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Mercure Exeter Southgate Hotel

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Traveller (238)
Room & Suite (159)
Dining (37)
Overview
  • Excellent36%
  • Very good43%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Additional information
Offers from Mercure Exeter Southgate Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Offers from Mercure Exeter Southgate Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,246)
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2,162 results
Traveller rating
802
878
313
119
50
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LanguageEnglish
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802
878
313
119
50
Show reviews that mention
All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizewalk in showerreception staffnespresso machinelocation is excellenton site parkingthird floorfew minutes walkpublic areasbuffet style
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1 - 5 of 2,162 reviews
Reviewed yesterday via mobile

I stayed at this hotel in preference to The Buckerell Lodge as it has a pool, sauna and jacuzzi and was closer to the city centre. The bedroom was tired decoratively, had a number of bad scuff marks and lacked the little niceties that come...More

Thank Kate L
Hotel's Favourite
Reviewed 3 July 2018

We spent a night end of June at this hotel. We loved the lobby, our room and the location. The room is very nicely decorated, the shower was an Italian shower ((long and wide). The staff was professional and nice. I recommend this hotel also...More

1  Thank lajulieUk
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 3 July 2018

Dear lajulieUk Thank you for your lovely feedback. We are all very pleased that you loved our Hotel and our central location. I hope that we can welcome you back soon to sunny Exeter! Kind regards Craig Findleton GENERAL MANAGER

Reviewed 2 days ago

We spent three nights at this hotel. The staff were all very helpful and the room (EXECUTIVE SUITE) was very spacious and comfortable for two adults and two small children. The Leisure facilities are excellent and we used it extensively. Overall, we can recommend this...More

Thank ShuHOX
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 2 days ago

Dear ShuHOX Thank you for your lovely feedback about your recent stay at the Hotel. It is great to see that you enjoyed the Executive Suite. This is a great option for guests who would like a more spacious family room. I hope that we...More

Reviewed 2 days ago

This was my another stay in this hotel. Through the years I noticed that some areas needs to be taken under more attention. Firstly gym - equipment wasn't replace from ages.The time for checking the water in the swimming pool and jacuzzi - I know...More

Review collected in partnership with Accorhotels.com
Thank dorotaraeside
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 2 days ago

Dear dorotaraeside Thank you for your constructive feedback. Unfortunately there is never a right time to carry out water testing and unfortunately it needs to be carried out at a certain time. As our swimming pool and jacuzzi are normally busy there isn't a suitable...More

Reviewed 6 days ago via mobile

We arrived quite late, but were accommodated in the dining room just before they finished serving. The lady serving us was fantastic. We were asking about the best way to get into the centre,as I was on crutches but still up for walking a little...More

Thank CardiffFloyd
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 3 days ago

Dear CardiffFloyd Thank you for your lovely feedback about your recent stay at the Hotel. We are delighted to see that you enjoyed your stay and enjoyed the quality service of the team. I hope that we can welcome you back soon. Kind regards Craig...More

View more reviews
About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$101 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$101 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (238)
Room & Suite (159)
Dining (37)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Claire M
Hi, I have been looking at the prices on a search site for hotels that this wont let me type and I don't understand why their is such a massive difference in price if you add breakfast or not i.e on the 24-27th of October if you do free cancellation or not with breakfast it is between 71-72 cheaper to not add breakfast but then goes on to say you can have breakfast added for just £10...This is utterly ridiculous and suggesting that breakfast costs up to £72?.. Is this an issue on booking I am not sure as your company clearly liases with them in regards to your prices. Can this be looked into as I am sure this is what you will see for all other months too Fortunately I am a member with accor where it is better value but most noticeably you don't get the 70+ price difference when you add breakfast included or not Regards Claire
13 August 2018|
AnswerShow all 2 answers
Response from gillian o | Reviewed this property |
I was very disappointed in this hotel. It is very expensive then there is £12.00 added for parking. Also if you take a dog it is £15.00 each dog which didn’t say when I was booking. Food also expensive but the breakfast was... More
0
Votes
Natalie B
28 July 2018|
AnswerShow all 4 answers
Response from Craig F | Property representative |
Hello We do charge £12 per overnight at the Hotel for guests and £2 per hour for day customers. Unfortunately we do not provide complimentary carparking.
0
Votes
beachbum5597
1 December 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Room Tips
"Check the Aircon, and courtyard rooms may be loud due to the smoking area under them..."
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"Ask for a renovated room on the 3rd floor."
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"Rooms on main floor"
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"Quieter floor"
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