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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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1 room 2 adults 0 children
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Crowne Plaza Chester
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1,533 Reviews from our TripAdvisor Community

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Showing 1,501: English reviews
Barnstoneworth
Reviewed 3 weeks ago via mobile

We recently stayed here after our insurance company told us to leave our house following a fire. We initially contacted The Queen Hotel, due its location near the railway station. However, nobody from there answered our call, whilst the staff at the CP Chester answered immediately, and could not have been anymore pleasant or caring thereon after. It does one's...

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Helpful?
2Thank EricOttershaw
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your lovely feedback from your recent stay with us. I will be certain to pass on your kind comments to all the staff at the hotel, and we look forward to welcoming you back again in the future. Kind regards Peter Gregory Operations Manager

Preston, United Kingdom
Reviewed 3 weeks ago

On arrival, check-in was friendly & quick, Looking at the reception and bar area we were slightly disappointed with the executive room - in much need of a refurb. We visited the executive lounge in the evening which was good, variety of complimentary drinks and snacks. We went for breakfast (continental) on the 1st morning and there was hardly anything...

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Helpful?
1Thank andreamckenna
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. I will be certain to pass on your kind comments to our staff, and please be assured that the issues that you experienced with our executive lounge are not our standards here at Crowne Plaza, and I will address this with the relevant department to...

Reviewed 3 weeks ago via mobile

Nice hotel in a good location. The decor is very nice. Staff happy to welcome you to the hotel and quick check in. The bar is big with nice furniture. Didn't have the breakfast so can't comment. The room was clean and tidy there's a fridge iron and there's little soap and shampoos. Bed comfortable got a good night's sleep....

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Helpful?
Thank MissSarahLouise
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. Whilst it was great to see that you enjoyed your stay overall, the issues you have mentioned with the temperature of the room and the hairdryer will certainly be addressed and passed on to the relevant departments. I do hope this hasn't deterred you from...

Wolverhampton, Englnd
Reviewed 3 weeks ago

When we normally visit Chester it is as a day trip and we drive but as this was a birthday treat we decided to stay overnight and travel by train. Not disappointed. Only had one night but found this hotel to be in a great location, just a couple minutes walk to city centre. All staff we encountered from check-in...

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Thank Sheilm
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest It was lovely to read that you enjoyed your birthday stay with us here in Chester, and we will look forward to welcoming you back in the future. Kind regards Peter Gregory Operations Manager

Reviewed 3 weeks ago via mobile

Suggested by clients for business trip. It is right in the middle of the town, 5 minutes walking time to the town center where visitor center os located. Also walking distance to the Chester City Wall and Chester Cathedral. It is about a GBP 5 taxi ride from Chester Rail Station. The entry is on the ground floor, so you...

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Helpful?
Thank Roger H
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your feedback from your recent stay with us. It was great to read that you enjoyed your time here at the Crowne Plaza, and we will look forward to welcoming you back again soon. Kind regards Peter Gregory Operations Manager

Cheshire
Reviewed 3 weeks ago

Right in the centre of Chester the hotel is great for whatever you need. Our room was comfortable, clean and really spacious. The reception staff are very helpful, the breakfast was varied and very very nice. We used the pool, sauna and Jacuzzi which were well looked after and very enjoyable. Will stay again.

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Thank AntheaCheshire
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. It was lovely to read that you enjoyed the facilities within the hotel, and I will be certain to pass on your kind comments to our breakfast and reception teams. We will look forward to welcoming you back again soon. Kind regards Peter Gregory Operations...

Rhyl, United Kingdom
Reviewed 3 weeks ago

We decided to book 2 rooms at the Crowne Plaza after deliberating between the Abode and Grosvenor. Crowne Plaza proved to be an excellent choice. It's positioned just five minutes walk from the bars and shopping area of Chester. The car parking is extra £10 per day so factor this in when booking. Unlike some hotels the car park is...

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Helpful?
1Thank David W
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your feedback from your recent stay with us. It was great to read that you enjoyed so many different aspects of your stay with us, and we will look forward to welcoming you back again in the future. Kind regards Peter Gregory Operations Manager

Leicester, United Kingdom
Reviewed 4 weeks ago via mobile

Having stayed here before we knew what to expect and weren't disappointed. Check-in was very easy and quick with very pleasant staff. Stayed in a standard room but still had slippers and robes, room was of good size with a view over the race course. Breakfast was plentiful and of good standard. Room service was on a similar level. Although...

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1Thank Wayned685
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest It was lovely to read that you enjoyed your return visit to Chester here with us at the Crowne Plaza, and we will look forward to welcoming you back again soon. Kind regards Peter Gregory Operations Manager

Kirton in Lindsey, United Kingdom
Reviewed 4 weeks ago

Stayed on business for the one night and was not disappointed. The location is great, easy access to the town, walls, racecourse etc. with ample parking. The hotel itself is very smart and the staff are welcoming and friendly. Room was spacious and generally in good order with all those nice extras you expect in this price range9Bottles of water,...

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2Thank pgalpin
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. It was great to see that our staff were so welcoming and that you enjoyed your breakfast with us, but I am sorry to read that the carpet in your room showed some minor stains. We do have a periodic cleaning programme for our guest...

Reviewed 5 weeks ago via mobile

What amazing place upgraded to club room so free bar between 5.00-8.00 and the size off the bed was unrelated really welcoming can't fault the place if you like the races Chester race course can be seen from your room

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Thank Andrew U
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your feedback from your recent stay with us. It was lovely to read that you enjoyed your stay here in Chester, and we will look forward to welcoming you back again in the future. Kind regards Peter Gregory Operations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $161 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester England
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
14 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Stoke-on-Trent, United Kingdom
21 days ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
 of 5 bubbles Clynnog, 16 Feb 2017 | Read review
“the rooms on the race course side have the best views”
 of 5 bubbles caravan3838, 11 Feb 2017 | Read review
“Rooms 136. & 137 no noise at all,”
 of 5 bubbles 374DavidW, 28 Jan 2017 | Read review
“Well placed mid-price hotel”
 of 5 bubbles 777cathyd, 15 Jan 2017 | Read review
“Pay the extra and upgrade to executive room”
 of 5 bubbles colemen, 15 Jan 2017 | Read review
5 of 5