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Merchants Manor

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#14 of 25 Hotels in Falmouth
Certificate of Excellence
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1 room 2 adults 0 children
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Merchants Manor
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496 Reviews from our TripAdvisor Community

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Showing 479: English reviews
truro cornwall
Reviewed 4 weeks ago

Our daughter choose the Merchant Manor to hold her wedding ceremony and reception in January. The whole process was handled with great professionalism from start to finish. The rooms we used were very well presented. All the staff and management we dealt with went the extra mile to make sure my daughter was happy and made a special day, exceptional.

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Helpful?
Thank tacey
Management response:

Hello Tracey, We were so happy to host your daughter's wedding and it was such fun getting to know your family and friends. All our staff love doing weddings and it makes us even happier when we get great feedback like yours. We look forward to hosting you for any other stay or celebration in the future. If you wish...

Isle of Wight, United Kingdom
Reviewed 4 weeks ago via mobile

I've been using this hotel for about 4 years now and thought I better get around to writing a review. The hotel has everything, grand house entrance with traditional wooden floors, classic rooms and modern rooms, a gym and a pool and sauna, a well stocked bar and one of the best restaurants in Falmouth. Easy to find and only...

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Helpful?
1Thank Neil M
Management response:

Hello and thank you for your review. We are so happy to hear from a long time repeat customer and we are happy that our continued improvements have met to your satisfaction. If you wish to contact me directly, my details are below. Thank you, Brock - gm@merchantsmanor.com GM

Dorchester, United Kingdom
Reviewed 4 weeks ago

Helpful and charming staff, excellent restaurant, large rooms, great bar and lounge areas, very good leisure suite (pool, sauna, steam room, jacuzzi, gym), parking. Good position although if walking into town it's a steep hill back (but only @10 minutes walk).

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Helpful?
1Thank nbuckley2016
Management response:

Thank you so much for your review. We are working hard each day to improve and when we get great feedback like yours it makes it all worthwhile. We look forward to your next visit with us. If you wish to contact me directly, my details are below. Thank you, Brock - gm@merchantsmanor.com GM

London, United Kingdom
Reviewed 4 weeks ago

I have a corporate membership and enjoy the leisure facilities, classes and occasionally the bar and restaurant at Merchants several times a week. I haven't yet stayed in the hotel as I live locally. I am very grateful for the consistently helpful, polite and friendly service I receive from all of the team at Merchants Manor. All of the reception...

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Helpful?
1Thank Jenna L
Management response:

Hello Jenna, Thank you so much for taking the time to give us a review and of course we are smiling even more after reading your comments. We love making our customers happy and we have so many new and wonderful plans for the future as well so watch this space. Take care and we look forward to seeing you...

truro
Reviewed 16 January 2017 via mobile

Absolutely faultless! you should be very proud of all of your staff! first class service and food and decor was stunning. definitely will be back! service for our function was 4*to 5* haven't seen such outstanding service in many years x well done Heidi x room 27

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Helpful?
1Thank jacksamuelTruro
Management response:

Dear Heidi, Thank you so much for your review and we were very pleased to host your party. It was so nice to see you and get to know a few of your friends as well. We look forward to seeing you on your next visit. Please come for a short stay, a Sunday Roast or one of our new...

Poole, United Kingdom
Reviewed 15 January 2017

This hotel is confused.. is it old, new, modern, shabby chic? Is it a hotel or a gym?? My room was at the back of the hotel and was something out of a 70's b&b, not anything like the pictures on the website. My colleagues room was nicer, but had been refurbed to a basic standard. The restaurant and bar...

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Helpful?
4Thank Oakleaf2000
Management response:

I want to thank you for taking the time to write a review. We are a hotel in transition and as you noted we have completed some refurbishments while still working through other areas. On the night of your stay we did have an event taking place for a local charity and this is not something we normally do and...

