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Mercure Exeter Southgate Hotel

2,129 reviews
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Traveller (207)
Room & Suite (136)
Dining (31)
Overview
  • Excellent37%
  • Very good42%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Mercure Exeter Southgate Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,129)Write a Review
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All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centreper daylovely hotelexcellent locationgood sizewalk in showernespresso machinekippersreception staffon site parkingfew minutes walkstandard roombuffet style
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611 - 615 of 2,050 reviews
Reviewed 30 December 2015

The Southgate was an almost perfect location to spend Christmas in Exeter, with easy access to the Cathedral, built inside Roman walls as well as lively shopping centres close by. A comfortable base with helpful friendly staff, a pool and gym , quality dining and...More

Review collected in partnership with Accorhotels.com
Thank Amezeg
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 4 January 2016

Dear Amezeg, Thank you for your review and feedback. I'm delighted you found us a comfortable base and enjoyed yourselves and that we have a team of helpful and friendly staff who have a can do attitude. I hope we can welcome you back to...More

Reviewed 30 December 2015

This was our first time at the Mercure but will definitely not be our last. From the moment we arrived, we received first class service from the staff. The food was amazing, their lamb is the best I've ever tasted, and even catering for over...More

Thank Yvonne201053
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 4 January 2016

Dear Yvonne201053, Thank you for your review and feedback. I'm delighted we were able to provide you with a memorable Christmas break and will be pleased to share your feedback with the team who I know will be encouraged by this. I hope we can...More

Reviewed 30 December 2015 via mobile

This was our third stay at the hotel and as ever it was a pleasure. Friendly and professional greeting on our arrival. Recently refurbished to a very high standard. When the duty manager (Lauren if we remember rightly) found out it was my birthday she...More

Thank Claire D
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 4 January 2016

Dear Claire D, Thank you for your review and feedback. I'm delighted you enjoyed your birthday treat with us and will be pleased to share your comments with all of the team but with Lauren and Gemma in particular. We look forward to welcoming you...More

Reviewed 29 December 2015 via mobile

This was our 3rd visit to Exeter and this hotel and just like in previous occasions the hotel did not disappoint. On arrival we were greeted reception and booked in quickly, our rooms were lovely once again and the new refurbished bathroom was fantastic. Evening...More

Thank BarneyBodger
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 4 January 2016

Dear BarneyBodger, Thank you for your review and feedback. I'm delighted you enjoyed your Xmas break with us and experienced so many positive aspects during your stay. I appreciate the feedback and will certainly take this in to account when we review and agree our...More

Reviewed 28 December 2015 via mobile

Spent here a few nights on a businessrelated trip. Very friendly staff and at least partly renovated not that long ago. The location is an easy walk from almost anything of interest in the center, including the riverside. The room was very pleasant and quiet.

Thank Marcos E
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 29 December 2015

Dear Marcos E, Thank you for your recent email and feedback. I'm delighted you had a good stay with us and hope we can welcome you back to Exeter in the near future. Kind Regards, David Hayden General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$100 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$100 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (207)
Room & Suite (136)
Dining (31)
Pool & Beach (2)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
beachbum5597
1 December 2017|
AnswerShow all 3 answers
Response from Nicholas C | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Gerry B
13 November 2017|
Answer
Response from Nicholas C | Property representative |
Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
1
Vote
William T
21 October 2017|
AnswerShow all 3 answers
Response from Nicholas C | Property representative |
Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
0
Votes
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Room Tips
"Book direct and get a better room than using booking sites"
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"Previlige Room 145, really quiet."
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"Privilege rooms have bath robessoft drinks so nice to have"
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"Choose i higher floor room always a good idea for peace and quiet."
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