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Brentwood Bay Resort & Spa

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Brentwood Bay Resort & Spa
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649 Reviews from our TripAdvisor Community

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Showing 636: English reviews
Courtenay, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 February 2014

We were very impressed with 5 star treatment we recieved at the BWB resort. The complimentary glass of sparkling wine during our check-in was a delight, then topped off by a complimentary room upgrade. The hotel room was modern and deluxe. The bathroom like a spa and we had a fabulous view of the Brentwood Bay. We are already planning... More 

Helpful?
Thank dadelo
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this review

I am trilled to learn about your wonderful experience dadelo! We are so lucky to have such a stunning location and we do our very best to ensure our service matches. We are looking forward to welcoming you back to the resort in March! All the best, Natasha Richardson, General Manager More 

Sooke, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2014

I would highly recommend this establishment. The entire experience was outstanding. The fine detail and thought put into this resort followed with amazing customer service, excellent. We can not wait to stay here again.

Helpful?
1 Thank MichaelTammy
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this review

We cannot wait to welcome you again MichaelTammy! Thank you so much for the wonderful review. We are thrilled you had such a delightful time. Until next time, Natasha Richardson, General Manager More 

Calgary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 January 2014

I just stayed here for two nights and was incredibly impressed. Gina at the front desk was sweet and went above and beyond. The room was gorgeous with floor to vaulted ceiling views of the bay and the washroom was very spa like. The room was very clean and well equipped with everything you could need or want. I ordered... More 

Helpful?
1 Thank CalgaryTraveljunkies
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this review

Thank you so much for your glowing compliments CalgaryTraveljunkies! I am looking forward to sharing your review with the team, especially Gina and Alisa! They will both be so thrilled to read your wonderful feedback. We hope you will coming back to visit us very soon! All the best, Natasha Richardson, General Manager More 

Victoria, BC
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 January 2014

We spent two nights at this beautiful resort and were very impressed with the quality of the service and surroundings - from the sparkling wine provided at check in, floor to ceiling windows overlooking the marina and bay, tasteful art and high quality linens and amenities to the extensive wine list and tasty sushi. Therapeutic massage at the spa was... More 

Helpful?
1 Thank lozzz
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this review

We are so glad you enjoyed your recent stay with us Iozzz! Thank you for the wonderful compliments. We are very proud of our stunning resort and work hard to ensure we offer our guests exceptional service and standards through every moment of their stay. Your comments about breakfast are not picky at all. Thank you for letting us know.... More 

Victoria, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 January 2014

Absolutely beautiful resort. Worth the $$$ if you want to be removed from the city an looking for peace and quiet and relaxation. Loved the spa and the outdoor pool. Pub inside the hotel was awesome. There are spa resorts on the Island here that could learn a thing or two about what exceptional first class service looks like.

Helpful?
2 Thank Ashleyplecas
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this review

Thank you so much for your wonderful review Ashleyplecas! We are very proud of our beautiful property and do our very best to offer our guests service that matches that beauty. We are thrilled you had such a wonderful time and look forward to welcoming you back to stay with us very soon! All the best, Natasha Richardson, General Manager More 

Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 January 2014

Stayed here for two nights midweek in december. Front desk staff were amazing! offered us sparkling wine upon check in, and escorted us to our room and showed us where everything was. The in room amenites were top notch and so was the view. We stayed in a standard Ocean Suite and it was perfect for us. We ate in... More 

Helpful?
1 Thank Blueberrii
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this review

We are so thrilled to read about your recent stay with us Blueberrii. I am so glad you were able to enjoy all of what our beautiful resort has to offer. We hope you always choose to stay with us when you are in the area. We look forward to welcoming you very soon! All the best, Natasha Richardson, General... More 

Acapulco, Mexico
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 January 2014

I just sent a detailed email to the resort informing them of the rather rude and dismissive treatment we received around the checkout time and thought I may as well add in a review while I'm at it. Everything had been fine with our stay until I got a call from front desk asking me if we needed a late... More 

Helpful?
4 Thank leanne d
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this review

