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We just spent the weekend at Glacier Suites with our two kids and were very happy with the hotel and our whole visit. The staff who met us on the Friday evening were very friendly as we were quite weary from our drive - we...More
Response from watertonalberta, Manager at Waterton Glacier SuitesResponded 3 weeks ago
So first of all, there must have been a miscommunication when we booked over the phone because we were under the impression the room would be much bigger and have sleeping options for up to 6 people. We checked in and there's one bed and...More
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Response from watertonalberta, Owner at Waterton Glacier SuitesResponded 27 August 2017
I want to start by apologizing for your negative experience on your big day! That should never happen. I am sorry for the confusion when booking however we do have images,room layout with square footage of each of the three room types on our website....More
Absolutely disappointed! We were so much looking forward to our trip to Waterton and we thought we were lucky to get a family room in this hotel. We paid lots of money $1,208!!! And we were hoping to get a decent service at least.
Response from watertonalberta, General Manager at Waterton Glacier SuitesResponded 23 August 2017
I am so sorry for your negative experience. Check in time is 4:00pm and i am so sorry your room was not ready early. We have two chairs on every balcony, i am so sorry your room only had one, mistakes are made sometimes however...More
5th stay here and service has plummeted and suites are shabby. Both front desk managers were rude and robotic. We stayed for 3 nights. Day 2 room service was in late evening and no room service on day 3. On check out manager chose to...More
Response from watertonalberta, Owner at Waterton Glacier SuitesResponded 23 August 2017
I am so sorry for your negative experience! As you have stayed here before you know that is not the norm. I will speak to the manager at the hotel as that is not how we do business. I did not get a notice of...More
We loved Waterton National Park and thought the Watertown Glacier Suites seemed to be one of the nicest places to stay in town. We had a large room with one queen size bed on the second floor. There is no elevator, but the staff did...More
US$106 - US$260 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Canadian Rockies >
Waterton Lakes National Park
Also Known As
Waterton Glacier Hotel Waterton Lakes National Park ,
Response from watertonalberta | Property representative |
Hello - The Waterton Glacier Suites is not located on the lake. None of our rooms are lakefront, we are located in the center of the village. The only hotel located on the lake is the Bayshore Inn Resort & Spa.
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"Second floor lofts all have a good view of the mountain"