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Holiday Inn Express Cheltenham Town Centre, an IHG Hotel

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33 Dunalley Street, Cheltenham GL50 4AP England
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Traveller (118)
360
Panoramas (13)
Room & Suite (125)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 27 hotels in Cheltenham
Location
Cleanliness
Service
Value
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Newspaper
24-hour front desk
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Meeting rooms
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
On-demand films
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Russian, Spanish, Bulgarian and 4 more
953Reviews8Q+A100Room tips
Traveller rating
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Karen W wrote a review 16 Sep
1 contribution
I have stayed regularly at this hotel and staff have always been very helpful and are happy to accommodate requests. Rooms are very clean and. Access to excellent gym as part of your stay in the Everlast gym only 5 mins away. Excellent location for vast selection of restaurants.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Parking at NCP, discounted for stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victor Scarabel, Guest Services / Front Office at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Responded 6 days ago
Dear Karen Thank you for taking the time to leave us a review. We're pleased to hear that you enjoyed your stay with us. We hope to welcome you back again soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ashrafs44 wrote a review 13 Sep
Iver Heath, United Kingdom165 contributions239 helpful votes
This is a fantastic hotel. We were attending a wedding in another location and they let us check on early so we could get ready. The room Is spacious clean and modern. Bathroom was small but fine with nice toiletries. There is a ncp car park near by a few minutes walk for which you receive discounted rates. Cheltenham’s car parking os awful and expensive so this was a real bonus. Tye restaurant and bar area looks good . Breakfast was included and plenty of choice. It would have been to have been nice to see some Vegetarian sausages, hash browns and more choice of eggs other than scrambled but there was plenty of food and I liked the fact you could take a coffee away with you in a disposable coffee cup which was provided. Price was very reasonable for the room . Other friends who were staying in various places around town commented how they were not allowed to check in early, or the car parks facilities were poor etc although had paid twice as much as us. So of you are staying one or two nights, centre of Cheltenham this is the ideal hotel
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Parking is at a ncp car park a 3 minute walk away. The hotel discounts the cost of the parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victor Scarabel, Guest Services / Front Office at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Responded 6 days ago
Dear ashrafs44 Thank you for taking the time to leave us a review. We're pleased to hear that you enjoyed your stay with us. I will pass your feedback to my staff. We hope to welcome you back again soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
danielle D wrote a review 13 Sep
Corby, United Kingdom200 contributions25 helpful votes
+1
We stayed here as a family as a stop gap travelling back from our holiday, it was a great price and great location, and the room set up was lovely too. But if not addressed the hotel will continue to get dirtier. When we got in, the sofa bed was made up but with the sheet hardly covering it and when you saw the matress underneath it was strained and dirty so my daughter didn’t really want to sleep on it, needs deep cleaned and the carpets, someone’s who had stayed in room before coke bottle was left by the side of the bed and behind the sofa bed was thick dust on the window cill, looking up to the ceiling laying in bed if had what looked like bogeys so not a nice view and there was hairs on the covers and over all just felt grubby. If all the rooms had a deep clean it could be a great hotel especially with it so close to the bars and restaurants. We chose not to stay for breakfast so cannot comment on the food.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victor Scarabel, Guest Services / Front Office at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Responded 6 days ago
Dear Daniellec779 Thank you for taking the time to leave us a review. We're sorry to hear off the issues you experienced during your stay and we shall investigate. Your feedback is very important to us and we hope to welcome you back again soon so that you can enjoy your stay to its full potential. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
leek1972 wrote a review Aug 2022
Swindon, United Kingdom618 contributions212 helpful votes
Spent a Saturday night at this hotel when going out with friends in Cheltenham and wanted somewhere central. The location is perfect, literally opposite the Brewery Quarter bars, restaurants and entertainment. We actually arrived 2 hours early and thought there’s no harm in asking if our room was ready and to our surprise it was so we got access much earlier than expected. There’s a decent bar/lobby area on the ground floor that sells a good choice of beers, and there’s a pool table which is unusual to see but welcome. Buffet style Breakfast was good, plenty of food even though it was extremely busy. Thought the staff did a good job keeping everything under control. Our room was fine, comfortable, good shower, the only complaint was that it was very hot without AC and window only opened a couple of inches. There was an AC unit above our door but this was just a heater/fan so not much use during hot weather. Overnight parking is offered at a discount in the NCP car park next door and this costs £14 after 25% discount which I found quite reasonable for 24hr city centre parking.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: NCP car park next door costs £14 with 25% discount
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Victor Scarabel, Guest Services / Front Office at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Responded 3 weeks ago
Dear Leek1972 Thank you for taking the time to leave us a review. Your feedback is very important to us and we hope to welcome you back again soon! Kind regards Calum Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ruth M wrote a review Aug 2022
St. Augustine, Florida14 contributions10 helpful votes
I called late in the afternoon after checking in at a nearby hotel ,but the advertised A/C wasn’t working.I spoke to Callum at the front desk and he assigned a room with A/C and took the extra step to go turn it on before I arrived .(This is all during heatwave ) ..it was ice cold in there,I died and went to heaven. Thank you ,delicious breakfast and great location also.
