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Mercure Exeter Southgate Hotel

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#7 of 31 Hotels in Exeter
Certificate of Excellence
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Mercure Exeter Southgate Hotel
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1,813 Reviews from our TripAdvisor Community

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Showing 1,750: English reviews
Lyme Regis
Level Contributor
253 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 2 weeks ago

Had a night at this city hotel whilst hubby had a night out on the tiles. I arrived mid afternoon on the Friday and had a very pleasant swim in the really well appointed pool, steam room and Jacuzzi along with a gym ideal for all. Lunch in the bar along with a coffee was a must following a very... More 

Helpful?
Thank sall-jane
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear sall-jane, Thank you for your review and feedback which is gratefully received. I'm delighted you had a good stay with us and would recommend the hotel based on your experience with ourselves. I hope we can have the pleasure of welcoming you back to the Southgate hotel again soon. Kind Regards, David Hayden General Manager More 

London, United Kingdom
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago

A good hotel that has been through a few owners. Staff always seem under pressure ie I heard a deep sigh from a receptionist as I walked away following a request, the standout exception being George. My detail example would be the TV control the cover of which was missing and sticky black plastic in its place. Best rooms are... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Honeybonnet
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Honeybonnet, Thank you for your review and feedback which is gratefully received. Thank you for your comments and recognition of George and the great work he does, we will certainly take your feedback on board and ensure we focus on the details and areas you describe to continue to improve our service delivery. I hope we can have the... More 

Durham, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

We stayed for 5 nights at this hotel in the heart of Exeter. We attended a festival at the university and also took in some bird watching and cycling along the Exe Estuary. This was the second time we had stayed at this venue. The room we were given was on the ground floor, but well away from the reception... More 

Helpful?
Thank Jigdolly
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Jigdolly, Thank you for your review and feedback which is gratefully received. I'm delighted you had a comfortable stay with ourselves and enjoyed your time with us. I hope we can welcome you back again to the Southgate hotel soon. Kind Regards, David Hayden General Manager More 

Newton Abbot, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

My husband and I visited this hotel for one night last week, I was pleasantly surprised at what this hotel was like and had to offer. Facilities were impressive, gym and spa area really were fab!!! Location is great for town centre and parking is reasonable price. We paid a little bit more for a Privilege room, not really sure... More 

Helpful?
Thank Ange1878
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Ange1878, Thank you for your review and feedback which is gratefully received. I'm delighted you were impressed during your stay with us and will be pleased to share this feedback with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind Regards,... More 

Lenoir City, Tennessee
Level Contributor
297 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 2 weeks ago

We stayed here for two nights and had a room on the ground floor which was great. When we checked in and arrived at our room, we noticed both glasses in the bathroom were used and hadn't been replaced. The sink had hair in it, making us wonder if our room had been fully serviced. It wasn't a bad room,... More 

Helpful?
Thank Sharon W
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Sharon W, Thank you for your review and feedback which is gratefully received. Please accept my apologies for the disappointing start to your stay with us which I will certainly follow up on with the team. I hope we can welcome you back to the Southgate hotel in the near future when I'm confident we can give you the... More 

London, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

I have stayed there before, but this is my first review. This was a wonderful stay. I was greeted by Anastasia - a trainee reception, who was so bright and bubbly. Our booking was then passed to Emily, the Office Manager, who sorted out a couple of queries with fantastic efficiency. Our room was clean, tidy and felt great. The... More 

Helpful?
Thank Emma C
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Emma C, Thank you for your review and feedback which is gratefully received. I'm delighted you had an excellent stay with ourselves and will be pleased to share your feedback with the individuals concerned that you highlight. I hope we can have the pleasure of welcoming you back again soon to the Southgate. Kind Regards, David Hayden General Manager More 

London, United Kingdom
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 weeks ago

Searched high and low for best hotel when staying here. Great service, great food, comfortable rooms and amazing clean leisure, pool, sauna and jacuzzi. Would stay again. Located well for city centre.

Helpful?
Thank PaulReece
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear PaulReece, Thank you for your review and feedback which was a pleasure to read. I'm delighted you had a great stay with us and hope we can have the pleasure of welcoming you back to the Southgate hotel again soon. Kind Regards, David Hayden General Manager More 

1 review
Reviewed 3 weeks ago via mobile

I have the displeasure of staying at this hotel tonight. On checking in this afternoon I was allocated room 151. The room had not been cleaned properly for weeks - see photos of dust all over the room. Outside my room in the corridor there are still trays left over from breakfast at 4:30pm. Informed reception but they didn't really... More 

Helpful?
Thank David H
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear David H, Thank you for your review which I was extremely disappointed to read and wish to apologise for although sadly not unexpected after you informed us you would be doing so. After you informed Adam at reception of the dust issues he organised for Housekeeping to come to your room to address the 3 dust issues you highlight... More 

Leicester, England, United Kingdom
Level Contributor
170 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 3 weeks ago via mobile

Visiting Exeter on short notice I was delighted to get a room at my go-to hotel here. The usual friendly and helpful service, a comfortable and good-sized room, and very reasonably priced. What more could I ask?

Helpful?
Thank Pete M
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Pete M, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great stay with us and hope we can have the pleasure of welcoming you back again soon to the Southgate hotel. Kind Regards, David Hayden General Manager More 

Winchester, England, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

Stayed in the Hotel on business for one night - Centrally located, the staff were pleasant and the room was of a good standard. Not the cheapest but the breakfast buffet was enjoyable and the facilities were of a high standard

Helpful?
Thank David B
MercureExeterGM, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear David B, Thank you for your review and feedback which is gratefully received. I was pleased to read you had a good and comfortable stay with us and I hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind Regards, David Hayden General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Price Range: $135 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travellers.
12 questions
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“166 was very pretty and quiet.”
 of 5 bubbles JayneLL_12, 2 Dec 2016 | Read review
“For room with a bath, ask at time of booking”
 of 5 bubbles Sfandfamily, 20 Nov 2016 | Read review
“ideal for city life”
 of 5 bubbles sall-jane, 19 Nov 2016 | Read review
“Away from reception area.”
 of 5 bubbles Jigdolly, 15 Nov 2016 | Read review
“The superior rooms are better furnished . Breakfast is good value.”
 of 5 bubbles Gloucs, 4 Nov 2016 | Read review
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