Thank you for your review leanne d. I am very sorry to learn about how your experience with us ended. Your detailed feedback has given us many points, which will be extremely useful as we work towards offering an exemplary experience to every guest who joins us. Our check-in time is 3:00 PM and our housekeeping team has to work... More 

Victoria, BC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 January 2014

I booked a New Year's Eve at this resort. I stayed at this place once before and had a good experience. However, my experience this time was poor. Bottom of the barrel. Upon checking in, I asked about the pub and restaurant hours for meal times. I was informed due to the New Year's Eve celebration both facilities have limited... More 

Helpful?
5 Thank josephvictoria
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this review

Thank you so much for your feedback Josephvictoria. I am so sorry to hear that our New Years events impacted your stay so negatively. The event in the pub does get loud and go past midnight. I do admit that the base was particularly loud this year and we are evaluating who we will invite to entertain our guests in... More 

Richmond, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 December 2013

We really enjoyed our stay at the Brentwood Bay, the rooms were very nice and quiet. The seagrille restaurant and the bar was exceptional! We also recommend the room service which was wonderful! We very much enjoyed the food and the service was exceptional!

Helpful?
1 Thank m s
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this review

m s, we are so happy to hear you enjoyed your recent stay with us! I have to agree, room service is a wonderful way to go at Brentwood Bay. Nothing beats breakfast in bed with that stunning view! We hope you join us again very soon! All the best, Natasha Richardson, General Manager More 

Winnipeg, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 December 2013

My boyfriend and I were coming from out of town to celebrate Christmas with my family. We decided to stay at a hotel to give ourselves a break from all the holiday excitement. We originally booked our hotel for 3 nights, but after the first day, we asked if we could stay for another 3, so we wound up staying... More 

Helpful?
2 Thank christina_liane
Natasha R, General Manager at Brentwood Bay Resort & Spa, responded to this review

I am thrilled to ready about your wonderful experience with us over Christmas christina_liane! From myself and the team, especially our wonderful Sushi Chef, Sean, you are so welcome. We look forward to welcoming you back to us in the near future we hope! All the best, Natasha Richardson, General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Brentwood Pub
Brentwood Pub
Cuisines: Bar, Pub, Canadian
Seagrille
Seagrille
Cuisines: Canadian, Seafood
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located on pristine Brentwood Bay, in the heart of Victoria's wine country, minutes from Butchart Gardens and with easy access to Downtown Victoria and the Airport, this boutique hotel is a 5-star luxury resort with contemporary west coast flair. Each elegant Ocean Suite features king beds, spa-like bathrooms, romantic fireplaces and stunning ocean views. Simple, intimate and relaxing… indulge in a true state of bliss at Vancouver Island’s finest spa & culinary resort destination. We’re not a million miles away, it just feels like it! ... more   less 

Additional Information about Brentwood Bay Resort & Spa

Address: 849 Verdier Ave | Brentwood Bay, Central Saanich, British Columbia V8M 1C5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Central Saanich
Price Range: $154 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Brentwood Bay Resort & Spa 4.5*
Number of rooms: 34
Reservation Options:
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Also Known As:
Brentwood Bay Hotel Brentwood Bay
Brentwood Bay Resort And Spa
Brentwood Bay Inn
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Questions & Answers

Here's what travellers have asked, with answers from Brentwood Bay Resort & Spa staff and other travellers.
3 questions
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Grants Pass,OR
over a year ago
Maple Ridge, Canada
over a year ago

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Questions? Get answers from Brentwood Bay Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were just there for dinner”
 of 5 bubbles NeilB776, 27 Nov 2016 | Read review
“There is a room with a balcony hot tub. We didn't stay in it; but that's my plan for next visit!”
 of 5 bubbles Jess699, 11 Nov 2016 | Read review
“If possible, ask for a room on a higher floor as the view is really pretty.”
 of 5 bubbles 938barbg, 7 Nov 2016 | Read review
“Quiet ... ground floor overlooking pool and ocean.”
 of 5 bubbles magnoliapetal, 3 Nov 2016 | Read review
“All rooms face ocean, quiet locale so no noise worries there, main floor rooms have direct access to the pool/hot tub area”
 of 5 bubbles bakedtomato, 13 Oct 2016 | Read review
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