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Portbyhan Hotel

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The Quay West Looe, Looe PL13 2BU England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$126
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Free cancellation until 20/02/22
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Traveller (273)
360
Panoramas (9)
Room & Suite (222)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 03/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Portbyhan Hotel
Updated 03/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 8 hotels in Looe
Location
Cleanliness
Service
Value
Travellers' Choice
The Portbyhan Hotel is situated in an unrivalled position right in the heart of Looe, allowing guests to relish the panoramic views of the vibrant harbour with only a short stroll into Looe town. The Edwards family, who operate an award-winning holiday company in South Wales, purchased the hotel in June 2013 and have since invested over £2.1 Million in a full-refurbishment of the exterior, bedrooms, restaurant, bar and public areas. These renovations, the location and the excellent services that the hotel offers have all contributed to the Portbyhan Hotel recently winning “Best Individual Hotel” at the prestigious National Coach Tourism Awards. Our public areas are also open to non-residents therefore if you are passing and wish to meet the team, sample our locally sourced cuisine or simply relax and enjoy a cold beverage on our roof top garden, please feel free, we would love to see you!
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Evening entertainment
Fishing
Rooftop terrace
Baggage storage
Laundry service
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Rooftop bar
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
795Reviews21Q+A100Room tips
Traveller rating
  • 462
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  • 73
  • 27
  • 19
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Popular mentions
Piotr S wrote a review 2 Jan
Bristol, United Kingdom19 contributions5 helpful votes
We visited the Portbyhan Hotel in Looe for Sunday lunch today. We had Sunday lunch there on many occasions previously and it was always very good with a generous portion of meat and vegetables. Today the lunch was dreadful. Firstly very meagre and cold. Our cauliflower cheese was forgotten and only given to us on asking for it with no apology. The price of lunch has shot up from 9.50 to 12.50 and with such meagre servings of vegetables and practically invisible meat is not worth it. We understand there is a new chef who has brought about these changes. This is a big mistake and the sooner the Sunday lunches revert back to the previous formula the better otherwise I am sure the hotel will be losing a lot of customers. We will certainly not be coming back and will tell our friends to stay clear.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
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Elaine wrote a review 1 Jan
2 contributions2 helpful votes
Just returned home after three days, when booked four. @ £825. Husband is suffering from back ache, had to take pain killers to sleep last night. Was told they would have changed the mattress but the damage was done. When checking out I asked if our bill could be adjusted to suit our stay. Taking in the fact that, it had been suggested to me while booking by phone that prepaid evening meal was a good idea @ 27.50 per person but when we requested our meal times each day there were only very late times available, as neither of us are able to eat late we had to cancel. (Not our fault). We had the set meal for New Years Eve, my main course and dessert was nice but hubbies main was inedible. Didn't complain. So as we decided to leave early, you'd expect a refund. 3x£55 plus 1 night. We got £100, you do the maths. Will not recommend or return.
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Date of stay: December 2021Trip type: Travelled as a couple
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pauline c wrote a review Nov 2021
Hampshire, United Kingdom52 contributions35 helpful votes
Disappointed with Hotel room, so small, distant river view. An-suite tiny, no storage in bathroom. Toilet roll holder coming off wall, We arrived on the 5th day of our trip around Devon and Cornwall, so quite a bit of luggage, no where to store empty suitcases. Chest of drawers, drawers were sticking. Creaking floors and very noisy plumbing, which I spoke to receptionist about, who was very dismissive, no sound proofing. Breakfast, wait to be seated, waitress comes takes you to your table, someone will come and take your order, why not take the drinks order then. No someone comes with a clipboard and tick list, They want your order from continental to cooked at the same time. Breakfast was supplied to a set cost no offer of extra tea, coffee or juice or toast, as we only had continental I would have thought some extra toast could have been supplied, considering we only had 3 slices of toast to start with.
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Date of stay: November 2021
Value
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1 Helpful vote
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ronjon17 wrote a review Nov 2021
Macclesfield, United Kingdom29 contributions95 helpful votes
This hotel is good and bad in parts. The cleanliness and service are very good, but atmosphere and food leave a lot to be desired. WE had room 312 which was a small double room with river view, and a very small shower room, akin to those on cruise ships, but no shelf for toiletries. the room was serviced daily to a high standard The public rooms, however were modern, wood effect,glass and stainless steel, with no soft lounge area. The so called riverside restaurant was like a works canteen. Because we were part of a coach party,we were treated as a flock of sheep and given a set time for breakfast in 15 minute slots which we had to keep to. Dinner was set at 6-30 with no flexibility. Breakfast was very good from an extensive menu. Unlike dinner which we had to order at breakfast, from a very limited menu of basic canteen food which was tasteless and barely lukewarm. Since Looe is a fishing port I would have expected some local fresh fish. No Chance! The wine list was overpriced bottom shelf plonk which you had to buy at the bar and carry the bottle and glasses to the table.
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Date of stay: November 2021
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Location
Service
2 Helpful votes
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graham w wrote a review Nov 2021
Abingdon, United Kingdom71 contributions53 helpful votes
Room 108 described as superior with a £120 top up for a balcony view was smaller than our medium sized kitchen . The bathroom was tiny but the shower was the best I have ever experienced for simplicity to operate. Alex the Breakfast Supervisor was first class ably assisted by Sharon. Breakfast was superb. The hotel was very clean, and seemingly covid secure,eg all the tables in the eating area were well spaced out which gave the appearance of a school dinner area. No atmosphere whatsoever . This was a coach trip with the theme being Tinsel and Turkey . All meals were served at the table, and the sweets were probably the best of a set menu in our opinion.
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Date of stay: November 2021
Rooms
Cleanliness
Service
1 Helpful vote
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Response from The Portbyhan Hotel The Portbyhan Hotel, Owner at Portbyhan Hotel
Responded 18 Nov 2021
Dear graham w, Thank you for taking the time to leave us your feedback. I am delighted to read that on the whole you had a lovely stay with us. Unfortunately we are not a purpose built hotel, therefore all rooms are of a different size. Your feedback on the room is not a common theme, none the less I appreciate everyone has different expectations. Thank you again for your feedback. Thanks Chris
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PRICE RANGE
US$82 - US$196 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandCornwallLooe
NUMBER OF ROOMS
44
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Frequently Asked Questions about Portbyhan Hotel
Which popular attractions are close to Portbyhan Hotel?
Nearby attractions include Looe to Polperro walk (0.1 km), East Looe Beach (0.4 km), and Old Guildhall Museum & Gaol (0.2 km).
What are some of the property amenities at Portbyhan Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
What food & drink options are available at Portbyhan Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Portbyhan Hotel?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Portbyhan Hotel?
Conveniently located restaurants include Daisy's Cafe, Sarah's Pasty Shop, and The Lookout.
Is Portbyhan Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Looe.
Are there any historical sites close to Portbyhan Hotel?
Many travellers enjoy visiting Old Guildhall Museum & Gaol (0.2 km), Talland Church (3.0 km), and Duloe Stone Circle (5.6 km).
Does Portbyhan Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is Portbyhan Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.