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Date of stay: August 2022
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victor Scarabel, Guest Services / Front Office at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Responded 3 weeks ago
Dear Ruth Thank you for taking the time to leave us a review. We're pleased to hear that you enjoyed your stay with us. I will pass your feedback to my staff. We hope to welcome you back again soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Flojoy wrote a review Aug 2022
London, United Kingdom24 contributions14 helpful votes
Be VERY careful when booking here, I booked via Booking.com then tested positive next day for COVID so cancelled immediately … 1 day later. Hardly a loss to them, yet took the money, and refused to refund. Initially lied and said I had to go back to booking.com, they then advised it was Hotel who had the money. I have had to go through a company to get any response! Still refuses to refund! How can a business keep money for things you never had! Will NEVER use Holiday Inn or Booking.com again 🤦‍♀️
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Date of stay: August 2022
Value
Room Tip: Don’t bother visiting, rip off Company
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Responded 19 Aug 2022
Hi 898butflo, Thank you for your review and for choosing us for your accommodation needs. We appreciate you as one of our valued guests! We're committed to providing you with the best overall experience. I'm sorry to hear about what happened. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We look forward to seeing you on your future trips! Safe travels, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grubbman21 wrote a review Jul 2022
Enterprise, Alabama258 contributions83 helpful votes
This was our second stay here the first was last yr end of October first of November. Which was a nice stay, in a good location. This stay July2022 as other has said the rooms are quite small rooms. The biggest problem is no air-conditioning, just a blower over the door which works as the heater during the winter. When we first arrived in the room it was hot and we turned down thermostat and room did not get cooled went to front desk and told them about the problem, an hour later they send someone up, he was like don’t pay attention to thermostat its not going to get any cooler and only thing he can do is bring up a fan. We stayed three days and then moved to a hotel with air conditioning. We pass by the Holiday Inn daily and see the windows opens on 2nd and 3rd floor I would not recommend stay.
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Responded 1 Aug 2022
Hi Grubbman21, Thank you for choosing IHG Hotels and Resorts as your travel partner! We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management. I'm certain that all you've pointed out will be looked into and addressed accordingly. We appreciate you as one of our valued guests. I hope you'll consider us again in your future travel plans! Stay safe, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SJA wrote a review Jun 2022
34 contributions4 helpful votes
Room is small with a standard double bed, you can hear everything from the bathroom because there is a small frosted glass panel which i really hate that hotels do. As much as i love my other half, i like full privacy when in the bathroom. You park at the NPC which is a 30 second walk away from the hotel, and also you are another 30 seconds away from the town centre which was super ideal. So many restaurants, places to drink and things to do like mini golf, bowling, cinema etc Also when you scan the leaflet given in the hotel, it gives you a list of places you can go in the centre that gives you discount, so we used it at a restaurant and for mini golf which was ideal. Breakfast was okay, small buffet, the only hot food was sausages, bacon, beans and scrambled eggs. The rest was pastries or cereal. Room has working air con that can be adjusted to a cooler temperature Overall not a bad stay as the location was really good
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victor Scarabel, Guest Services / Front Office at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Responded 1 Jul 2022
Dear Guest Thank you for taking the time to leave us a review. Your feedback is very important to us and we hope to welcome you back again soon! Kind regards Calum Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve-Acrefair wrote a review Jun 2022
Wrexham, United Kingdom31 contributions40 helpful votes
I booked two rooms for two nights for April 2023. Their confirmation email said a deposit would be taken before 5 April 2023. I then find they have taken the whole amount from my credit card with no notification. The management at this hotel totally failed to comprehend the difference between a deposit and a full payment. Lots of emails and I received a partial refund. It would be much easier if IHG simply said up front how much deposit would be taken and when. A very good hotel by the way, however, I'll use booking.com for my next booking with them methinks.
