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Doubletree by Hilton Chester

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#14 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
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Doubletree by Hilton Chester
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2,718 Reviews from our TripAdvisor Community

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Showing 2,687: English reviews
Reviewed yesterday NEWvia mobile

We were given this stay as a gift and I was disappointed for a Hilton hotel. I think when our voucher was bought it had things included which had changed in the new year. -We didn't receive bathrobes like it said. -We didn't receive a glass of bubbly at dinner like it said. -we upgraded our menu at dinner because...

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Helpful?
Thank Bexiiiiboo
Nottingham, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I have stayed at the Doubletree with work on numerous occasions and loved it so much brought the family along to see what I was talking about. The hotel is set in lovely grounds within easy reach of Chester and the Motorway, Liverpool is also easily reached by Train from Chester or 20 min drive. I have never had any...

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2Thank Funkyamp
About Hotel's Favourite Review
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Funkyamp, It is rewarding to hear that you have stayed with us in the past and continue to do so. The team enjoy seeing our regular guests each week, and it is lovely to hear that you decided to bring your family with you on this occasion. We are in a great location for Chester Zoo, the city of...

Newcastle upon Tyne, United Kingdom
Reviewed yesterday NEWvia mobile

Booked the hotel for Valentine's weekend, 2 nights. The beginning of the stay was simply fantastic- Reception staff showed real empathy even though very busy- credit to the whole team on reception as I spoke to them over the stay and no matter who was on the desk the service was still as good. We stayed on the Honors floor,...

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Thank Sharyn J
Manchester, United Kingdom
Reviewed 2 days ago NEW

Visited this hotel a couple of times and it's the staff that makes it really nice there very helpful not just with the hotel but surrounding area knowledge with places to eat and drink the hotel is really nice and great spa facilities to.

Review collected in partnership with DoubleTree by Hilton
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Thank Jason C
Cheshire, United Kingdom
Reviewed 2 days ago NEW

Once a special place to stay, not any more. Now looking tired and messy. Rooms are like 'travel lodge', basic and lac imagination. Basic toiletries so remember to take your own. However rooms are clean and bed is comfy. Hotel is difficult to navigate from entering it so be aware and ask if you see any member of staff. Spa...

Review collected in partnership with DoubleTree by Hilton
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Thank J1748SYdavidj
Reviewed 2 days ago NEWvia mobile

Great hotel as all double trees we have been to. Comfy bed, big rooms and great bathrooms. The only issue was the food at garden terrace within hotel. 50 pound for small portions and poor food. Even the chips were not cooked! Book the Marco Pierre if you can, sadly was fully booked when we tried. Great expense for very...

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Thank Sophie J
Chester, United Kingdom
Reviewed 4 days ago NEW

Not the usual standard I have been use to when staying at the Hilton. I experienced the following issues- Bathroom not fully clean, window lock fell off in my hand. Construction works going on, but no mention to this on website. A charge for use of the Spa which was not disclosed on the website prior to booking.

Review collected in partnership with DoubleTree by Hilton
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Thank paulvY2892DK
Bolton, United Kingdom
Reviewed 4 days ago NEWvia mobile

What a complete dissappointment . Took my partner for afternoon tea at marco pierre whites in the hilton as oart of a birthday gift . At 2pm we arrived . They could not find our booking . At 2.15 we were seated for our tea and brought tea and coffee 10 mins after . It went cold whilst we waited...

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Thank boltonlass350
Reviewed 5 days ago NEWvia mobile

There were many positives don't get me wrong but also many negatives to our time at double tree Hilton, Chester. I booked as a get away for me and my husband. As we arrived we were greeted by no where to park and what appeared to be a building site behind the hotel. Not the first impressions I was hoping...

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1Thank Natalie K
Reviewed 6 days ago NEW

Lovely place to stay, great location, no noise at night, very clean and always great customer service from the staff. The breakfast range is brilliant and the quality is fantastic. The spa facilities are just perfect! Overall I would highly recommend this hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Angel H
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Angel H, Thank you for choosing to stay with us, and also for taking the time to post such a positive review. Our team love reading such lovely comments. We are pleased to hear that you slept well and that you enjoyed the Hilton breakfast the following morning. We sincerely hope to have the opportunity to welcome you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 

Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: $157 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA and Travelocity so you can book your Doubletree by Hilton Chester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester England
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#9 Luxury Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Chester staff and other travellers.
46 questions
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stockport
Asheville, North Carolina
County Durham
7 months ago

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Questions? Get answers from Doubletree by Hilton Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look elsewhere”
  • Extra heater
  • Curtain coming off tracks
  • Badly connected beds
 of 5 bubbles darrens17, 22 Jan 2017 | Read review
“Double room and second floor is preferred”
 of 5 bubbles petroskyriakides, 11 Jan 2017 | Read review
“presidential suite a waste of money !!”
 of 5 bubbles steveandr0sie, 6 Jan 2017 | Read review
“ask how far it is to your room its a big place”
 of 5 bubbles bobthegardener2016, 22 Dec 2016 | Read review
“Closer to lift or choose another Hotel”
 of 5 bubbles celia088, 15 Dec 2016 | Read review
5 of 5