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The Cumberland Hotel

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3,222 Reviews from our TripAdvisor Community

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Showing 3,199: English reviews
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London
Reviewed yesterday NEW

Went for afternoon tea today. Didn't have high expectations as last time we were there service and food wasn't great. What a transformation! Semir the restaurant manager was excellent, so friendly, attentive and professional. He honestly couldn't do enough for us. A large pot of tea arrived followed by a fresh fruit salad which was refreshing and delicious. The sandwiches...

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Helpful?
Thank Ruby T
Sheffield, United Kingdom
Reviewed 2 days ago NEW

Just got back from a 2 night stay and apart from a few niggles ( which I will mention in a bit) we had a great stay. The hotel is about 10-15:mins walk from the town , back is a bit longer as it is up hill !! We found the food really nice, plenty of choice though we were...

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Helpful?
Thank Thesmiths295
SeanNell, OPERATIONS MANAGNER at The Cumberland Hotel, responded to this review

Dear Thesmiths295, Thank you for your review. Nice feedback. We value all feedback and apologies for the niggles. Your comments will be passed onto relevant departments. We are sorry that your car was hit, and as you quite rightly said it could have happened anywhere. Your understanding in this matter is well received. We do hope to welcome you back...

southampton uk
Reviewed 2 days ago NEW

Stayed here as 1 of 3 couples on an £89 travelzoo deal. What a fab place. The staff at every level were lovely and friendly. The room was ideal for 2 and i could see the sea if i leaned out of the window. Evening meal was delicious, breakfast fab, location perfect, art deco hotel just beautiful. There is renovation...

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Helpful?
Thank spookle
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear spookle, Thank you for your review. Great feedback regarding your recent stay. We are pleased you took our offer on Travelzoo. We are happy that the refurbishment works did not impact your stay negatively, we thank you for your understanding. We do hope to welcome you back soon. Please visit our website or call our reservations direct for the...

Broadstairs, United Kingdom
Reviewed 3 days ago NEW

Stayed for two nights. Lovely hotel and room despite some renovation work being undertaken. Great food and staff extremely helpful.Drinks and crisp a bit pricey but a great atmosphere throughout. Really enjoyed our stay.

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Helpful?
Thank Martin F
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear Martin F, Thank you for your review. Great feedback regarding your stay. We are pleased our refurbishment project did not impact your stay negatively. We appreciate your understanding that the work needs to be carried out in order for us to progress. We do hope to welcome you back soon. For the best offers and the best rates, please...

Swindon
Reviewed 3 days ago NEW

We had an excellent short break. All staff were extremely helpful and friendly. Both evening meal and breakfast were delicious and service was first class. Restaurant manager was exceptional and has a great sense of humour. Would thoroughly recommend this hotel.

Review collected in partnership with this hotel
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Helpful?
Thank Claire C
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear Claire C, Thank you for your review. Great feedback regarding your recent stay with us. A pleasing result. We do hope to welcome you back soon. For the best offers and the best rates, please visit our website or call our reservations direct. Best Regards,

Reviewed 4 days ago NEW

Lovely hotel and bedroom, however the bedroom had no air conditioning, no problem for us as it was a very cold weekend in February, not so good on a hot summer's day. Car parking was a nightmare, as we arrived on a Sunday at lunch time and lots of non residents were there for a Sunday Lunch, consequently no parking...

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Helpful?
Thank ncs1
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear ncs1, Thank you for your review. We are pleased you enjoyed your stay with us. We understand the frustrations of parking, and our staff are always on site to asssit in any difficulties you may be experiencing. Understandably we may be able to provide more car park spaces on demand, but certainly assist in finding alternatives. We do hope...

High Wycombe, United Kingdom
Reviewed 1 week ago

Once again we have had a great week at The Cumberland Hotel, where we held one of our residential training courses. We have now held numerous courses here. All the delegates this week both rated the hotel, it's facilities, food and staff as great. We were in a different conference room for this week, but it worked just as good...

