The room was spotless and comfortable, the breakfast was excellent and most important of all, the service - from the receptionists to the restaurant staff and cleaning staff - was outstanding. Everyone was so friendly and welcoming. Far, far better than some higher priced options in Bristol.
A typical non-descript modern building from the outside the Hilton Garden Inn is very convenient for Temple Meads station (just a five minute stroll) and a little further from the harbour's lively facilities and the Town Centre, all in all around fifteen minutes walk from Central Boulelvard. Once inside the modern theme continued and we had a very friendly greeting on checking in and our room was ready although we were a little early. Our room (510) on the top floor was overlooking Temple Gardens and was quiet (probably much more so than rooms on the main road side), bright and modern with all the amenities expected for a City break. It looked as if it had been refurbished quite recently and everything was neat and tidy and the bathroom had an excellent shower. With a fridge, safe and tea and coffee making facilities facilities it had all you might really need. The bed was extremely comfortable although the room was not that large but ideal as a base. The lifts were efficient and breakfast was taken on the ground floor restaurant and with lovely weather it was possible to eat on the outside terrace. It was so nice to be able to go back to having a breakfast buffet and people were being sensible all round. We did not eat in the hotel at lunch or dinner as there are so many excellent restaurants in this charming City. The Hilton Garden Inn is an ideal place for a short stay break in Bristol and we would not hesitate in staying again if we are in town again.…
Stayed here for one night on business. Rooms small and cold. Breakfast down there with the worst. Another restaurant that cannot cook bacon and scrambled eggs that just did not taste or smell right. I will look elsewhere on my next stay in Bristol
Great hotel which is well located in the center of the city, a short 5 min walk to some great restaurants. From the moment I stepped into the hotel the staff we super friendly and accommodating. Breakfast was excellent and had a wide offering of food. With special thanks to Peter and Victoria who made my stay feel extra special.
We chose the location due it being near to the river and St Nicholas Market. The Hotel was great as were all the staff we came into contact with. We higly recommend the Hilton Garden if you're looking for somewhere to stay in this part of Bristol
Lovely hotel. Buffet breakfast was spot on, rooms clean, staff friendly. We had late check out and a bottle of Prosecco and it was delightful. Only negative comment I would say is the parking, the hotel’s car park was full so we had to park down the road which was free until 8am the next day, meaning we had to set alarm for 8 to make sure we paid for parking
Hotel offers a secure luggage drop where you can leave any suitcases there on the day of departure. Would not recommend, they are not checking tickets and handing out cases to anyone without confirming it is the correct case. I now have another person's case and the staff are being extremely unhelpful with trying to reunite me with my correct case. The staff do not answer the phone when calling as soon as I state my name and what I am calling for and are impossible to get a response over email.
Great customer service and food was good , great location and parking, parking spots are limited though. Room and bathroom was comfortable and clean. The charge per night for the south was reasonable .
Real mixed bag with this hotel. Staff are friendly, food is ok. The atmosphere is relaxed and I really like the environment. The room isn’t perfect and there are some improvements to be made as pictured. The breakfast buffet needs some work. Fried eggs have a rubber like skin, scrambled eggs are are dark yellow and dry and the hash browns must’ve sat there for an hour under the heat lamps. For £16.95pp it’s not good value given the quality. With better quality, the price is right given the variety.
This is my first time in a Hilton & right from the get go when checking in I felt welcomed & truly valued as a customer. Mike served me & nothing was too much trouble. He told me all about the amazing reward scheme & even helped me load the app onto my phone. I used to train individuals in the art of customer service & Mike just gets it, he comes across as genuine & sincere & is an absolute asset to the hotel.
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