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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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Crowne Plaza Chester
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1,531 Reviews from our TripAdvisor Community

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Showing 1,499: English reviews
Reviewed 1 November 2015 via mobile

Would not wish to stay anywhere else in Chester. Beautiful hotel, very helpful staff & ideal location. Room was very spacious for three of us & my little girl digd not want to leave. Beautiful hotel in beautiful Chester.

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Helpful?
Thank Emna1978
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, What an amazing review, thank you. I'm delighted we've been able to provide everything you need for a nice family break. I hope you'll choose us again next time. Kind regards, Peter Gregory Operations Manager

Kirkoswald, United Kingdom
Reviewed 30 October 2015 via mobile

A year later and we return to this super hotel ! Central location , friendly helpful staff , comfortable and clean rooms, quick check in and super breakfast! Ate in hotel restaurant first night and had excellent meal and reasonable prices. Thanks again for a great stay in Chester !

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Helpful?
Thank ewigham
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, It is always a pleasure to see a review like yours, many thanks for sharing it. We're looking forward to see you again soon. Kind regards, Peter Gregory Operations Manager

Manchester, United Kingdom
Reviewed 29 October 2015

Arrived in chester for 2 day break as a surprise anniversary present for my wife. The hotel has a car park which costs £7.50 for 24 hours and is only a 2 minute walk to the city centre so location wise is perfect if you drive in. The hotel has been newly refurbished and you can tell when you enter...

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Helpful?
Thank IMJASIM
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review your stay. I'm glad that overall you have enjoyed your stay, however I'd like to apologise for the issues you've had with your room and the rather slow response time, I can assure you this is not our standard and I will follow up with the manager on duty. I...

West Yorkshire, United Kingdom
Reviewed 29 October 2015 via mobile

We recently stayed here for about the 5th or 6th time, always for short breaks away to recharge! Excellent location right in the city centre, ideal for shopping or just wandering. We always book an executive room with access to the club lounge. This is so relaxing and the inclusive drinks and canapés in the evening are really good value...

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Helpful?
Thank MicknSarah
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to write a review and I appreciate that you keep choosing us when returning to Chester, it shows our team is doing a good a good job in consistently delivering great customer service. We are looking forward to see you again next time. Kind regards, Peter Gregory Operations Manager

Reviewed 29 October 2015 via mobile

Beautiful hotel, staff extremely friendly. Rooms were spacious and comfortable! I can recommend the food, we had room service and there was plenty of choice, delivered hot to the room and was delicious! Had a lovely night sleep and a fab day walking around the gorgeous Chester town the next day!

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Helpful?
Thank Youngmumandwife
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, It's lovely to see you've had an amazing Chester city break with us. I will pass your kind comments to our food and beverage team, they will surely appreciate. I hope you'll return again soon. Kind regards, Peter Gregory Operations Manager

Cambridge, England, United Kingdom
Reviewed 28 October 2015

We had two nights here last week. Great time. Rooms were superb, wifi in room to. We are HIG members and they had a lounge for us to use with free drinks all day and evening. The ambience of the hotel is super. Restaurant was superb. Food excellent. Staff very friendly. Ok have to pay £7-50 a day to park...

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Helpful?
Thank Anne M
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Many thanks for your review. Thank you for your loyalty and I am glad you have managed to advantage of our executive lounge too. Looking forward to see you again soon! Kind regards, Peter Gregory Operations Manager

Lower Compton
Reviewed 26 October 2015

Arrived Friday afternoon with my fiancé to be met by a fabulous member of staff on the front desk her name was Kerry and she couldn't have been anymore helpful. Asked if we had time to look round Chester gave us a map and guide, recommended a fabulous restaurant Siam Tepan-Yaki and that certainly lived up to expectations. After unpacking...

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Helpful?
Thank Miggins90
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, It's always amazing to see a review like yours, many thanks for taking the time to share it. The staff members you mention will be delighted to know they have done so well when I pass on your compliments. We will be happy to welcome you again next time you're in Chester. Kind regards, Peter Gregory Operations Manager

Birmingham
Reviewed 26 October 2015

Very pleasantly surprised when arriving at this hotel. The hotel is so easy to find, car parking and check in was a breeze. We had a super king room (room 149) and the bed was very impressive, huge in fact. The room was immaculate with nice little touches, tea, coffee, hot chocolate a nice selection of biscuits, sparkling and still...

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Helpful?
Thank jetsetter073
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Many thanks for your superb review, it sounds like the only downside to your stay was the pillows. We do provide softer and even feather pillows at request so please do not hesitate to let us know next time you're staying with us. I am glad you enjoyed your stay. Kind regards, Peter Gregory Operations manager

Bolton, United Kingdom
Reviewed 26 October 2015 via mobile

Booked last minute to come for a surprise for my boyfriends birthday, when we got to check in the receptionist had upgraded our room and gave us some chocolates and two free drinks at the bar because he saw it was his birthday. The facilities are very good, I had a very comfy undisturbed sleep in a lovely room. Wish...

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Helpful?
Thank missrpotter
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your fantastic review and thank you for choosing us to celebrate this special occasion. I am glad we did not disappoint, and hopefully we will see you again shortly! Kind regards, Peter Gregory Operations Manager

Swansea, United Kingdom
Reviewed 24 October 2015

Stayed here for two nights lovely hotel. The staff were very friendly the rooms were spotlessly clean with everything you need. Excellent breakfast and service. Shops bars and restaurants all within walking distance. A very enjoyable visit would definitely visit again.

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Helpful?
Thank linda s
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review your stay. It's great to see you were impressed by our location and that you appreciated so many aspects of our hotel. Thank you for considering returning in the future, you will not be disappointed. Kind regards, Peter Gregory Operations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: $162 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester England
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
14 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Stoke-on-Trent, United Kingdom
21 days ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
 of 5 bubbles Clynnog, 16 Feb 2017 | Read review
“the rooms on the race course side have the best views”
 of 5 bubbles caravan3838, 11 Feb 2017 | Read review
“Rooms 136. & 137 no noise at all,”
 of 5 bubbles 374DavidW, 28 Jan 2017 | Read review
“Well placed mid-price hotel”
 of 5 bubbles 777cathyd, 15 Jan 2017 | Read review
“Pay the extra and upgrade to executive room”
 of 5 bubbles colemen, 15 Jan 2017 | Read review
5 of 5