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Helpful?
Thank James B
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear James B, Thank you for your review. We are please you enjoyed your residential course with us. It is always pleasing to receive such great comments. We look forward to hosting your next event soon. Best Regards,

Walton On Thames
Reviewed 1 week ago via mobile

We have visited Bournemouth many times but this time decided to visit the Ventana Grand Cafe A most helpful receptionist greated us and assisted us to find the restaurant We were met by the manager who was totally charming polite and entertaining As it was a Thursday we were able to try "Steak night" Amuse bouche salad bowl two steaks...

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Helpful?
Thank 46nigels
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear 46nigels, Thank you for your review. Great review with lovely comments. We are pleased you had an enjoyable experience in the Ventana. We look forward to welcome you back in the future. Please visit our website or call our reservations direct for the best offers. Best Regards,

London, United Kingdom
Reviewed 1 week ago

locaton is good , bus stops outside that take you in to town,food was very good and staff very friendly and helpful only downside is the size of the lift holds only 3 people which is not good considering size of hotel, is currently being refurbished

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Helpful?
Thank sheila g
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear sheila g, Thank you for your review. We are pleased you enjoyed your stay part of the coach reunion. We look forward to welcome you back in the future. Please visit our website or call our reservations direct for the best offers. Best Regards,

Basingstoke, United Kingdom
Reviewed 1 week ago

The hotel is a little tired but currently being refurbished. Everything worked as it should, very comfortable in the bar before we set off for the town in the evening. We were at the back of the hotel, no annoying outside noise etc. Refurbishment work did start while we were at breakfast, audible but not really disturbing.

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Helpful?
Thank Ron_and_Marion
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear Ron_and_Marion, Thank you for your review. We are pleased you enjoyed your stay with us. We are glad the refurbishment work did not disturb you, and deter you from enjoying your stay. We look forward to welcome you back in the future. Please visit our website or call our reservations direct for the best offers. Best Regards,

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Ventana Grand Cafe
Ventana Grand Cafe
Cuisines: European, British, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Large Modern Resort style seafront 3 star hotel with 0ver 100 rooms, many rooms with ocean view and balcony or terrace. Two restaurants including Two AA Red rosette award winning Ventana Brasserie, Stylish and trendy Bar and Miami style lido deck with heated outdoor pool( May-Sept), summer BB!Q's and Chill Beds. The Art Deco style resort was Awarded Best large hotel 2009 in the Bournemouth Tourism Awards, is Bournemouth and Dorset's highest AA rated 3 star hotel at 88% in 2013 and also won several national excellence awards in 2011. Rooms are good quality 3 star rooms whilst service is exceptional with stunning public facilties. The Cumberland also has the facilty of an indoor leisure Sauna/Pool complex with squash courts and small gym ( bookable) at Suncliff right next door. Parking is 55 spaces free on a first come first served basis with on street parking in front. ... more   less 

Additional Information about The Cumberland Hotel

Address: 27 East Overcliff Drive, Bournemouth BH1 3AF, England
Region: United Kingdom > England > Dorset > Bournemouth
Price Range: $83 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cumberland Hotel 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Cumberland Bournemouth
Cumberland Hotel Bournemouth
The Cumberland Hotel Bournemouth
Hotel Style:
#3 Spa Hotel in Bournemouth
#3 Business Hotel in Bournemouth
#6 On the Beach Hotel in Bournemouth
#8 Romantic Hotel in Bournemouth
#8 Family Hotel in Bournemouth
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Questions & Answers

Here's what travellers have asked, with answers from The Cumberland Hotel staff and other travellers.
32 questions
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Coventry, United Kingdom
6 months ago
Worcester, United Kingdom
5 months ago
Swindon, United Kingdom
1 month ago

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Questions? Get answers from The Cumberland Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you want a sea view ask for it....don't just expect it!”
 of 5 bubbles spookle, 20 Feb 2017 | Read review
“Get a sea view!”
 of 5 bubbles 290martinf, 19 Feb 2017 | Read review
“Request sea view rooms that have been refurbished.”
 of 5 bubbles ncs1, 18 Feb 2017 | Read review
“front rooms for seaview some side rooms have some view of sea”
 of 5 bubbles 688sheilag, 15 Feb 2017 | Read review
“Rooms with a sea view worth paying for 3rd and 4th floors are good but you pay for it”
 of 5 bubbles micksquash, 13 Feb 2017 | Read review
5 of 5