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Mercure Exeter Southgate Hotel

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#7 of 31 Hotels in Exeter
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Exeter Southgate Hotel
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1,857 Reviews from our TripAdvisor Community

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Showing 1,794: English reviews
Devon, United Kingdom
Reviewed yesterday NEW

Great room. Staff very helpful from checkin, bar staff, dining room and checkout Great position. Only downside is the cost of parking, could be a little less expensive. Overall a great hotel with excellent leisure facilities

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Helpful?
Thank Brian999052
Isle of Wight, United Kingdom
Reviewed yesterday NEW

Not a fan of multiple group hotels, we weakened on the back of this hotels proximity to its city centre location. Ultimately realising a quality room at a competitive price, great. A three day stay in a suite, (Room 187) a quite lovely room recently refreshed room, despite being done so in rather drab greys & beiges,(Shoot the designer) a...

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Helpful?
Thank VanguardAction
Taunton, United Kingdom
Reviewed 2 days ago NEW

We were very pleased with the room and hotel, ideally situated near the cathedral and shops as well as the quay side which is within easy walking distance. It's well worth including breakfast in your booking, an excellent range of food, polite and efficient staff and as well as the buffet style food they offer a selection of breakfast food...

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Helpful?
Thank Gwyn C
Chippenham
Reviewed 3 days ago NEWvia mobile

Location is good rooms are on the whole clean , I was put in a room I was not happy with the outlook and mentioned to staff who had no problem moving me, the thing that stood out the most which I found very impressive was the staff and there attitude, The Customer Service here was incredible so good to...

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Helpful?
Thank VF428
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear VF428, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and were impressed buy the staff as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back again...

Bristol, United Kingdom
Reviewed 4 days ago NEW

We stayed here for a night as a base to explore Exeter. The hotel is in the centre of the historic district and has its own car park. Check in was pleasant and our room was a good size with a desk to work at as well as a seating area. Wifi was good and there was an abundance of...

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Helpful?
Thank MarcusHurley
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear MarcusHurley, Thank you for taking the time to review your recent stay. I do hope that you will give us the opportunity to welcome you back to the hotel in the not too distant future. Best, Amy Gleadow Operations Manager

Warrington
Reviewed 6 days ago NEW

I booked this hotel as a last minute trip to Exeter from Warrington so I could collect a bike for my son. It is the 2nd time I've stayed at this hotel, the first being on business a year or so ago. This time, I arrived very late (1am) The night porter was very helpful and checked me in quickly...

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Helpful?
Thank WarringtonBaz
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear WarringtonBaz, Thank you for taking the time to review your recent stay and I am delighted that you had such a positive experience. I do hope that you will give us the opportunity to welcome you back to the hotel in the not too distant future. Best, Amy Gleadow Operations Manager

Plymouth
Reviewed 6 days ago NEWvia mobile

Stayed in this hotel for 2 nights bed and breakfast as a Christmas present from the in laws. Had some issues finding the exact location as two different sat navs sent us round in circles (5 times!!). When we arrived the staff in reception were very welcoming. The reception was very warm and tastefully decorated with a lovely open fire...

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Helpful?
Thank TeresaCPlymouth
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear TeresaCPlymouth, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and found the staff to be welcoming and informative as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming...

Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

The hotel staff were adamant that the online booking agent was to blame, instead of just providing the exact type of room that we booked. The rooms we were given eventually were located on the ground floor with windows directly looking out on the car park, meaning that anyone in the car park would have a direct view into the...

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Helpful?
Thank CaravanDad
Poole, United Kingdom
Reviewed 1 week ago

What a lovely hotel, Entrance welcoming and the staff well they could not be anymore polite attentive and quick if they tried. Disabled room was not on the website for booking, so I booked a family room, but did add I was disabled on the booking form. Our room was really spacious , plenty of space for clothing, very clean....

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Helpful?
Thank alienrobocop
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear alienrobocop, Thank you for sharing your recent experience which I read with pleasure! I am delighted that you had such a positive experience and I hope that we may be able to welcome you back to the hotel when you are next visiting the area. Best wishes, Amy Gleadow Operations Manager

Edinburgh, United Kingdom
Reviewed 1 week ago

We stayed here for one night when down in Exeter and were happy overall with our experience. The location is excellent, right in the city centre near all the shops and restaurants and the Cathedral Close. Check in was fine and our room was nice, on the second floor, with enough space and a very clean and functional bathroom. The...

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Helpful?
1Thank George M
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear George M, Thank you for taking the time to share your recent experience of your stay. I am delighted that you were overall happy with your experience but it clear that there are some areas that require some re-training and re-focus so that we may better our serve our guests; thank you for bringing this to our attention. I...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Price Range: $124 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travellers.
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a suite, be friendly and negotiate a rate Room 187 Excellent.”
 of 5 bubbles VanguardAction, 17 Jan 2017 | Read review
“Even if your disabled and all the disabled rooms are booked,when you intend to travel.You can have a spacious family room.”
 of 5 bubbles alienrobocop, 9 Jan 2017 | Read review
“being where the location is I find all the rooms quiet”
 of 5 bubbles dillyboy, 20 Dec 2016 | Read review
“Normal room, don't pay to upgrade”
 of 5 bubbles Tonyjac, 9 Dec 2016 | Read review
“Lamb was excellent”
 of 5 bubbles NigLod, 6 Dec 2016 | Read review
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