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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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Crowne Plaza Chester
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1,528 Reviews from our TripAdvisor Community

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Showing 1,496: English reviews
Derby, United Kingdom
Reviewed 2 days ago NEW

Staff without exception very good. Was told room was designated quiet, it overlooked the dual carriageway which runs down one side of the building! Room overdue an update a little old fashioned and starting to show age, sockets still in the skirting board, but v. Clean. Had trouble getting room cool enough to sleep properly, but I seem to be...

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Thank BarbaraK10UK
Cheltenham, United Kingdom
Reviewed 2 days ago NEW

We chose to stay at the Crowne Plaza in Chester because of its excellent central location, which enabled us to access all the city attractions on foot. The integral (charged) carpark was very convenient. From start to finish of our two-night stay, we were more than happy with the pleasant and welcoming service from every member of staff, in reception,...

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Thank Rob C
North Wales
Reviewed 3 days ago NEW

We live in Chester, so I cannot comment about the quality of the bedrooms. We got married in May 2016 and had a small, intimate family gathering after the service at the Crowne Plaza. Everything was organised by our excellent events manager, Laura, and our lunch was served in a small room, which was free of charge. The cost of...

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Thank Clynnog
Reviewed 6 days ago NEWvia mobile

We stayed here on a Saturday night as a treat for my boyfriends birthday. From start to finish the team were great. The reception were friendly and polite. When we got to our room they had put balloons down with a box of chocolates for his birthday which was a nice touch. I requested beers for the room for when...

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Helpful?
Thank Natalie L
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for taking the time to review your stay with us in Chester. Its fantastic to read you enjoyed your stay, and that your boyfriend enjoyed his 30th with us! I look forward to welcoming you back to the Crowne Plaza Hotel in Chester Kind Regards Peter Gregory Operations Manager

Lancaster, United Kingdom
Reviewed 1 week ago NEW

We stayed for 2 nights. On arrival in our room, it absolutely stank of garlic, so we asked to be moved. The concierge arrived in less than 5 minutes with keys to a different room and a box of chocolates as an apology for the problem with our room. Our new room was perfectly fine (apart from the bed being...

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Helpful?
Thank Michelle A
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for taking the time to review your stay with us in Chester. Its fantastic to read you enjoyed your stay in most areas. In regards to both the feedback about the room odour & housekeeping concerns, I have forwarded your feedback to our housekeeping manager to investigate & resolve. I would also like to confirm that the...

Reviewed 1 week ago

This is situated in one of the best spots in chester it has lots of parking and is in town but quite . when we stayed we had a nice views of the chester race course plus a scenic view of wales from our room just perfect . the staff were 100% helpful , the breakfast was well a presented...

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Helpful?
Thank caravan3838
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for taking the time to review your stay with us in Chester. Its fantastic to read you enjoyed your stay, along with you making use of our fantastic location. I will be certain to pass over your fantastic review to the team. Thanks again. I look forward to welcoming you back to the Crowne Plaza Hotel in...

Reviewed 1 week ago via mobile

This was my first visit to Chester, as I was attending a travel conference at the hotel. I arrived at Chester Rail Station and having got a taxi, was in reception in under ten minutes. There was a warm welcome from the reception team, who were all very helpful. My room was very comfortable and more than served its purpose....

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Helpful?
Thank Paul S
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for taking the time to review your stay with us in Chester. Its fantastic to read you enjoyed your stay. I have passed over your kind comments to the reception team & thanked them personally for their welcome they gave you. Thankyou once again for giving us your feedback I look forward to welcoming you back to...

Lancaster, United Kingdom
Reviewed 1 week ago

Went for weekend good location close to centre as we wanted. Stayed in club room ok but due a refurb. The club lounge in the attic very small and one night very crowded not enough seats and very hot as more people came in. No windows which added to feeling of being closed in. Drinks ok first night but second...

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1Thank valerie d
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for taking the time to review your stay with us in Chester. Its fantastic to read you enjoyed your stay, and you made us of our good location. it was however a little disappointing to hear you didn't think the club lounge met the standards we strive to achieve. Thank you for your feedback & we will...

Reviewed 1 week ago via mobile

Lovely hotel. Upgraded room which had the biggest most comfortable bed. Loved the sleep pack which had a sleep spray. Comfy pillows and a good nights sleep. Nice bar, but would like to see a few more cocktails on the menu. Didn't get chance to visit the leisure facilities.

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1Thank DD2100
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for taking the time to review your stay with us in Chester. Its fantastic to read you enjoyed your stay. We will be sure to dicsuss our cocktails menu at our next Head of Department meeting, to see if we can improve it. I look forward to welcoming you back to the Crowne Plaza Hotel in Chester...

Darlington
Reviewed 1 week ago

We stayed at Crowne Plaza Chester for a special wedding anniversary, which the reception staff added balloons and chocs to our room which was very nice. The 1st night we ate in the restaurant it was busy but service was good. On the 2nd night we went into the restaurant and it was quieter but the service was appalling we...

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1Thank Scania113

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $162 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester England
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
14 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Stoke-on-Trent, United Kingdom
17 days ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
 of 5 bubbles Clynnog, 16 Feb 2017 | Read review
“the rooms on the race course side have the best views”
 of 5 bubbles caravan3838, 11 Feb 2017 | Read review
“Rooms 136. & 137 no noise at all,”
 of 5 bubbles 374DavidW, 28 Jan 2017 | Read review
“Well placed mid-price hotel”
 of 5 bubbles 777cathyd, 15 Jan 2017 | Read review
“Pay the extra and upgrade to executive room”
 of 5 bubbles colemen, 15 Jan 2017 | Read review
5 of 5