherri4570 wrote a review Nov 2019
Stoney Creek, Canada15 contributions2 helpful votes
Stayed here for a week while visiting friends and everything was great. The complimentary daily breakfast was delicious and a great way to stay our day. They are remodeling but you wouldn't know it as everything was clean and quiet. The staff was very helpful and friendly and provided advise on where to go and what to see (thanks Lance). We will definately stay here again
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Date of stay: October 2019Trip type: Travelled with friends
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PRICE RANGE
US$98 - US$216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites surrey hotel surrey, holiday inn express and suites surrey, holiday inn express surrey, holiday inn surrey
LOCATION
CanadaBritish ColumbiaSurreyGuildford
NUMBER OF ROOMS
85
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Frequently Asked Questions about Holiday Inn Express & Suites Surrey, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Surrey, an IHG hotel?
Nearby attractions include Meta Games and Collectibles (1.2 km).
What are some of the property amenities at Holiday Inn Express & Suites Surrey, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Holiday Inn Express & Suites Surrey, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Surrey, an IHG hotel?
Guests can enjoy free breakfast and complimentary tea during their stay.
Is parking available at Holiday Inn Express & Suites Surrey, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Surrey, an IHG hotel?
Conveniently located restaurants include Sushi California, The Taphouse Guildford, and Fresh Restaurant.
Are there opportunities to exercise at Holiday Inn Express & Suites Surrey, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Does Holiday Inn Express & Suites Surrey, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express & Suites Surrey, an IHG hotel?
The staff speaks multiple languages, including English, Hindi, and Filipino.
Are there any historical sites close to Holiday Inn Express & Suites Surrey, an IHG hotel?
Many travellers enjoy visiting Fort Langley National Historic Site (15.4 km), Historic Stewart Farm (14.6 km), and Ceperley House (14.5 km).
Is Holiday Inn Express & Suites Surrey, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.