Truro
Reviewed 13 January 2017

The team at Merchant's Manor were extremely helpful in putting together a bespoke buffet lunch for my mother's 85th birthday. We spent the afternoon in "the library" - a very warm and comfortable room but had use of the lounge next door. The food was superb and served by helpful but unobtrusive staff. There was plenty of tea and coffee...

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Helpful?
1Thank 354bh
Management response:

Thank you so much for your wonderful review and it was our pleasure to host the birthday girl on her special day. All the staff enjoyed being with your family and friends on the day and we were impressed with the wonderful family interaction. Happy Birthday one more time and we look forward to hosting your family on many more...

N Ireland
Reviewed 4 January 2017 via mobile

I stayed at this hotel recently with two family members. We wanted a pleasant place to stay for a few days after Christmas and we chose this hotel. The reviews were very pleasing and we felt the same after our lovely 3 night break. The rooms are comfortable but one of the rooms did not have bedside lights. It makes...

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Helpful?
2Thank margaret010
Management response:

Hello, Thank you so much for the review of your stay. We are so happy you enjoyed your time here at Merchants Manor and it was a pleasure to have you stay with us. Your input is important and we will make sure all rooms have bedside lights available and we will investigate the best way to reduce noise from...

London, United Kingdom
Reviewed 3 January 2017

We stayed at this hotel three years ago. Then the hotel was in a tired condition and the bedroom we had was similarly in need of refurbishment. Three years later we are back for a stay in Falmouth to see the children. The hotel has benefitted from some refurbishment and redecoration, our room at the very back of the hotel,...

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Helpful?
Thank Andew S
Management response:

Hello, Thank you so much for the review of your stay. I am new here at Merchants Manor and the team and I are so excited about improving this already wonderful property. Your inputs are very helpful for us to develop the business. We are busy implementing procedures and we look forward to your next visit. On your next visit...

Newquay, United Kingdom
Reviewed 28 December 2016

We have stayed at Merchants Manor a number of times now and we have never been disappointed. We normally book Old Master Room No 2 which has a real homely feel about it. Sioned & Nick the owners were on hand every day checking with guests that all was well. The staff went out of there way to be helpful...

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Helpful?
3Thank Trevor A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
Imagine your perfect holiday - a privately run Cornish Hotel, with far reaching views across the stunning Falmouth bay, South Cornwall. The Merchants Manor is unpretentious and yet wonderfully individual and provides the perfect base from which to explore the Cornish Riviera. Merchants Manor offers friendly and professional service and the kind of efficiency you would expect from a luxury Falmouth Hotel. Whoever you are or whatever you're looking for, whether that is a family holiday, a hotel perfect for Weddings in Cornwall, Merchants Manor is just fitting for all your needs. Come and enjoy attractive accommodation, good food and service reminiscent of a bygone era. ... more   less 

Additional Information about Merchants Manor

Address: Western Terrace, Falmouth TR11 4QJ, England (Formerly Green Lawns)
Region: United Kingdom > England > Cornwall > Falmouth
Price Range: $190 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Merchants Manor 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Green Lawns Falmouth
Green Lawns Hotel Falmouth
Merchants Manor Falmouth, Cornwall
Hotel Style:
#5 Family Hotel in Falmouth
#6 Romantic Hotel in Falmouth
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Questions & Answers

Here's what travellers have asked, with answers from Merchants Manor staff and other travellers.
2 questions
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Questions? Get answers from Merchants Manor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed room 3....5 star!”
  • Room 3
 of 5 bubbles Camborneman, 19 Feb 2017 | Read review
“Maybe avoid rooms directly opposite the pool area as can be a bit noisy in the morning.”
 of 5 bubbles nbuckley2016, 23 Jan 2017 | Read review
“It appears to be somewhat of a lottery.”
 of 5 bubbles andews2014, 3 Jan 2017 | Read review
“Having stayed in both the New Master and Old Master rooms we prefer the Old Master. Smaller but more character.”
 of 5 bubbles trevora564, 28 Dec 2016 | Read review
“Not sure if there is lifts”
 of 5 bubbles mandy6247, 18 Oct 2016 | Read review
5 of 5