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Mercure Exeter Southgate Hotel

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#7 of 31 Hotels in Exeter
Certificate of Excellence
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1,820 Reviews from our TripAdvisor Community

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Showing 1,757: English reviews
Exeter, United Kingdom
Reviewed yesterday NEW

Plush, trendy decor in reception, bar and restaurant. Friendly obliging staff. Bedrooms small and airless. Lovely sash windows but no noise insulation. Noise from city traffic, slamming car doors and revellers well into the early hours. Large bed but v hard and uncomfortable. Pillows poor quality- like concrete! Two flashing red fire alarm lights one above bed and one above...

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Helpful?
Thank chrisbumsh
Haverfordwest, United Kingdom
Reviewed 2 days ago NEWvia mobile

I visited for the weekend to celebrate my 40th with my wife. The first experience was struggling to find a parking space. Two things create trouble with this it seems. Firstly mercure have opened their hotel car park for use by general public in a bid to gain £2 per hour out of them. Secondly, it seems that parking is...

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Helpful?
Thank Kevin R
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Kevin R, Thank you for your review and feedback which is gratefully received. Please accept my apologies for some of the challenging experiences you highlight and which we will focus on but I was pleased to read overall you had a good stay with us and that you would stay again in the future. I hope we can have...

Bognor Regis, United Kingdom
Reviewed 3 days ago NEW

Room was fine, perhaps a little small, food was excellent and the conference room was very good with excellent support from the staff wbo were very pleasant and helpful. There was good reliable, fast wifi which made a change from most hotels.

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Helpful?
Thank NigLod
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear NigLod, Thank you for your review and feedback which is gratefully received. I'm delighted you had a good working visit with us for your conference and thank you for your positive comments which I will be pleased to share with the team. I hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden...

Lymington, United Kingdom
Reviewed 4 days ago NEW

I had booked a twin room well in advance and on arrival was shown to a dingy ground floor room adjacent to the car park. As there were no other twin rooms available I was given a double room on the second floor and although I was told it was a 6ft bed it turned out to be 5ft. The...

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Helpful?
Thank frenchtraveller43
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear frenchtraveller43, Thank you for your review and feedback which is gratefully received. Please accept my apologies for your room not having a view; sadly as a city centre hotel we have limited rooms that do have a view. Thank you for your comments about the reception team, I was also disappointed to read your feedback in relation to breakfast...

Reviewed 5 days ago NEWvia mobile

Just returned from a two night stay celebrating our 20th anniversary, beautiful hotel, staff friendly & helpfull, lovely room with everything we needed (tho fan in bathroom didn't work) only downside was that there was a function on both nights so we were kept awake till early hours with loud drunken behaviour (would book a room on other side of...

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Helpful?
Thank Paula W
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Paula W, Thank you for your review and feedback which is gratefully received. I'm delighted overall you had a fantastic weekend with ourselves and would return, please accept my apologies if the hotel was very busy with Christmas parties this weekend. I will follow up with the team to ensure we focus on keeping noise levels from our guests...

Reviewed 5 days ago NEWvia mobile

I stayed for one night with my husband. We arrive at 1300 hours expecting to get a parking space we circled the hotel several times but were unable to park. We tried the car park nearby again this was full. We ended up parking at the princesshay car park but were unable to leave the car there overnight. We stayed...

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Helpful?
Thank Victoria W
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Victoria W, Thank you for your review and feedback which is gratefully received. I'm pleased overall you had a good stay with ourselves and please accept my apologies that our car park was full at the time of your arrival and you felt we showed little empathy in finding you alternative car parking which I will feedback to the...

London
Reviewed 6 days ago NEW

On the whole I enjoyed my stay here. The hotel was in an excellent location and the room I had was comfortable. Just a few niggles though. Having travelled all the way from Hertfordshire to the hotel I would have appreciated a welcome Hello when I arrived. Inst ad, I was stared at for a short while and then my...

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Helpful?
Thank Wanderlustgb
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Wanderlustgb, Thank you for your review and feedback which is gratefully received. Please be assured we value your feedback and will focus on the areas you highlight to improve our service moving forward. I hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind Regards, David Hayden General Manager

St Peter Port, United Kingdom
Reviewed 1 week ago

Excellent hotel, lovely rooms and bathroom with massive shower. Staff were very friendly and helpful. Very prettily decorated for Christmas. Very comfy bed, and both a firm and a soft pillow. Highly recommended.

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Helpful?
Thank Jayne L L
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Jayne L L, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great stay with ourselves during the flight delays at Exeter airport last week and hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind Regards, David Hayden General Manager

Pontypool, United Kingdom
Reviewed 1 week ago

Overall very enjoyable stay and staff could not do enough to help. The restaurant was very busy on the Friday evening and staff were busy however, we were complimented for this. Would I stay at the hotel again, yes.

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Helpful?
Thank pauldG5593KC
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear pauldG5593KC, Thank you for your review and feedback which is gratefully received. I'm delighted you would stay at the hotel again and had a very enjoyable stay with ourselves. I hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

Dungannon, United Kingdom
Reviewed 1 week ago

A great hotel. Good location close to the city centre. Nice rooms, good gym and pool. The best part however was the staff. They were excellent. The reception staff in particular went the extra mile to ensure our stay was everything we could hope for. Thanks

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Helpful?
Thank tonydA5410BH
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear tonydA5410BH, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and found the staff to be excellent as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Price Range: $120 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travellers.
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a room at the back overlooking rear car park as front rooms very noisy.”
 of 5 bubbles chrisbumsh, 8 Dec 2016 | Read review
“Lamb was excellent”
 of 5 bubbles NigLod, 6 Dec 2016 | Read review
“166 was very pretty and quiet.”
 of 5 bubbles JayneLL_12, 2 Dec 2016 | Read review
“For room with a bath, ask at time of booking”
 of 5 bubbles Sfandfamily, 20 Nov 2016 | Read review
“ideal for city life”
 of 5 bubbles sall-jane, 19 Nov 2016 | Read review
5 of 5
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