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University Arms Hotel, Autograph Collection

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Regent Street, Cambridge CB2 1AD England
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Traveller (336)
Room & Suite (142)
Dining (60)

About

#10 of 35 hotels in Cambridge
Location
Cleanliness
Service
Value
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Bicycles available
Walking tours
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Taxi service
Banquet room
Meeting rooms
Facial treatments
Full body massage
Massage
Neck massage
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English
Hotel links
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489Reviews4Q+A74Room tips
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Pam S wrote a review 6 Jun
44 contributions1 helpful vote
+1
Excellent service, every member of the staff are wonderful from the check in desk to the restaurant and housekeeping! The room was beautiful with a view over the park, quiet and comfortable. Delicious breakfast and dinner. On-site parking was worth the extra cost. We enjoyed a complimentary bottle of champagne upon our arrival - thank you.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 2 days ago
Dear O6753YSpams, Thank you for taking the time to share your review following your recent stay with us at University Arms. I am delighted to hear that you enjoyed your recent stay with us and thank you for your positive comments about the room, the food and especially about the staff. We are looking forward to welcoming you back soon! Kind regards, Ian James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark C wrote a review May 2023
London, United Kingdom77 contributions34 helpful votes
Just had a great weekend break here. Very comfortable room, good dining and great staff. Excellent location for the city centre. We came by train as parking a car (and getting round Cambridge by car) is challenging. Our room had a park view, across Parker’s Piece, recommended.
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: Avoid coming by car, general tip for Cambridge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 1 week ago
Dear 238markc, Thank you for taking the time to share your review following your recent stay with us at University Arms. I am very pleased to hear that you enjoyed your recent stay with us and thank you for your kind comments. We are looking forward to welcoming you back in a near future. Kind regards, Ian James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Meander31949257671 wrote a review May 2023
2 contributions
An excellent hotel overall in a good position with very helpful staff. On one morning they struggled with the busy period and as a result breakfast was a bit shambolic but this was a one off. We had a nice cosy room but could have done with more storage space. Overall we would be happy to stay in this hotel again.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 1 week ago
Dear Meander31949257671, Thank you for taking the time to share your review following your recent stay with us at University Arms. I am very pleased to hear that you enjoyed your recent stay with us and thank you for your kind comments. We are looking forward to welcoming you back in a near future. Kind regards, Ian James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Botan wrote a review May 2023
2 contributions
Fantastic Hotel - also a big shout out to Francesco at the restaurant, what an extraordinarily and helpful person he was, really made my trip! Location is also ideal, the decor of the hotel is lovely, in sum a place to stay.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 3 weeks ago
Dear botanc648, Thank you for taking the time to share your feedback following your recent stay at University Arms. I'm pleased to hear that you enjoyed your stay with us and thank you for the kind comments, specially about Francesco. We are looking forward to welcoming you back soon. Kind regards, Ian James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rav1oli wrote a review May 2023
London, United Kingdom228 contributions13 helpful votes
Beautiful hotel in this historic building with many original features. Perfectly situated adjacent to the park with beautiful views from some rooms and the breakfast area. The hotel is centrally located for social outings.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 3 weeks ago
Dear rav1oli, Thank you for taking the time to share your feedback following your recent stay at University Arms. I'm glad to hear that you enjoyed your stay with us and thank you for the positive review. We are looking forward to welcoming you back soon. Kind regards, Ian James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Larioja1994 wrote a review Apr 2023
Atchison, Kansas160 contributions16 helpful votes
+1
Absolutely the best hotel in Cambridge. Centrally located. Easy to get around. Wonderful front desk staff. The Parker Tavern has amazing staff with a wonderful since of humor. Good breakfast serving nice strong coffee. Dinner is wonderful, and Afternoon Tea is worth a pleasant two hour relaxing time in the Library.
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Would recommend booking your dinner on the weekends.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Adam T wrote a review Apr 2023
York, United Kingdom864 contributions369 helpful votes
We had a brilliant stay in Cambridge at the University Arms, in spite of a few hiccups. The staff at the front desk were lovely and the car port made it really easy to drop off our bags before we went and parked elsewhere nearby. The room was well appointed and very comfy, and the location of the hotel generally was perfect for us exploring the city. Breakfast in the morning was a nice offering, but the food was a little cold and unfortunately there weren’t any beans with the hot items. The only other thing that dampened our stay a little (or made it particularly memorable looking back!) was the fire alarm going off in the middle of the night, which with a 3 month old wasn’t too fun… That being said, we would definitely return and recommend to anyone traveling to Cambridge.
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 17 Apr 2023
Dear adamathompson, Thank you for taking the time to share your feedback following your stay at University Arms. I'm pleased to hear that you had a lovely stay with us and thank you for the kind comments. We are looking forward to welcoming you back in a near future. Kind regards, Ian James General Manager, University Arms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Skeeter wrote a review Mar 2023
5 contributions1 helpful vote
