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Mercure Exeter Southgate Hotel

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#7 of 31 Hotels in Exeter
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Exeter Southgate Hotel
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1,920 Reviews from our TripAdvisor Community

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Showing 1,857: English reviews
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Congleton, United Kingdom
Reviewed yesterday NEWvia mobile

I have walking difficulties following an accident and had requested a room with a walk in shower.This room was excellent and even had a view of the Cathedral.Super big bed which was very comfortable,nice fluffy towels and no noise.No complaints. We thought we were going to have a problem with the restaurant but this was sorted out by the lovely...

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Helpful?
Thank 63Gillian
Plymouth
HOTEL’S FAVOURITE REVIEW
Reviewed 12 January 2017 via mobile

Stayed in this hotel for 2 nights bed and breakfast as a Christmas present from the in laws. Had some issues finding the exact location as two different sat navs sent us round in circles (5 times!!). When we arrived the staff in reception were very welcoming. The reception was very warm and tastefully decorated with a lovely open fire...

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Helpful?
Thank TeresaCPlymouth
About Hotel's Favourite Review
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear TeresaCPlymouth, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and found the staff to be welcoming and informative as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming...

Reviewed 4 days ago NEWvia mobile

We've been to this hotel quite a few times now, this time was with family and they got 2 interconnected rooms which was exactly perfect for them. Our room had the usual very comfortable bed, air conditioning but also windows which open, the great bathroom with walkin shower and a mirror which doesn't mist up, and everything working perfectly. Good...

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Thank Nick14541
London, United Kingdom
Reviewed 6 days ago NEW

Good location. Comfortable room. Good restaurant. Will definitely stay again. Would prefer to be told in advance if being offered a ground floor room. Entrance and reception area could be made more warm and attractive - bit unwelcoming given the potential of the huge area. Fireplace? Something missing.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Hilary M
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thank you for posting your thoughts on here. We really value your feedback. Kind regards

MK
Reviewed 1 week ago

We have stayed in this very nice hotel for 2 nights. It has a beautiful design, comfy bedroom (however the bed was too soft and a bit "wobbling" for us) with every necessary facilities. Everything was nice, clean and tidy, but we missed some more hangers for the towels in the bathroom. All staff very kind and thoughtful. The whole...

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Helpful?
Thank Judit V
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thanks for your review. I’m glad you have a good stay with us. See you on your next trip. Kind regards,

penzance
Reviewed 1 week ago via mobile

Stayed at the South Gate for two nights . The hotel is close to all shops restaurants. The room was very clean and comfortable very good breakfast choice . We had an evening meal in the Restaurant which was delicious. We would defiantly stay here again when we visit Exeter and would recommend it .

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Thank polventon
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Happy to hear that you enjoyed your stay at the Southgate, I look forward to your next visit. Kind regards,

Street, Somerset, UK
Reviewed 1 week ago

Stayed here just after Christmas and it's a lovely hotel. The staff on reception and in the bar area were very friendly and helpful. Leisure facilities were okay; it was nice to go for an early evening swim/relax in the Jacuzzi after a bit of sightseeing during the day although it was quite busy in the pool area. The location...

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Helpful?
Thank Celina P
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thank you for taking the time to provide your feedback I am delighted to hear that you would recommend the Mercure Exeter Southgate for a short stay and I hope that we will be able to welcome you back again in the near future. Kind regards

dorset
Reviewed 1 week ago

Check in very prompt, first impressions very good, very nice reception area. Pool, spa and gym added bonus. Room very comfortable, excellent breakfast. Just a 5 minute walk to shops. Would recommend and stay agin

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Helpful?
Thank lovejogging
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thank you for your recommendation I was pleased to learn that you had and enjoyable experience and look forward to welcoming you back again soon. Kind Regards

Ontario Canada
Reviewed 2 weeks ago

Devon is such a special destination. Include a stop (2) nights to enjoy Exeter Cathedral and a lovely break at the Southgate. Staff so friendly, bar and restaurant top notich. Wonderful leisure area with pool and a great gym. Take a look at the light fixtures that are encased with photos of Gargoyles and Views on the historic buildings on...

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Helpful?
Thank Andrea C
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thank you for such a lovely review I am delighted that you enjoyed our hotel so much. At Mercure Exeter Southgate we pride ourselves in being part of such a wonderful city and as tribute to this we refurbished our public areas and some of our bathrooms with a 'Book of Exeter' theme. This is an old English document held...

Bicester, United Kingdom
Reviewed 2 weeks ago

We had a very enjoyable stay the staff were very friendly and helpful. The room was very good, just a couple of little things/details that could have improved it but personal choice. Breakfast excellent

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Julie N
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Thank you for your feedback. We are always looking for ways to improve our services as we strive to exceed our guest expectations so your feedback is very important to us. I am glad you had enjoyable stay. I hope to welcome you back to the Mercure Southgate Hotel again soon. Kind regards

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Price Range: $154 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travellers.
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a Superior (or Privilege) room for king size bed, instead of the Classic, which only has a classic double bed.”
990juditv, 17 Apr 2017 | Read review
“View of the Cathedral and rural Devon a nice touch”
andreacV5144NH, 11 Apr 2017 | Read review
“All clean and comfortable”
ChesterLeStreet, 10 Apr 2017 | Read review
“Cathedral view side are quieter”
michelle2306, 10 Apr 2017 | Read review
“Rooms at the rear are quieter”
113maureend, 31 Mar 2017 | Read review
5 of 5