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Mercure Exeter Southgate Hotel

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#8 of 31 Hotels in Exeter
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Exeter Southgate Hotel
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1,903 Reviews from our TripAdvisor Community

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Showing 1,841: English reviews
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London, United Kingdom
Reviewed 3 days ago NEW

This hotel is OK but overpriced in my view. It's well placed near the cathedral but the accommodation is just like any other business hotel, certainly not luxury, even though the bar is quite swish. I was charged £7.75 for a glass of quite ordinary sauvignon blanc, and the coffee at breakfast was weak and watery in the way UK...

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Helpful?
Thank TinaWatson
Exeter, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

In my view this Hotel is 5 star already. My last visit was as good as the two previous that I did not review because of how close together they were. From the moment you arrive at the Hotel and are recognised by your loyalty and the check in procedure suddenly takes 2 minutes and I am walking to the...

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Thank Bigbird1334
About Hotel's Favourite Review
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Bigbird1334, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and were impressed by the staff as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back again...

Southampton, United Kingdom
Reviewed 5 days ago NEW

Stayed one night whilst visiting my son at Exeter University. Have stayed a couple of times before and the standard was higher. The bathroom was poorly designed and grubby in places. Breakfast was very poor not the sort of quality for the star rating and awful service. Considering the price they charge there are better places to stay in Exeter....

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Thank annwilloughby
Basingstoke, United Kingdom
Reviewed 6 days ago NEW

My boyfriend and I stayed in here over the weekend for my birthday. When we arrived they didn't have our reservation on file under my boyfriends name, after a while of some confusion they called Booking.com reservations who we booked through. They found the reservation using the reference number and somehow booking.com had put it under my name even though...

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Helpful?
Thank Caroline C
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Caroline C, Thank you for taking the time to share your recent experience of your stay which I read with pleasure. I am delighted that you were overall happy with your experience but it is clear that there are some areas that require some re-focus so that we may better our serve our guests; thank you for bringing this...

Devon
Reviewed 1 week ago

Thank you for a memorable family weekend celebration - my parents 52 wedding anniversary, and their 27 consecutive year staying at the Southgate Hotel. A big thank you to all the staff, (including Holly the Restaurant Manager, George on Reception, and CJ our lovely waitress) who looked after us so well, for the easy, friendly and efficient approach to your...

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Helpful?
Thank Millie4006
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Millie4006, Thank you so much for sharing your recent experience on TA. It is always very rewarding for the team to read a positive review and it goes a long to way to remind them that their care and attention at work does not go unnoticed! I do hope that we may be able to welcome you back to...

Newton Abbot, United Kingdom
Reviewed 1 week ago via mobile

Stayed last night for a night away with my wife. The hotel is lovely & the staff are all friendly. We did not eat dinner at the restaurant but the breakfast this morning was excellent. We used the spa on arrival & it was a bit busy but it was ok. We would definitely return.

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Helpful?
Thank Chris P
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Chris P, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel; our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back again soon to the Southgate hotel. Best...

Weymouth, United Kingdom
Reviewed 1 week ago via mobile

The hotel was lovely with wonderful facilities the pool was lovely and warm and the hot tub and sauna was even better! Rooms were lovely and clean but the best part about our stay was the staff very friendly and helpful reception staff, Freed and Mark the night staff made our evening very enjoyable thank you very much to all...

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Helpful?
Thank kerryweaver24
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear kerryweaver24, Thank you so much for sharing your recent experience on TA. It is always very rewarding for the team to read a positive review and it goes a long to way to remind them that their care and attention at work does not go unnoticed! I will certainly ensure that Freed and Mark have sight of your kind...

Hereford, United Kingdom
Reviewed 2 weeks ago

Very comfortable bed, good size bedroom and shower room. Pleasant location not far from the Cathedral and city centre, both within easy walking distance. Friendly staff and easy check in and check out.Good size car park. Excellent breakfast and dinner, and reasonable rates.

Review collected in partnership with Mercure Hotels
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Thank LIBRA0610
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear LIBRA0610, Thank you so much for sharing your recent experience on TA. It is always very rewarding for the team to read a positive review and it goes a long to way to remind them that their care and attention at work does not go unnoticed! I do hope that we may be able to welcome you back to...

Lucerne, Switzerland
Reviewed 2 weeks ago

Booked the hotel for a one night break as we had to have our car serviced. We have stayed here before about 4 years ago. Nicely presented main reception area with a gas effect log fire and really nice furniture. Reception staff were helpful as we had arrive before our room was ready they looked after our luggage. We had...

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Helpful?
Thank David_PaulaCH
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear David_PaulaCH, Thank you for taking the time to share your recent experience of your stay which I read with pleasure. I am delighted that you were overall happy with your experience but it is clear that there are some areas that require some re-focus so that we may better our serve our guests; thank you for bringing this to...

Plymouth, United Kingdom
Reviewed 3 weeks ago via mobile

We booked a night in the Southgate as we came up from Plymouth for a friend's birthday and knew we'd want to have a few drinks rather than drive home. We stayed in a Privilege Double room which was very comfortable with complimentary drinks in the minibar, a Nespresso machine and robe and slippers. There was also tea/coffee, a safe,...

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Helpful?
Thank kathy231
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear kathy231, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel; our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back again soon to the Southgate hotel. Best wishes,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Price Range: $147 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com and ACCOR so you can book your Mercure Exeter Southgate Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travellers.
19 questions
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the rear”
 of 5 bubbles David_PaulaCH, 6 Mar 2017 | Read review
“Great rooms, lovely food and wonderful location”
 of 5 bubbles 758jacquic, 2 Mar 2017 | Read review
“Privilege rooms are the best”
 of 5 bubbles Bigbird1334, 2 Mar 2017 | Read review
“Ask for a room away from the busy intersection.”
 of 5 bubbles 1Suz1, 1 Mar 2017 | Read review
“Privilege room 341 is very small so ask not to be in this room. ”
 of 5 bubbles DerrickW277, 22 Feb 2017 | Read review
5 of 5