Mercure Bristol Grand Hotel
Broad Street, Bristol BS1 2EL England
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About
#42 of 48 hotels in Bristol
Location
Cleanliness
Service
Value
The Mercure Bristol Grand Hotel is a magnificent Victorian building in the heart of Bristol, close to the city's Temple Meads railway station. The Grand Hotel is an elegant, convenient base from which to explore Bristol's rich history. Local attractions include Brunel's engineering masterpieces, the ancient cathedral, and one of the region's finest shopping malls.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Newspaper
Car park
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Russian, Spanish
Location
100Great for walkers
Grade: 100 out of 100
243Restaurantswithin 0.5 km
98Attractionswithin 0.5 km
Contact
Broad Street, Bristol BS1 2EL England
Getting there
Car HireSee all Bristol car hire
Nearby restaurants
Taste of Napoli
211 reviews5 minItalian
Turtle Bay Bristol Broad Quay
4,260 reviews5 minCaribbean
Matina
338 reviews2 minFast food
Revolution
1,452 reviews3 minAmerican
See all nearby restaurantsNearby attractions
Whistle Punks Urban Axe Throwing
648 reviews2 minGame & Entertainment Centres
Smoke & Mirrors Comedy & Magic Theatre Pub
1,636 reviews6 minTheatres
Blame Gloria Bristol
186 reviews2 minBars & Clubs
Felson's Cocktail Lounge & Stick Hall
115 reviews2 minBars & Clubs
See all nearby attractions1395Reviews31Q+A100Room tips
Reviews
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Most Recent
Avoid the car park, daughters car was broken into & it looks like it’s a common occurrence as lots of smashed windows & glass visible on the ground! Hotel will not take responsibility if this happens!
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Avoid this hotel! Our stay at the Grand Mercure was extremely disappointing. Check-in is advertised for 3pm, however, we weren't able to check in until gone 4pm which made us late for our meal reservations. The room had clearly been rushed and to say it was unclean would be an understatement. There were stains all on the carpets, walls and ceilings. I have attached a few images to highlight these points, although, they're only a snippet to the incredibly low standards of the room as there were further issues such as; the iron being damaged, the broken TV remote, and the list could go on. I have stayed at the hotel on multiple occasions before and I definitely won't be returning again. I have attempted to get in touch with the hotel and after numerous emails over the past 2 months they have ignored all my emails. Although, they had no issues in responding to my emails when they wanted my money. As stated at the beginning of the review, avoid this hotel and spend your money elsewhere!…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Beautifully presented hotel, our room was huge with lighting only at one end which made chilling on the sofa a gloomy affair, a standard lamp in the corner would have helped immensely. Breakfast was great, hot, plentiful, all the options you could wish for. Evening meal not fabulous, about what you'd expect at a Weatherspoons or other chain food pub. Certainly not inedible but not great. We had two nights mid week and slept well without any disturbance and our window was onto the street (which is fairly quiet.) I would stay again for sure but probably go out for dinner.
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Paper thin walls and dirty room. There was alcohol from the previous guests left and the bathroom had not been cleaned well. The walls are paper thin and next door was blaring their telly until 1am. Really disappointed with our stay. Reception was not interested in the feedback. The staff however at breakfast were kind.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Good: staff, decor, clean, accessorised bedrooms - everything you need. Bad: mattress as hard as the floor, pillows not soft, something that sounded like a helicopter outside bedroom window ALL night (likely heat/aircon system), lack of plant based options on offer on breakfast buffets.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahesh Jay, General Manager at Mercure Bristol Grand Hotel
Responded 2 weeks ago
Hi there, Thanks for sharing your review. We appreciate your thumbs up for our amazing team and high standards, but we regret that your stay didn't quite hit the mark. We feel we provide good quality mattresses and pillows for our guests’ comfort, however, we do understand that due to personal preferences, this is not always the case, nevertheless, we have noted your feedback and will be considering it. Also, we're sorry if you were disturbed and regret that you didn't let us know of this at the time so that we could have found a comfortable solution. Moreover, sorry to hear breakfast wasn't entirely as you'd hoped. We are continually trying to improve the variety and quality of food items that we offer and would love to hear any suggestions which you may have on your next visit. We look forward to seeing you again on your next trip to Bristol, Cheers, Mahesh, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where to start? The view from our room was onto a space between the buildings wherein was fixed a net to deter birds.Several had been caught in the net and just skeletons remained.Disgusting my 9yo commented. The room was painted a dark colour and with little natural light and poor room lighting was like a dungeon.The sofa bed provided for our child was poor, and you could feel the springs through the mattress. The water was lukewarm and the basin tap stiff. I reported this to a member of staff on checkout and was met with disinterest. Throughout our stay one of the two lifts was out of order resulting in longer waits Be warned do not stay at this hotel
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahesh Jay, General Manager at Mercure Bristol Grand Hotel
Responded 2 weeks ago
Hi there, Thanks for taking the time to give us your feedback. We're very sorry to hear that you weren't completely happy with your room and apologise for the issue with the water. We regret that you didn't let us know of these issues as soon as you noticed them so that we may have found a comfortable solution. We also regret that you felt our service fell below the standards expected of us and assure you we will address this with our team, thank you for letting us know. We hope that you will choose to revisit us. Best regards, Mahesh, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While an attempt at refurbishment has been made in recent years, there’s no hiding a sense of tardiness about the place. The peep hole in my room’s door was missing, so had been stuffed with some paper. The box under my mattress was several inches wider than it should have been. The bathroom had seen better days, too. And I had been given an upgrade! None of that would matter too much, but the bedroom door was also a little stiff, meaning it needed a light tug to close properly. I did this every time I left my room, but housecleaning didn’t, meaning I twice arrived back to find the door left ajar. Fortunately nothing was stolen. I informed the front desk after the first occurrence, but clearly this made little difference. Staff were friendly and polite, but overall I leave feeling massively underwhelmed. Will look elsewhere next time I’m in Bristol.…
