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Grosvenor Pulford Hotel & Spa

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Traveller (557)
Room & Suite (314)
Dining (56)
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Overview
  • Excellent61%
  • Very good25%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“nelsons bar”(106 reviews)
“spiral staircase”(53 reviews)
“ciro's brasserie”(30 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (1,792)
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Traveller rating
1,069
454
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1,069
454
161
58
39
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All reviewsnelsons barspiral staircaseciro's brasseriejapanese gardensensory gardensunday carveryexecutive roomlovely hotelwedding venuesteam room and saunawedding guestsafternoon teamy partnerleisure facilitieswedding receptionthe ground floorfrom start to finish
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501 - 505 of 1,781 reviews
Reviewed 15 April 2016

I tried booking a room using a prepaid promotional voucher which is due to run out in 2 weeks and even though they have plenty of rooms available they were not willing to accept my voucher as they did not have a standard room available....More

Thank Afon R
Response from David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & SpaResponded 3 May 2016

Afon, many thanks for your review. I am sorry that we were unable to accommodate you, however all of our promotional offers are indeed, subject to availability, similar to the way that all other companies that offer promotional offers work. All of our offers have...More

Reviewed 15 April 2016 via mobile

We booked in for two nights 14-15 April. The hotel has undergone renovations in the lobby not in keeping with the rest of the hotel. The rooms had no fridge, no bottled water, and there was so much noise from outside the rooms with wedding...More

1  Thank 42holiday
Response from David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & SpaResponded 3 May 2016

Mr Parry, many thanks for your review, following your recent stay with us. I would also like to thank you for your time on the phone on 18th April, at which we discussed in length the issues that you had raised during your stay with...More

Reviewed 10 April 2016 via mobile

Excellent service food people here. The hotel has been refurbished since we were last here and the good bits have remained good and others improved greatly. We had a problem in our first room but the service and remedial excellent and took less than 10...More

1  Thank Daevee
Response from David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & SpaResponded 11 April 2016

Many thanks for your 5* review, following your recent stay at The Grosvenor Pulford Hotel & Spa. As returning guests it is nice to see that you are impressed with the changes following the refurbishment that we have made. It was also pleasing to see...More

Reviewed 9 April 2016

Booked one night stay in a superior room (as a treat for boyfriends birthday) with a massage in the couples room in the Spa. Beautiful reception area where check in was swift, Remi was very welcoming and smiley, which we soon realised was the same...More

Thank Janmarie68
Response from David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & SpaResponded 11 April 2016

Many thanks for your 5* review, following your recent stay at The Grosvenor Pulford Hotel & Spa. It was pleasing to read that Remi delivered a fantastic arrival for you, and I will pass your kind comments onto her, and that all the staff throughout...More

Reviewed 8 April 2016

Being a fussy guest I was immediately warmed to this hotel the minute I drove into the car park in the immaculately kept grounds. I stayed in the hotel for a business trip and found the staff very friendly, the food excellent in Nelsons Pub...More

1  Thank SophieGlasgow
Response from David C, Group Revenue and Relationship Manager at Grosvenor Pulford Hotel & SpaResponded 11 April 2016

Sophie, many thanks for your 5* review, following your recent stay with us It was pleasing to read that all aspects of your stay were to the level that you expected, and that you found all aspects of the hotel to be your liking. We...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Dry Cleaning
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$112 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#4 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#6 Luxury Hotel in Chester
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$112 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#4 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#6 Luxury Hotel in Chester
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (557)
Room & Suite (314)
Dining (56)
Pool & Beach (11)
Amenities (30)
Business Centre & Event Rooms (9)
Questions & Answers
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Karolina P
8 April 2018|
Answer
Response from Nathan G | Property representative |
Hello I can advise the leisure facilities are complimentary for guest that are staying at the hotel. Kind Regards Nathan Gilmartin Guest Service Manager
1
Vote
10 November 2017|
AnswerShow all 3 answers
Response from NelsonNW | Property representative |
Hi there, We are indeed dog friendly at the Grosvenor Pulford Hotel & Spa. We have a number of dog friendly bedrooms and we do also allow well behaved dogs within Nelson's Bar. Please do contact us if you require any... More
0
Votes
Vikki P
7 October 2017|
AnswerShow all 2 answers
Response from Nigel B | Reviewed this property |
The pool is available to guests free of charge. Treatments have to be paid for.
1
Vote
Room Tips
"Ask for the best room in the hotel first."
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"Away from retaurants"
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"Stayed in Superior room 74-Beautiful and spacious"
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"Ask for a rooms with great views of the countryside."
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