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Mercure Exeter Southgate Hotel

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Traveller (230)
Room & Suite (140)
Dining (31)
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Overview
  • Excellent37%
  • Very good42%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,182)
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2,102 results
Traveller rating
783
859
303
112
45
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LanguageEnglish
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783
859
303
112
45
Show reviews that mention
All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizenespresso machinewalk in showerreception stafflocation is excellenton site parkingthird floorfew minutes walkbuffet stylestayed for one night
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1 - 5 of 2,102 reviews
Reviewed yesterday via mobile

Can’t comment on value for money as I didn’t pay for my stay, my work did, however I thought it was great. Apart from a small mix up the first night after checking in (I think the systems were down) where another woman entered my...More

Thank lanamaycox
Hotel's Favourite
Reviewed 4 days ago via mobile

My wife and booked into the Mercure Hotel as Accor members and had a great discounted booking. We booked a classic room with twin beds and was upgraded to the ‘Privilege room’ on our arrival, this was an unexpected surprise and this really made our...More

Thank karlclaire c
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 2 days ago

Dear karlclaire c Thank you for your lovely feedback about your recent stay. It is lovely to see that you enjoyed your stay and found the service and the Hotel to be exceptional. We look forward to welcoming you back to the Hotel soon. Kind...More

Reviewed 4 days ago

Hotel well located and a short journey from the M5. Reception was slightly strange as hotel insisted the booking was in my daughters name!. Apparently she had booked a Mecure hotel some time ago and gave them our house number. Apart from that, very pleased...More

Review collected in partnership with Accorhotels.com
Thank BigTed57
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 2 days ago

Dear BigTed57 Thank you for your constructive feedback about your recent stay at the Hotel. We are constantly improving the quality of the Hotel and service that we provide at the Hotel so your comments will aide us in ensuring this happens. Kind regards Craig...More

Reviewed 6 days ago via mobile

Stayed for 1 night to look around Exeter, lovely clean, pleasant & tidy hotel, staff very friendly, double room was a good size, en suit, tea making, tv, air con. We didn’t eat in the restaurant but what we saw of the food looked very...More

Thank Michael I
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 6 days ago

Dear Michael I Thank you for your lovely feedback about your recent stay. It is great to see that you enjoyed your stay and loved the food, friendliness of the team and quality of the Hotel. I will pass your compliments onto the team. I...More

Reviewed 1 week ago via mobile

Had a great stay here in mid-May to catch up with nephew and niece. Booked from overseas (Australia) a month ago and all went to plan. Room and facilities were just right. Morning staff delivered 2 cappuccino’s that were like water, found the coffee machine...More

Thank Ian T
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 6 days ago

Dear Ian T Thank you for your lovely feedback about your recent stay at the Hotel. I am really sorry that there was an issue with the cappuccino's from the bar. I will discuss your comments with the Food & Beverage Manager to ensure that...More

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Most Booked Properties in Exeter, United Kingdom
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$103 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$103 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (230)
Room & Suite (140)
Dining (31)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
beachbum5597
1 December 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Gerry B
13 November 2017|
Answer
Response from Craig F | Property representative |
Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
1
Vote
William T
21 October 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
0
Votes
Room Tips
"Rooms higher up may have a better outlook"
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"First Floor is easy to in and out of hotel, but your view is the parking lot."
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"Odd numbers rooms are probably quitter than even numbers"
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"Face towards the cathedral for a quieter room"
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