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Date of stay: February 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahesh Jay, General Manager at Mercure Bristol Grand Hotel
Responded 2 weeks ago
Hi Robert, Thanks for sharing your experience with us. We're pleased to hear you found our team to be friendly and polite, however, we're sorry that not everything hit the spot. Our hotel is set in a historic grade II listed building and whilst we try to retain it's original charm, we do understand the need for maintenance; rest assured, we have noted your comments for future improvements. Furthermore, thanks so much for notifying our team of the issues. We hope to welcome you again in the future. All the best. Mahesh, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed twice at this hotel in February 2023. Its location is perfect for us and our room was adequate. Our first stay had a decent view on the second floor but our second was on the first floor and was limited. Rooms have no info on Tv, air conditioning, bar and restaurant menu and we were on our last day before we read the cards on the door re reusing your towels for 100 reward points. Food in restaurant at breakfast was at best luke warm in common with many other hotels. I expect Accor hotels to be better. The best thing by far about this hotel is the staff. From reception on arrival to bar and restaurant staff and cleaners they are smiling, efficient and helpful. Thank you. We’ll be back.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Mahesh Jay, General Manager at Mercure Bristol Grand Hotel
Responded 3 weeks ago
Hi there, Thanks for sharing your review. We are always delighted to welcome back a familiar face and are glad that you had another pleasant experience with us. It is nice to know that our location was just what you were looking for and that our team pulled out all stops and gave you a fab time here. We'll be sure to pass on your kind comments to them. We're sorry that you found your food to be a bit cold and regret that you didn't tell our restaurant team of this immediately, as they would happily warm found a solution. We're also sorry for the issues you mention; our team are always on hand to assist or for any additional information needed. We look forward to seeing you again on your next trip to Bristol, Cheers, Mahesh, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Potters Bar Gnome wrote a review Feb 2023
Potters Bar, United Kingdom123 contributions89 helpful votes
We booked this hotel from pictures online because we could see a swimming pool. There isn't one,we complained to the receptionist. As did 2 other men who were stood in the main lobby in shorts holding towels. It's such a shame because a pool would really set this hotel apart from similar ones That said everything else was good. Our room, the bar, breakfast and the location.We liked it all
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: The parking is very good here. Its close by and easy to sort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahesh Jay, General Manager at Mercure Bristol Grand Hotel
Responded 3 weeks ago
Hi there, Thanks for sharing your review. It's great to know our location got your thumbs up, but we're sorry your expectations weren't completely met. Although there used to be a pool, it has been closed for a while and we've done our best to remove all advertising about it online. We're sorry if you were misled by some out-of-date information out there and we thank you for bringing it to our attention so we can investigate. Nonetheless, we're happy you had a comfy stay and that the rest of our hotel ticked all the boxes for you. We look forward to seeing you again on your next trip to Bristol. Cheers, Mahesh, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After reading the reviews I nearly cancelled but was super impressed with the rooms ( we had two rooms) and breakfast. Brilliant location, everything was really clean. Breakfast was freshly cooked and continually topped up. The staff were not over friendly but that’s okay - they were polite and efficient- it was clear everyone worked hard
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Groupon deal is good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Mahesh Jay, General Manager at Mercure Bristol Grand Hotel
Responded 3 weeks ago
Hi there, Thanks for the great feedback We take pride in our facilities and really appreciate your acknowledgement of this. It's also great to know that our tasty and varied breakfast buffet helped start your day just right. We look forward to welcoming you back. Best wishes, Mahesh, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$96 - US$171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand, bristol hotel bristol, thistle hotel bristol
FORMERLY KNOWN AS
The Grand Hotel
LOCATION
United KingdomEnglandBristolOld City
NUMBER OF ROOMS
186
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Claim Your ListingMERCURE BRISTOL GRAND HOTEL: UPDATED 2023 Reviews, Price Comparison and 744 Photos (England) - Tripadvisor
Frequently Asked Questions about Mercure Bristol Grand Hotel
Which popular attractions are close to Mercure Bristol Grand Hotel?
Nearby attractions include Whistle Punks Urban Axe Throwing (0.09 km), Smoke & Mirrors Comedy & Magic Theatre Pub (0.5 km), and Blame Gloria Bristol (0.09 km).
What are some of the property amenities at Mercure Bristol Grand Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Bristol Grand Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Mercure Bristol Grand Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Mercure Bristol Grand Hotel?
Conveniently located restaurants include Taste of Napoli, Turtle Bay Bristol Broad Quay, and Matina.
Is Mercure Bristol Grand Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Bristol.
Are any cleaning services offered at Mercure Bristol Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Bristol Grand Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Bristol Grand Hotel?
The staff speaks multiple languages, including English, Spanish, and Russian.
Are there any historical sites close to Mercure Bristol Grand Hotel?
Many travellers enjoy visiting John Wesley's New Room (0.4 km), St Mary Redcliffe Church (0.8 km), and Cabot Tower (1.0 km).
Is Mercure Bristol Grand Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.