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Date of stay: April 2022
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victor Scarabel, Guest Services / Front Office at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Responded 1 Jul 2022
Dear Steve We have checked your booking and I can see you choose to pay the deposit in advance during the booking process. All the Tc's and C's were displayed on the website at the moment of the booking. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike S wrote a review Apr 2022
Northampton, United Kingdom306 contributions175 helpful votes
Wish I’d read previous reviews as my wife and I were given room 508 for our recent visit. The room is bland and void of any comfort at all. There are four coat hangers and hardly any other storage space. The air conditioning wasn’t working so the room was very, very warm. As previous reviews have stated the duvets were very heavy indeed, making sleeping very uncomfortable. We had to open the window- alas only a few inches as this is all it would allow. The generators outside were in full flow and kept being noisy until approximately 4am. They were then quiet for a couple of hours but resumed at 6am. We had no coffee in the room, necessitating a visit to reception where the member of staff gave me three sachets. The shower was very efficient which was the only positive. I appreciate the breakfast is “complimentary “ but with the room being charged at £153.09 for April, so it should be. The less said about the coffee/cappuccino the better as both were watery milk. The continental offerings were good but, again, the scrambled egg and sausages were cold, no doubt having stood there for a long time. We reported our disillusionment to reception staff who were a little apologetic only. We love visiting Cheltenham but will NOT be using this location again.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Responded 14 May 2022
Hello 386MikeS, Thank you for choosing to stay with us and for sharing your experience with the accommodation. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around, but I'm sorry to leave you dissatisfied because of the room temperature, noise, unavailable coffee and breakfast. We take feedback seriously and I have shared your comments with our hotel management to address this immediately and I am confident they will take steps so this doesn’t happen again. Your loyalty is exceptionally important to us and we hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$96 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express cheltenham hotel cheltenham, holiday inn cheltenham, cheltenham holiday inn
LOCATION
United KingdomEnglandCotswoldsCheltenham
NUMBER OF ROOMS
132
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Frequently Asked Questions about Holiday Inn Express Cheltenham Town Centre, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Cheltenham Town Centre, an IHG Hotel?
Nearby attractions include Holst Victorian House (0.4 km), The Wilson, Cheltenham Art Gallery and Museum (0.4 km), and Mr Mulligan’s (0.07 km).
What are some of the property amenities at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel?
Guests can enjoy free breakfast, a lounge, and a snack bar during their stay.
Is parking available at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Holiday Inn Express Cheltenham Town Centre, an IHG Hotel?
Conveniently located restaurants include MUSE Brasserie, L'Artisan, and Lumière Restaurant.
Are any cleaning services offered at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Cheltenham Town Centre, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express Cheltenham Town Centre, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Russian, Portuguese, Polish, Romanian, and Hungarian.
Are there any historical sites close to Holiday Inn Express Cheltenham Town Centre, an IHG Hotel?
Many travellers enjoy visiting Belas Knap (7.6 km), Cheltenham Town Hall (0.8 km), and Whittington Court (6.8 km).
Is Holiday Inn Express Cheltenham Town Centre, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.