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Holiday Inn Express & Suites Surrey

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#8 of 18 Hotels in Surrey
Certificate of Excellence
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225 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Reviewed 27 March 2015

I enjoyed my stay. First it was clean and friendly. Desk let me use staff room microwave to warm up pizza and that's always appreciated. I like that I could walk to restaurants , Tim Hortons and a grocery store for a 3 day stay. It's a drive to anywhere in Surrey so you need a car, otherwise transportation is...

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Helpful?
Thank Promart1
Albuquerque, New Mexico
Reviewed 26 March 2015

Starting with the positives : The staff was very pleasant and professional. An attaboy for that. The breakfast started at 6:00 am. I like that. Housekeeping was fine. Good for that. I must say the breakfast was the worst HIE breakfast I've had. Dried out food. Sausage that was like shoe leather. No buns Monday. Tuesday they were something weird....

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1Thank pestpilot
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Starting your review with the positives was lovely, thank you very much for your kind comments regarding our front line staff and the housekeeping department. I truly appreciate you sharing your comments regarding breakfast, I do know there was an issue with the supplier of our cinnamon buns and an alternative was necessary for a couple of days, I am...

Vancouver, Canada
Reviewed 25 March 2015

The gentleman that checked us in was super friendly, funny and helpful. There was a kids hockey group staying there that night so the last available room was a king size accessible room. It was very large and clean. The room had a microwave and mini fridge as well as a coffee maker and large desk in the corner. Hotel...

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Helpful?
Thank Kelly D
Scottsdale
Reviewed 22 March 2015

Here is a hotel that knows how to host and manage the property in a perfect way. First off: the building - though not new - is kept in perfect condition and it feels new. This is the first sign of excellent management. The front desk staff was super polite and super helpful. The breakfast service was very good. Coffee...

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Thank I-HATE-DISHONESTY
Victoria, Canada
Reviewed 9 March 2015

We stayed at the HIE in Surrey from 6-8 March 2015 for business purposes. This hotel met our needs and the service exceeded our requirements. Their conference room was an excellent venue which provided privacy, necessary security and accessibility to bring our materials and equipment from the parking lot. The breakfast room is spacious and offers a variety of tasty...

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Thank Patrick L
Vancouver, Canada
Reviewed 2 March 2015

I have stayed at this location several times while on business in the area. While HIE is a more basic hotel offering, this location has consistently clean and comfortable rooms. The staff really sets themselves apart, very friendly and always ready to offer suggestions or directions for the local area.

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Helpful?
Thank scbcme
vernon
Reviewed 12 February 2015

I read some of the reviews and was surprised i found this hotel excellent traveled business but also had daughter baby and elder mother front desk was personable extremely helpful and i enjoyed my stay clean rooms and very nice breakfast i travel alot and was surprised at the variety of breakfast items i would stay here again. I would...

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Thank okibVernon
Surrey, Canada
Reviewed 6 February 2015

The Holiday Inn is just a small step up compared to the Coast Surrey Guildford Hotel across the street - their breakfast is better than the other hotel is offering. It's also more expensive. For the rest ... what can I say. Same flat screen tv, same small fridge, same small coffee maker, same not-really-drinkable-coffee in your room. The room...

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Helpful?
Thank Ioana_D_Canada
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

I don't think any business wishes to be considered "just" a business, it appears by your experience more effort is needed to impress. We appreciate you sharing your thoughts and experience and thank you for taking the time to do so, your review will provide inspiration to go that extra mile in order to earn a better than average review....

Wilmington, Delaware
Reviewed 20 January 2015 via mobile

This property is conveniently located off a major route. However, the route has a toll bridge, so it is cheaper to select a less direct route to get to surrounding areas like Vancouver. The staff are generally not very helpful, other than the female there during the evening. The guys there during the day are not forthcoming with extra supplies...

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Helpful?
Thank Courtney M
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

I honestly am in shock, "friendly and helpful" are two of the top comments I get from our guests regarding our staff. I am so very sorry that your experience was in such contrast to the normal great service our guests have come to appreciate and expect! Please know that this will be thoroughly researched as I cannot imagine what...

Edmonton, Canada
Reviewed 9 January 2015

We were down on the coast to celebrate with family. We found this hotel centrally located between all the places we had to go. It is also very close to the Guilford Mall and several restuarants. It is located right off the hwy 1. Easy to get all over the cities. Surrey, Langley, Delta, New West, Vancouver or the island...

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Helpful?
Thank Michelle60_11
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review

Your kind words truly made us all smile, thank you so very much for the 5/5 rating and sharing your great review! This was the best way to kick off 2015 and inspires all of us further to strive to always deserve this heart-warming commendation. We hope to see you again very soon! Cheryl N General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Smart Choice among Vancouver Area Hotels! Welcome to the Holiday Inn Express & Suites Surrey. Located just outside of Canada's third-largest city, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our hotel in Surrey stands out from the crowd of other British Columbia hotels. Business travelers appreciate our convenient on-site meeting facilities, perfect for a corporate briefing, training seminar or board meeting. Even more convenient is our Surrey hotel's unbeatable location near local business and corporations, with easy access to the Trans Canada Highway and big businesses in nearby Vancouver. Guests in town on vacation find our location among the best of British Columbia hotels. Because we are located just east of Vancouver, our hotel's guests can enjoy the attractions and shopping downtown without forsaking the charming rural pleasures located further inland. Surrey's numerous recreational parks and outdoor activities are a sign of what lies just minutes away after escaping the city. Stay Smart at the Holiday Inn Express Hotel & Suites Surrey, and you can relax in elegant rooms with stylish decor and modern amenities, including free high-speed, wireless Internet access and a mini fridge and microwave in all rooms. Impressive among Vancouver hotels, our amenities include an indoor pool, hot tub, sauna and Fitness Ctr. And enjoy a free breakfast with a view of woodlands and wildlife. ... more   less 

Additional Information about Holiday Inn Express & Suites Surrey

Address: 15808 | 104th Ave, Surrey, British Columbia V4N 5L2, Canada
Region: Canada > British Columbia > Surrey > Guildford
Price Range: $118 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Surrey 2.5*
Number of rooms: 85
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Also Known As:
Holiday Inn Express And Suites Surrey
Holiday Inn Express & Suites Surrey Hotel Surrey
Holiday Inn Express Surrey
Holiday Inn Surrey
Hotel Style:
#3 Family Hotel in Surrey
#4 Romantic Hotel in Surrey
#6 Business Hotel in Surrey
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back - quiet, and nice wooded outlook”
 of 5 bubbles IMUK, 5 Jul 2016 | Read review
“stay away, the four points across the street was great I'm told”
 of 5 bubbles stevesZ2990MG, 5 Jul 2016 | Read review
“ask for a room on top floor if possible, or at least facing away from street.”
 of 5 bubbles lulubelle45, 30 Sep 2015 | Read review
“Use your GPS.”
 of 5 bubbles SURFERDON, 20 Sep 2015 | Read review
“You might ask the person at the desk.”
 of 5 bubbles G7373KOmaryl, 17 Aug 2015 | Read review
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