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Mercure Chester Abbots Well Hotel

1,621 reviews
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Traveller (157)
Room & Suite (64)
Dining (15)
Overview
  • Excellent24%
  • Very good36%
  • Average23%
  • Poor11%
  • Terrible6%
Travellers talk about
“park and ride”(179 reviews)
“health club”(26 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,621)Write a Review
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375
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104
Show reviews that mention
All reviewspark and ridehealth clubleisure facilitiesevening mealbar pricesbreakfast was buffet stylecity centresteam roomcheshire oaksboth nightsminute drivetwo night staytea and coffeestayed here for one nightstaff were lovelyenjoyable stayweekend break
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321 - 325 of 1,603 reviews
Reviewed 10 December 2016

Booked for just one night. Made very welcome at reception and booked in quickly. Room could do with being updated but it was spotless. Huge bed, very comfy, lovely linen and pillows. Breakfast was superb. Buffet style with beverages served by lovely staff Everything was...More

Thank Leonie L
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 2 January 2017

Dear Leonie, Thank you for a 5 star review, I am really pleased to hear you had such a great stay with us. Our beds and mattresses were all new last year and I agree, they are very comfy. Thank you for your kind words...More

Reviewed 10 December 2016

Stayed here for one night , facilities excellent , pool, spa brill lovely and warm, room very comfortable and clean, buffet breakfast excellent everything you need for a breakfast , staff are very friendly and helpful, can't wait to stay here again

Thank loz536
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 2 January 2017

Dear loz536, Thank you for a lovely 5 star review! I am so pleased that you enjoyed our leisure facilities and had an enjoyable breakfast with us. I hope you will visit us again very soon, Bethan Johnston General Manager

Reviewed 9 December 2016 via mobile

A 9 hour flight delay from Rome to Manchester was not a good enough excuse to offer a refund for a hotel that became impossible to reach that night.. could have accepted it but when the hotel was £250 for 1 night it's a bitter...More

Thank Leyton N
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 10 December 2016

Dear Leyton N, I am sorry you feel that not being able to provide you a refund was unjustified. However, the hotel always offers both Advance Purchase room rates (that are non-refundable) and Fully Flexible rates that are subject to cancellation to give guests the...More

Reviewed 7 December 2016 via mobile

Stayed here for 2 nights B&B. Ok it's a standard chain hotel but met the need. Room comfortable and clean if a little stuffy, but it was very cold outside. Ate in the restaurant, a pleasant meal and very attentive staff. Second eve ate out...More

Thank Peter S
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 10 December 2016

Dear Peter, Thank you for your positive review following your recent stay with us. I am very pleased that you found my team to be attentive and that you enjoyed your meals with us. Chester is very handy and I'm glad you were able to...More

Reviewed 3 December 2016

Attentive young staff - Tandoori chicken was suggested from the menu, whcih I accepted. When the meal arrived it consisted of two chicken kebabs performing a trapeze / hanging from a coat hanger - I kid you not ! I have never seen anything like...More

Thank DavidWels
Response from Bethan J, General Manager at Mercure Chester Abbots Well HotelResponded 10 December 2016

Dear David, Thank you for your review following your recent visit. I am disappointed to hear that you did not enjoy your meal, hanging kebabs have become very popular of late and many restaurants are doing this dish in a similar way. However, if you...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$76 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Room types
Non-Smoking Rooms
Details
Price range
US$76 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Room types
Non-Smoking Rooms
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Traveller (157)
Room & Suite (64)
Dining (15)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Gwenllian812
2 October 2017|
AnswerShow all 3 answers
Response from seasoneddiver | Reviewed this property |
Sorry, we ate at the hotel.
1
Vote
cheldan
10 August 2017|
AnswerShow all 4 answers
Response from klon1950 | Reviewed this property |
It is £6 for a taxi £2park & ride but this goes off at 18.45 both ways so after this time it's taxi only
0
Votes
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Room Tips
"Don't book"
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"They do brilliant specials. Call because as soon as you explain any requests you need , they are incredibly..."
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"upstairs very quite"
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"Do Not have room 0355"
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