The Holiday Inn brand is good and relatively consistent world wide. We booked two rooms, for ourselves and another couple. I found a hair clip on the bathroom floor, my wife doesn't use hair clips. We didn't report it, but the room was serviced after the first of our two nights, it was still in the same place afterwards. I also reported a split in the shower hose after the first night. It was bigger than the hole in the titanic and more water coming out than at the shower head. Assured it would be fixed whilst we were out I was surprised to return at 10pm and find it was still unchanged. I find that kind of service unacceptable. The hotel seems a bit tired now and needing some rejuvination.
What a great stopover this was on the way to Cornwall. We had interconnecting rooms which were excellent, spacious and very clean. Smooth check in from Jordan and pleased to hear that our request for a feather free room had been noted and sorted! Breakfast was Grab and go and as the hotel was fully booked you had to take back to your room. Not completely ideal but that’s life currently! Plenty of choice - cereal, fruit, croissants, bacon and egg muffins. The hotel has its own restaurant for dinner or there is a Miller and Carter about a 30 second walk or a Brewers Fayre five mins walk. There is also a subway and dominos in walking distance. Unfortunately there is no supermarket or small paper shop nearby but not far to drive. Parking is £5 for 24 hours. Would highly recommend.
No warning of parking charges for guests in the booking email so not a good start. Room small and very average. Breakfast at weekends my family not allowed to sit and eat due to alleged government rules even though restaurant rammed during the week and in the evenings and with no screens etc. Why not just allow a certain number of guests to sit then ask the rest to take food upstairs once number get to a threshold? Very simple. Some staff clearly enjoying ridiculous rules and regulations. Avoid at all costs if possible.
It can be very difficult reviewing the hotel during these times. Hotels have a critical role for key workers. Quite what defines a key worker at the moment I am not too sure! But in the true definition of one, I am it. The hotel is functioning perfectly well. The rooms are well appointed, parking is ample, cleanliness absolutely perfect. A collection service for dining is available – appreciated and welcome – the menu however does leave a little bit to be desired for us vegetarians – but still – it's better than the alternatives. My concern is the activity of the other guests. Predominantly they are in the construction trade it would seem. A significant amount of loitering in public areas, especially at breakfast time, there is no regulation or control over these guests. On two occasions I choose not to have breakfast to avoid being around too many people. If I became ill, it would have potentially catastrophic affects. Breakfast is reasonably well thought out, sadly no vegetarian option on the hot roll side of life (some vegetarian sausages would be good with in a bun) but I do understand that these times are as they are – so I just chose to eat meat for the time being. Staff are as always very friendly, very welcoming, and doing an exceptional job in challenging circumstances.…
What can I say, what a wonderful hotel very clean, rooms lovely. Staff very friendly and helpful. We stayed for a night as a stop gap. Would definitely recommend it and will be coming back. One off the best places we have stayed. Thank you holiday inn for a great experience