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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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Crowne Plaza Chester
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1,471 Reviews from our TripAdvisor Community

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Showing 1,440: English reviews
Newcastle upon Tyne, United Kingdom
Reviewed 2 days ago NEW

We travel quite a lot for business and leisure and I have to say this shabby hotel is one of the worst I have ever stayed in. Arriving at 7.45 pm we were told the room wasn't ready, the bedroom is so dated and shabby I can't describe, bathroom very 70s and even the TV didn't work. Do not stay...

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Helpful?
Thank carolineandandy68
Reading, United Kingdom
Reviewed 2 days ago NEW

Do NOT book your Christmas party or any event at the Chester branch. Having attended events here held by my family I convinced my work group to hold our Christmas party there. BIG BIG MISTAKE!!! They cancelled our work Christmas meal 8 days before the event with an email sent to the wrong person. We had no phone call and...

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Thank Seobaina
Leominster, United Kingdom
Reviewed 3 days ago NEW

Booked into the Crown Plaza in Chester for 2 nights, the outside is a bit dull but lovely when you walk into the lower ground floor where you will see stairs and lifts up to reception. Check in was friendly and quick and we had a room on the 2nd floor. If going again I would ask for a quieter...

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Thank Teri S
milo55
Reviewed 3 days ago NEW

From arrival to departure everything was spot on with the Hotel.Mum & Daughter having a Christmas shopping trip to Chester,ticked all the boxes.Lovely staff,super rooms & very close to the shops & restaurants,etc.Big plus was the onsite car park,stayed overnight & could leave the car all day (do charge a fee but vfm) Really could not find any fault,is modern...

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Thank milo55
Liverpool, United Kingdom
Reviewed 5 days ago NEWvia mobile

Not the cheapest place I've started in by some margin, but a great hotel! Friendly & professional staff, good amenities, and nice clean room! Gym was a bit basic but ok. Spa facilities were decent. Breakfast was very nice, the usual choice on offer but all to a good standard! A bit expensive when compared to what we usually look...

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Thank Grantrs4
Blaenau Ffestiniog
Reviewed 6 days ago NEW

Great hotel, location brill, great attention to detail in the room as regards facilities, good bar and food. Couldn't fault it really! Would definitely stay here again. Oh, and on site parking was a bonus!

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Thank R8421NBjanel
Cambridge, United Kingdom
Reviewed 1 week ago NEW

Stayed for one night, our Company held the Xmas Party here. The reception staff were very welcoming and friendly. My room was spacious and clean with a very comfortable king size bed. Bathrobes and slippers were also provided. Unfortunately the shower did not live up to my expectations, a pet hate for me is shower curtains and a weak shower...

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Thank balimoon
uk
Reviewed 1 week ago via mobile

i have always passed this hotel thinking it looked shabby and it mustn't be good. however, i was incredibly impressed as soon as i walked through the doors. the decor is modern and classy and the staff friendly. our room was large and had everything we needed. we stayed for a xmas party. the food was tasty and plenty of...

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1Thank stewpotUk
Hove, Belgium
Reviewed 1 week ago via mobile

I stayed for 2 days at the Crowne Plaza for business. Very nice and friendly personnel at the reception, restaurant,... The rooms are very nice and clean. Nothing to say and I slept very well also thanks to the little help kit we receive to have a good sleep. One negative point, it is to warm at night even we...

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1Thank Frederic M
Reviewed 1 week ago

Booked 2 rooms for a 3 day stay end of November. Notified hotel that I would be arriving before 3pm however room wasn't ready until 2.45pm, room allocated on 1st floor and although room was clean the carpet seemed shabby and there was no slippers with the dressing gowns and only given 2 drinks vouchers instead of 4 as i...

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2Thank yw-onhertravels
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. It was disappointing to read of the issues that you faced during your stay, and please be assured that this is not our normal standard here in Chester, and I will be certain to discuss your review with the relevant departmental managers to reduce the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $165 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester England
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
9 questions
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Questions? Get answers from Crowne Plaza Chester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor has a good view”
 of 5 bubbles milo55, 7 Dec 2016 | Read review
“Ask for a quiet room if that is what you require.”
 of 5 bubbles June1958, 28 Nov 2016 | Read review
“The room I got had a slanted roof, choose one on the 1st or the 2nd floot”
 of 5 bubbles 34shehzadk, 23 Nov 2016 | Read review
“Haggle on the price. Our room was worth no more than £100-£120/night”
 of 5 bubbles alt981, 21 Nov 2016 | Read review
“Executive Lounge Access!”
 of 5 bubbles Sarahwgrack, 13 Nov 2016 | Read review
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