This is a beautiful building with an impressive facade and in a great location but we were disappointed at how cold it was - from room 132 onwards there was no heating in the corridor. On arrival our room was very cold, especially the bathroom, and we had to leave the heating on permanently. There were water splatter stains on the bathroom floor which made it look dirty and the coffee machine didn’t produce hot coffee. We spoke to a manager to have this rectified but unfortunately nothing changed. Breakfast is not five star. We were expecting a cooked breakfast to order but instead it’s a buffet which is not attended to by the chefs and is next to a pile of cold plates. The waitress found it highly amusing when we asked if we could have a hot plate from the kitchen. We loved the comfortable bar area but found the bar service chaotic and felt the drinks were overpriced. We didn’t like that we didn’t sign for our drinks and, instead, were just asked for our room number. The bed was comfortable and the sheets were clean and really good quality. The French receptionist who checked us in was very professional and supplied us with an excellent map of Cambridge. It’s a lovely hotel but these small faults meant that the stay did not wholly live up to our expectations, especially given how much we paid to stay there.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 30 Mar 2023
Dear X8371CEsarahm, Thank you for taking the time to share your feedback following your recent stay at University Arms. I am very sorry to hear that several things throughout your stay did not meet your expectations and I apologise for the service that was provided. I can assure you that this is not a true reflection of the standards we have here at University Arms. I have shared your feedback with the concerned departments to ensure that appropriate measures are taken and that there is no repeat in the future. Despite these service issues, I do hope you may consider staying with us again on a future visit to Cambridge. Kind regards, Ian James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Whitewhitewhite wrote a review Mar 2023
Sudbury, United Kingdom8 contributions9 helpful votes
We had looked forward to this trip away, but were so disappointed. The room was over £250 and it turned out to be the smallest of rooms, you could almost touch walls. Everything in it was pretty basic too. No mini bar just a fridge with a tiny plastic bottle of milk in. Small bottle of water each by the bed none for the kettle for tea. For the money we paid we were astounded. We finally got an upgrade of room, for about £30 extra, better size, but again nothing in the room was different. No breakfast info, no Cambridge info, it's all on the tv! Breakfast is £22 each, it looked pretty poor so we opted out of that, 2 large drinks at the bar were £40. Reception staff were pretty unimpressive, good location but way too expensive for what you get, there are better more reasonable hotels Im sure.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: there are other hotels that are better value for money. Very expensive and not at all luxurious....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 22 Mar 2023
Dear Whitewhitewhite, Thank you for taking the time to share your feedback following your recent stay at University Arms. I am naturally disappointed to read that your experience with us did not live up to your complete satisfaction and I'm sorry to hear that we did not meet your expectations. The room description including the room size (starting at 19 sq m) and amenities are displayed on our website, also our Reservation team is available to advise about the different room options. We provide 2 complimentary bottlesof water per day for our guests and we are happy to supply more upon request. Please note that during Covid, all the printed material was removed and all the information related to the hotel can be found on the TV. In regards to our breakfast, we offer a breakfast buffet with a wide range of continental and English items, I'm sorry to hear that you found it poor. On a positive note, I am glad to hear that you enjoyed the hotel's location. Upholding our commitment to provide a memorable experience with exceptional service, we hope to welcome you back to better your experience. Kind regards, Ian James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ben L wrote a review Mar 2023
London, United Kingdom247 contributions117 helpful votes
This hotel holds the perfect position in Cambridge. Very friendly staff and lovely rooms. The breakfast was also excellent! The on site restaurant is brilliant and bar too. I would highly recommend this for an overnight stay in Cambridge.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian James, General Manager at University Arms Hotel, Autograph Collection
Responded 20 Mar 2023
Dear 858benl, Thank you for taking the time to share your feedback following your recent stay at University Arms. I'm very pleased to hear that you enjoyed your stay with us and thank you for the positive comments. We hope to serve you again whenever your travels bring you back to Cambridge. Kind regards, Ian James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$258 - US$340 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel de vere university arms
FORMERLY KNOWN AS
University Arms Hotel, Cambridge
LOCATION
United KingdomEnglandCambridgeshireCambridge
NUMBER OF ROOMS
192
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UNIVERSITY ARMS HOTEL, AUTOGRAPH COLLECTION: UPDATED 2023 Reviews, Price Comparison and 415 Photos (Cambridge, England) - Tripadvisor

Frequently Asked Questions about University Arms Hotel, Autograph Collection
Which popular attractions are close to University Arms Hotel, Autograph Collection?
Nearby attractions include LockHouse Escape Games (0.2 km), The Piano Bar at De Luca (0.2 km), and University Museum of Zoology (0.3 km).
What are some of the property amenities at University Arms Hotel, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at University Arms Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at University Arms Hotel, Autograph Collection?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to University Arms Hotel, Autograph Collection?
Conveniently located restaurants include Revolution, De Luca Cucina & Bar, and DoppleGanger Burger.
Is University Arms Hotel, Autograph Collection located near the city centre?
Yes, it is 1.0 km away from the centre of Cambridge.
Are any cleaning services offered at University Arms Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does University Arms Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to University Arms Hotel, Autograph Collection?
Many travellers enjoy visiting University of Cambridge (0.7 km), Kettle's Yard (1.2 km), and St. John's College (1.5 km).
Does University Arms Hotel, Autograph Collection have any great views?
Yes, guests often enjoy the park view available here.
Is University Arms Hotel, Autograph Collection accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.