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Mercure Exeter Southgate Hotel

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#7 of 31 Hotels in Exeter
Certificate of Excellence
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1,859 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Exeter Southgate Hotel
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Showing 1,796: English reviews
Poole, United Kingdom
Reviewed 1 week ago

What a lovely hotel, Entrance welcoming and the staff well they could not be anymore polite attentive and quick if they tried. Disabled room was not on the website for booking, so I booked a family room, but did add I was disabled on the booking form. Our room was really spacious , plenty of space for clothing, very clean....

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Helpful?
Thank alienrobocop
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear alienrobocop, Thank you for sharing your recent experience which I read with pleasure! I am delighted that you had such a positive experience and I hope that we may be able to welcome you back to the hotel when you are next visiting the area. Best wishes, Amy Gleadow Operations Manager

Edinburgh, United Kingdom
Reviewed 2 weeks ago

We stayed here for one night when down in Exeter and were happy overall with our experience. The location is excellent, right in the city centre near all the shops and restaurants and the Cathedral Close. Check in was fine and our room was nice, on the second floor, with enough space and a very clean and functional bathroom. The...

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1Thank George M
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear George M, Thank you for taking the time to share your recent experience of your stay. I am delighted that you were overall happy with your experience but it clear that there are some areas that require some re-training and re-focus so that we may better our serve our guests; thank you for bringing this to our attention. I...

East Sussex, United Kingdom
Reviewed 2 weeks ago

To begin with though we arrived early which was our choice. Our room was not ready to till 2.40, despite other people checking in. We were given some drink vouchers as an apology. The room was not acceptable and we asked to be moved .Housekeeping to their credit seemed very very busy and were doing their best. Our stay was...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Paul D
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Paul D, Thank you for your review and feedback which is gratefully received. Please be assured we value your feedback and will focus on the areas you highlight to improve our service moving forward. I hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind regards, Amy Gleadow Operations Manager

Abbots Bromley, United Kingdom
Reviewed 2 weeks ago via mobile

I had a two night stay in early Jan. Good value for the price I paid (though that may be because when we visited), service was fine and the food was good. Drinks were a bit overpriced though (wine glass at £7.95 a bit steep!)

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Helpful?
Thank Frank W
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Frank W, Thank you for taking the time to review your recent stay. I do hope that you will give us the opportunity to welcome you back to the hotel in the not too distant future. Best, Amy Gleadow Operations Manager

Falmouth, United Kingdom
Reviewed 2 weeks ago

We stay here on out visits to Exeter which are generally to do some Christmas shopping. The hotel is always nicely presented, the Privilege rooms are good although like a lot of modernised hotels they are obsessed with hard beds and we have taken to travelling with our own memory foam mattress topper! The buffet breakfast is nice and they...

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Helpful?
Thank MarkCornwall_UK
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear MarkCornwall_UK, Thank you for your review and feedback which is greatly appreciated. I was pleased to read you had a good experience whilst staying at the hotel and I hope we can have the pleasure of welcoming you back to the Southgate hotel soon. Kind regards, Amy Gleadow Operations Manager

Devon
Reviewed 2 weeks ago

You will see from my previous reviews that I have stayed here several times and always enjoyed the experience, however I stayed at this hotel on 17th December and unfortunately had a very unsatisfactory stay on this occasion. I had a booking for 2 rooms, a standard and a premium, as I was bring my mother and daughter for a...

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Helpful?
Thank MMackDevon
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear MMackDevon, Thank you for your review and feedback which is gratefully received. Please be assured we value your feedback and will focus on the areas you highlight to improve our service moving forward. I hope we can have the pleasure of welcoming you back to the Southgate again soon. Kind regards, Amy Gleadow Operations Manager

Reviewed 2 weeks ago via mobile

Had a meeting at the Southgate and decided to stay on for lunch. Had a really lovely relaxing lunch and the service was fantastic. Dom the barman made me feel welcome was friendly and extremely efficent 5***** Highly recomend and will be returning again soon

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Thank bec280
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear bec280, Thank you for your review and feedback which is gratefully received. I'm delighted you had a superb stay with us and will be pleased to share your feedback with the team in particular Dom in the Bar. I hope we can have the pleasure of welcoming you back again soon. Kind regards, Amy Gleadow Operations Manager

Greater London, United Kingdom
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Thank Amezeg
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Reviewed 2 weeks ago via mobile

Came here to celebrate our anniversary with friends and upgraded to two privilege rooms. Very disappointed at £155 per room with barely any difference than a standard room. No conditioner, no fresh milk despite having a mini fridge and coffee machine. Only one bath robe provided. One of us was missing a pillow and no spares kept in the room....

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Helpful?
Thank jess21evans
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear jess21evans, Thank you for your review and feedback which is gratefully received. Please accept my apologies for our shortcomings on this stay with ourselves and which are disappointing to read as I believe we normally provide a better level of service and attentiveness than this. Please be assured I will review your feedback with the team and ensure we...

Welwyn Garden City, United Kingdom
Reviewed 2 weeks ago

My wife and I stayed here on our way to Cornwall for Christmas. It was an excellent choice. The staff were particularly welcoming and helpful. The hotel's central location worked well for us: getting into and out of central Exeter and finding the hotel (sat nav) was straightforward, the private car park (paying) was large enough, and the City Centre...

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Helpful?
Thank martin_lm9
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear martin_lm9, Thank you for your review and feedback which is gratefully received. I'm delighted you had a superb stay with us and will be pleased to share your feedback with the team in particular Melanie and Anastasia. I hope we can have the pleasure of welcoming you back again soon. Kind regards, Amy Gleadow Operations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Price Range: $132 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travellers.
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a suite, be friendly and negotiate a rate Room 187 Excellent.”
 of 5 bubbles VanguardAction, 17 Jan 2017 | Read review
“Even if your disabled and all the disabled rooms are booked,when you intend to travel.You can have a spacious family room.”
 of 5 bubbles alienrobocop, 9 Jan 2017 | Read review
“being where the location is I find all the rooms quiet”
 of 5 bubbles dillyboy, 20 Dec 2016 | Read review
“Normal room, don't pay to upgrade”
 of 5 bubbles Tonyjac, 9 Dec 2016 | Read review
“Lamb was excellent”
 of 5 bubbles NigLod, 6 Dec 2016 | Read review
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