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Grosvenor Pulford Hotel & Spa

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Traveller (575)
Room & Suite (314)
Dining (56)
Ratings and reviews
Certificate of Excellence
  • Excellent61%
  • Very good25%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“nelsons bar”(108 reviews)
“spiral staircase”(55 reviews)
“ciro's brasserie”(30 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
Fitness centre
Multilingual Staff
Pets Allowed
Spa
4 Star Hotel
The award winning Grosvenor Pulford Hotel & Spa with its beautiful 19th Century original building has been tastefully and expertly extended to incorporate a vast range of facilities and accommodation. Nestled in the Cheshire countryside this hotel is ideally located just a five minute...
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Location and contact
Wrexham Road, Chester CH4 9DG, England
5.2 km to Chester Airport
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,829)
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1,818 results
Traveller rating
1,090
460
163
60
45
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LanguageEnglish
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1,090
460
163
60
45
Show reviews that mention
All reviewsnelsons barspiral staircaseciro's brasseriejapanese gardensensory gardensunday carveryafternoon teaexecutive roomlovely hotelwedding venuesteam room and saunawedding guestsmy partnerleisure facilitieswedding receptionfrom start to finishreception area
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1 - 5 of 1,818 reviews
Reviewed 2 days ago

Couldn't fault the hotel and spa, great room which we were upgraded free of charge, great pool and changing facilities and beautiful Japanese style gardens, the restaurant food was first class and very reasonable the only negative was the huge bed was a bit too...More

Thank Edhugh
Reviewed 3 days ago via mobile

Dreadful visit hear and would never stay here again. The staff have no idea about customer service and I’m surprised this place is rated so highly. I’m local to this hotel and am familiar with it being a popular wedding venue. I’m afraid I wouldn’t...More

1  Thank bethandavies269
Reviewed 4 days ago

I was bought a Spa Day as a present and really enjoyed my day in The Spa. The staff were very friendly, nothing was too much trouble. When they showed me around the facilities the member of staff insisted on carrying my (very heavy!) sports...More

1  Thank vacationgirl58
Response from Nathan G, Guest Relations Manager at Grosvenor Pulford Hotel & SpaResponded 3 days ago

Dear vacationgirl58 Thank you for your five-star review of Grosvenor Pulford Hotel. It is lovely to read you enjoyed the services of the Spa by Kasia with there attentive staff and stylish surroundings. Hopefully we will welcome you back soon for more treatments, and please...More

Reviewed 4 days ago via mobile

After waiting so long for an opportunity to visit this hotel, I was disappointed by the visit. Having paid £185 for a standard room,(booked through hotels.com as it was far cheaper than directly-not that this should make a difference) this room is something you would...More

1  Thank katyw160o
Response from Nathan G, Guest Relations Manager at Grosvenor Pulford Hotel & SpaResponded 3 days ago

Dear Katyw160 First off all thank you for your wonderful review regarding your meal at our restaurant Palm Court and the service you received from the staff members that you encountered especially Ruth. Unfortunately guest experiences can not always be so positive. In reflection to...More

Reviewed 1 week ago via mobile

The hotel was the venue for my daughter's wedding reception and what a fabulous job they did! Staff were professional and attentive.Rooms were beautifully decorated and super clean.The gardens are superb. We could not fault the hotel nor staff.More

Thank Eileen W
Response from Nathan G, Guest Relations Manager at Grosvenor Pulford Hotel & SpaResponded 6 days ago

Dear Eileen W Thank you for your wonderful five-star review! It is lovely to read you were really impressed with the whole organisation of the day for your daughters wedding. Hopefully we will welcome you back soon, and please do not hesitate to contact us...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Wheelchair Access
Laundry Service
Banquet Room
Multilingual Staff
Dry Cleaning
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$99 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#4 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#6 Luxury Hotel in Chester
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$99 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#4 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#6 Luxury Hotel in Chester
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (575)
Room & Suite (314)
Dining (56)
Pool & Beach (11)
Amenities (30)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Nia P
14 July 2018|
Answer
Response from Eileen W | Reviewed this property |
You would need to contact the hotel directly as none of our family members travelled with very young children.
-1
Votes
Christopher B
2 July 2018|
AnswerShow all 2 answers
Response from Nathan G | Property representative |
Hello Christopher B Children can access the leisure facilities from 9.30-11.00 am and 14.30-17.00 pm. If you require anymore information please do not hesitate to contact us directly. Kind Regards Nathan Gilmartin Guest... More
0
Votes
Room Tips
"Ask for the best room in the hotel first."
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"Away from retaurants"
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"Stayed in Superior room 74-Beautiful and spacious"
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"Ask for a rooms with great views of the countryside."
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